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September 2025 by Waiting Room Podcast
You can’t keep stealing from people.
Went to Gold’s Gym on Culebra while I was stationed in San Antonio. Before I left I was told I needed to come in and sign a cancellation form with the manager so I got a lift in and signed that I was cancelling. The following month I was charged for a new month. I informed them I had signed a form; they apologized and said they would take care of it. Another month passed, same thing. Called, said they didn’t have the form but would take care of it. It is now the third month I’ve called but a new excuse was made. Now it’s that the previous manager no longer works there and nobody currently there can do anything but there is no record of me cancelling. If going to Gold’s was an option, I’d still go but as I no longer live in the state due to being stationed elsewhere, I don’t think it’s wild to ask to not be charged as well as being refunded what I am owed. If they’re going this to me, they’re doing it to others. This is theft, plain and simple. I would urge folks to consider looking elsewhere when looking for a gym because it’s clear they’re okay taking your money long after they can provide a service to you
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September 2025 by Milla Sweet
They replaced both of the leg extension machines…what an L. The new ones are medieval contraptions. They’re not user friendly, the back adjustment shouldn’t be impossible to fix. It’s annoying and embarrassing.
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September 2025 by Matthew Powers
Huge gym! Lots of good old school type machines and new ones. Helpful staff!
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September 2025 by Shyamal
Nice gym, spacious for the most part, has a heated pool, and sauna.
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August 2025 by Cory
Nice size. Equipment is good, some is kind of old.. normal wear and tear. Most staff is friendly and speaks, some don’t. Male locker room, surprisingly stays clean to have so much traffic with the lockers , sauna, and walk way to the pool and spa. Not bad.
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July 2025 by Jess Hubbard
The gym has a strong nasty odor like sweat, maybe it’s their air conditioning system. Some of the treadmills the buttons don’t properly work or if you increase the speed it makes a very loud noise as you’re using it.
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July 2025 by WeLive2inspire
Never back there again
Gave it a chance twice and it has been extremely disappointing and upsetting with the customer service , the availability of the space,very crowded plus dirty in the sauna area where people get in with their dirty shoes from outside and their sweaty and dirty clothes .
In general NEVER AGAIN !
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July 2025 by Jennifer Garcia Nava
Very well run. Everything is clean. Good variety of machines. I would have rated it 5 stars but more times than not a machine I'd like to use is out for service. Everything else is great
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July 2025 by Richard Campos
Good gym lots of machines. People are pretty friendly too
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July 2025 by John Dominguez
A lot of sitting at stations on cellphone longer than their actual workout
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June 2025 by Kiddo Young
Unfortunately, I have to join the group of reviewers that got their vehicle broken into. I started using this location after the Bandera Pointe gym went out of business. Even though the staff is quite unfriendly, the gym itself meets my needs. However, it's not worth it to constantly fear that my car is going to be vandalized while I'm working out. It's crowded too, causing my workouts to take longer than I'm used to. I'd prefer to be able to just focus on my workout without having to peek out every couple of minutes to check on my car. With the number of complaints about this issue, it appears that mine is not an isolated instance. I've been to other big box gyms that have a staff member or security guard patrol the parking lot in a golf cart, but it appears as though this location might not be willing to take those steps.
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June 2025 by Jose Bazan
Please be careful with Gold's Gym. My vehicle broken into twice in three weeks. Person stealing must know the camera's do not work. Workers have told me; district manager doesn't want to fix cameras. Even cops know it's a common area for break ins.
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June 2025 by Justin Birch
Great gym and helpful staff
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June 2025 by Christopher
The service is terrible the people who work there are rude kids I stopped going there and paid recently and they said I had a charge of $250 from 2020 never even went there at the time can someone help me I want to go to this gym but they said they can only get me like 100 bucks off the $250 so id still have to pay $150
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June 2025 by Billie Dorries
The gym itself is great. I've been going for two years and it's been a great experience. My issue with them is that vehicles get broken into regularly there, and they make absolutely no attempt to mitigate it. They don't light the parking lot well enough, they don't have security cameras, they don't even have signs to tell people not to leave valuables in the car. Recent break-ins have me looking for somewhere else to work out.
Edit:
The manager reached out to me regarding the parking lot issues. I'm adjusting my review to four stars because they did add some signs saying not to leave valuables in your vehicle (with more on the way) as well as contact the police to ask for some help. As I said before, the gym itself is great. The machines are kept in working order and clean and there are plenty of machines. Even though it's usually busy, there isn't usually the feeling of it being crowded (except during peak times). The showers and restrooms are well kept, and they have a sauna, but I've never used it. The pool is also kept reasonably clean. The only reason I'm not giving five stars is that I still think more could be done with the security issues in the parking lot.
