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March 2024 by Dakota Thompson
The music is way too loud
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March 2024 by Daniel Paz
My experience at Gold's Gym was disappointing due to its lack of cleanliness and the prolonged closure of the sauna, a contrast to nearby gyms that maintain higher standards. Despite its reputation, I found myself driving further for a better gym environment, as a clean and fully functional facility is crucial for a satisfactory fitness experience.
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January 2024 by Gianna Harvey
I enjoyed my membership while I had it, but my positive experience ended when I had to cancel my membership due to moving. Gold's failed to properly cancel my membership and proceeded to charge me my membership fee for 7 months thereafter, and refused to refund me for the entire amount due to some unethical and predatory fine print. It was difficult to get in touch with a manager to sort out this issue, and when I was able to reach the general manager, he was uncooperative and unhelpful. He was not empathetic and implied that the extra charges were my fault, even though the error was made on their end and they failed to complete the termination of my membership. He hung up on me as I was expressing my complaints about how I was treated.Be aware that they will charge you for services unrendered if you do not catch them in the predatory way they fail to completely terminate your membership, and even though they admit it was a "system error" on their end, you will still be charged for their mistake.The front desk staff was helpful and responsive, and the assistant manager was nice to speak with, even though he was not able to help me solve the issue. My issue is solely with the customer service I received from Vincent, who could have been much more helpful initially. I understand that his hands may have been tied, but the way I was not called back when I should have been, the uncaring fashion in which my concern was addressed, how I was blamed for "not catching" their own system error as if I am irresponsible or somehow at fault, and the unwillingness to listen to my valid concerns about not only the erroneous charges but also the disrespectful way I was trated, all felt unnecessary and not the type of customer service a person would expect to receive from a general manager. The helpful way to begin would have simply started with "I'm sorry for what happened and I wish I could help, but the best way to get this sorted out is to contact your bank." I assume that this is not the first time he had seen this happen to a member, and it would have been great if he had given me the fastest and most effective way of resolving the issue right off the bat. Being empathized with, rather than blamed, dismissed, and hung up on, would have not solved the problem of being out nearly $300 worth of unfair charges, but it would have made me a happier customer and much more willing to return to Gold's as a member in the future, not to mention would have made for more pleasant conversations. He does not deescalate, but rather exacerbates the issue with a lack of empathy.Edit 1/3/24: I successfully disputed the charges through my bank and got my money back. Now Gold's is invoicing me for the same membership fees charged in error, PLUS late fees for each month. The corporate email is useless, nobody responds to you. The corporate phone number is an answering service and nobody calls you back.Edit #2 1/3/24: After meeting with the general manager to discuss the charges made in error, it was decided that I would send emails to corporate every day, call the corporate line relentlessly, and send a certified letter to the corporate office in Dallas. Vincent agreed to send an email to corporate on our behalf in a few days if we had not yet gotten the issue resolved, but refused to cc me on that email. 24 hours later, I received an email from the corporate email stating that the erroneous charges had been fixed and my balance reflected this change. Vincent did give me a call and helped us finalize the details so that I can finally be free of this mess. I appreciate Vincent was able to work with me when he received confirmation of my adjusted final balance and that he sent me proof that my balance was at $0.00. I promised I would adjust this review (because he used it against me at our meeting - again unprofessional) to reflect when/if he helped me sort out this issue to fix my balance, so I will say that when I finally received an email back from corporate after two weeks of trying, he did help me. T
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January 2024 by Little Angel
Staff is rude. My dad is retired military and goes to this gym so I was under the impression that the staff was as friendly as Planet Fitness. WRONG. They don’t even let you use the bathroom as I was struggling.. great impression lady. I’ll never go here and I’m telling all my friends and family not to either.
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October 2023 by Gaffney “Gaffer” Family
Gold's Gym is an all in one place for any exercises needed. Plenty of equipment, free weights, machines, various classes, personal trainers, and anything else you could want or need.Gold's Gym is my go-to gym, every time!
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October 2023 by Janice O.
I enjoyed Zumba class this week Annette... We need more classes like this at least once or twice a week...
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October 2023 by maria saucedo
This gym sucks! The machines are all old some don’t even work, no section for women, no pool, no sauna, no massage chairs, no regular classes, no water filter fountains, small area for stretching and no daycare! Weights are always taken by the men! It’s like a 1950’s gym! Had to cancel my membership right away.
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October 2023 by Brett Nellessen
Nice that it’s now open later but would HIGHLY recommend going before 8:00. After this time the local k-12 must take a field trip here unchaperoned. Showing up in designer jeans and graphic ts looking for their first date. 5-10 stand around a machine area and are just plain obnoxious, loud, and rude. Most gyms don’t let kids under 16 without supervision but this is now the hot spot for grade schoolers. I’d rather go to planet fitness than stay at this daycare center. Not too mention the new person is always sitting on his phone and doesn’t acknowledge you. The other people that used to work the front were nice and bubbly and greeted you.
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October 2023 by Zach
Clean gym, the workers there are super friendly and always help assist you with any needs or concerns you have. Maybe in the future they’ll open back up sauna and pool.
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August 2023 by K R I S P E Ñ A
Nice ladies locker room but the zumba classes are held once a week, and if u do want to attend that class u have to check in online first to be able to be in the class. Which isn't very stimulating or motivating to continue attending ... why? Because it's one time a week and the same songs and same routine is how it is; the it's just not worth it to me ... I prefer LIFETIME FITNESS !
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August 2023 by Kris Hernandez
Nice ladies locker room but the zumba classes are held once a week, and if u do want to attend that class u have to check in online first to be able to be in the class. Which isn't very stimulating or motivating to continue attending ... why? Because it's one time a week and the same songs and same routine is how it is; the it's just not worth it to me ... I prefer LIFETIME FITNESS !
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August 2023 by Ebony Evans
I needed another bench press for lifting cause we only had one so I asked the general manager Vincent if he could do he delivered!!! I appreciate that greatly!!! It’s good to know that he heard my concerns and actually did something about it!!!
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August 2023 by Isaiah Hemphill
I use to love this gym but after covid they shutdown the sauna and pool but continued to charge the same amount. It's just sad they would rather save on maintenance fees. Once Crunch fitness opens they gonna be in trouble 24/7 gym.
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August 2023 by fernando jacquez
Great gym! Need to open the pool and sauna area. Really disappointed and dissatisfied without the sauna. I get the covid closure but it needs to be re-opened im sure im not the only one who feels this way.
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August 2023 by N/A
i miss when this gym wasnt packed 24/7, im tryna work in the bag room and 5:20 am everybody wanna get in the space for some reason idk, 5:20 am is crazy tho, plus the radio be too loud in the main part of the gym, what happened to inner peace.
