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June 2023 by SGP
The cookies with no icing were okay, but the ones with icing imp are the worst. Definitely would not recommend this place.
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April 2023 by Irene Chavez
I ordered a birthday cookie cake at 12:00 pm Sunday March 26th over the phone I didn’t get the young lady’s name but she was very helpful and the birthday cookie cake that I wanted was beautiful she made it exactly how I wanted it for my granddaughter and it was fresh and delicious. Thank you very much :)
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February 2023 by David Perez
Michael turned this location around for me. He's always happy, attentive and in a great mood. Willing to go out of his way to do what's best for the customer. That dude deserves a raise. ?
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March 2022 by Linda S.
We love there cookies . Always fresh , staff is very friendly . Our favorite flavor is Chocolate chip cookies , the chocolate icing is amazing also . We get all our Birthday big cookie here .
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September 2021 by Katelyn Elias
When do I get the job interview I've been waiting since the beginning of September.I shouldn't have to be waiting this long and you're two managers need to start being responsible
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June 2021 by ANDYLANDFILMS
I always get a cookie or a brownie when I get a sweet tooth. But unfortunately, I had a brownie yesterday with a bug on the bottom of it. The bug had wings and all. And I would of never seen it if I did not look at the bottom of the brownie. I just happen to twist my brownie and see it. I was so sick to my stomach... I had a brownie before that one too and I did not think to check it. If you want a sweet from here... I recommend checking it... remember, they just sit in a glass case with no backs.. so, anything can get on your sweets.. This isn't the first time I had something happen. Another time I asked the ladies that were working there if I could possibly get a cookie for my coworkers. She recently had a promotion. I told her how long would it take and was it the same day I could pick it up. She looked at me like she didn't want to do it and gave me attitude. She was very rude and short. She said it would take a couple of hours because they had a bunch of orders and thwy are backed up. And you could tell She did not want to do it and just had a horrible attitude. So I said nevermind and I honestly felt like I was a bother even asking her. So I just went down stairs to the other American Cookie place and when I walked up the guy who was there was on his phone texting. He was rude. He didn't say much. I just asked for a handful of cookies and left. I thought I would get some better service downstairs but it was the same. I never really had a positive experience at both locations in rolling oaks mall.
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January 2021 by Xavier Deveto
Horrible service. I got there at 12pm ( when they open) to order a birthday cake for my daughter. I was lied to and told they don't make cakes same day even though online it says it takes 15min from when it was ordered to the customers hands. When asked about said online policy I was blown off and told they couldn't/ wouldn't do anything.
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January 2021 by Ramona Mckinney
Best cookies!!! I love the peanut butter cookies best.
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December 2020 by Gurneet Bajwa
Awesome place for familyWe had a great timeCookies are the best!!!Kids takes me there twice a weekGreat staaf
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July 2020 by L H
Normally Great American Cookie is on point...but this is HORRIBLE! Look at the size difference of these cookies. Obviously the employee's here are just punching the clock.Shame on you GAC for not handling your quality control.
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December 2019 by Heather N.
This applies to the downstairs location. Just tonight after 7, I waited behind a very indecisive family of 3 and then a party of 2. We all stood in a line at the register. Already had my order made up in my mind and the female worker just moved to the display case at my left to wait on the folks beside me while I stood right in front of the register, just like the 2 parties in front of me had done. Only when I spoke up did she even look at me. I guess she preferred to help the other folks because they were more visually acceptable to her than I was. The customer realized what happened and offered to let me go ahead but the worker just looked at me, saying nothing, obviously not ashamed in the least. Anyhow I just walked away telling her "never mind." The folks at upstairs location gave me great service without the attitude I got from the gal downstairs. Thankfully when I've ordered the big decorated cookies, I've picked them up at the upstairs location. I currently don't intend to patronize the one on the lower level again.
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December 2019 by Tara Culton
My boyfriend and I decided to get a few cookies on the way out of the mall. The cookies were all bland, almost like no flavor and missing sugar. We had a variety of flavors, and all were very disappoining. They cookies really didn't seem fresh, either.
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November 2019 by Ham N Hotcakes
Amy was such a joy! She recommended the red velvet cookie and promised me it was made with love. I felt the love and affection, with ever bite i felt a rush or endomorphs go straight to my brain ?
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November 2019 by Amy Carter
Wanted to pickup a cookie cake last minute for our son's 20th birthday party, I knew it would be a challenge picking up one last minute but not only did they come through but the sweet gentleman (I'm guessing owner or manger) went out of his way to decorate the cake himself and provided excellent customer service for us, including his employees! Thank you again, our son will be so happy!
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October 2019 by Jennifer Cardenas
I should have known when we ordered the birthday cookie for my son & the girl seemed confused that I shouldn’t have ordered it. When my mom went to pick it up the following Saturday & they COULDN’T FIND IT, that did it. They offered to make one in 10 minutes, but it wouldn’t have what we had requested to have on it. My mom asked for the manager’s number & it was given to her. I left a message for the manager, but have yet to receive a call back. I can guarantee I won’t ever buy anything from this Cookie Company again. Absolutely horrible!!!