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March 2024 by KG Bennoit
Sally was amazing and her creativity exceeded my expectations! I gave her inspiration photos and she ran with it! Sally truly is an artist with incredible talent.I will 100% be coming back for her cookie cakes.
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February 2024 by Sally Spears
WONDERFUL CREW!!!
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December 2023 by Andrew Williams
Lady was very friendly to me and my son after his doctors visit. Coming back for
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November 2023 by Jessica Elizondo
Requested a Darth Vader cake for my son's 9th birthday and it came out great! Sally was friendly and easy to work with and was very receptive to design ideas!
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September 2023 by J sides
We absolutely love this store! It has new owners and is so amazing now! They do an amazing job! I was not expecting the amazing decoration that we actually received! We are having a Mission impossible birthday for a couple of our nurses. This cake was exactly what we needed! Thank you, Sally! As for the odd hours, small businesses need customers to stay open! With that said, there are a bunch of small businesses that close on their slower days. They are not here for our convenience and seem to do the best they can. I can not imagine taking over a store after previous owners did not manage it well.
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September 2023 by Macy Myers
Closed for no reason during business hours. Left the open sign on. Weather is fine, no note on the door explaining closure.
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June 2023 by Jay Aponte
Loved their ice cream
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May 2023 by Michael Cooley
I'm torn on whether I should give 5 stars or 1 star, so I'm giving 3. On one hand the ice cream and service I received was excellent. Sally and Bre went out of there way to make sure my family had a great experience and they exceeded all of my expectations. Five stars for those two!!!On the other hand, when paying, the credit card machine prompted me for a tip. When I asked if the tip went directly to the employees I was disappointed to hear that it rolls up to the daily sales instead. It seems this is becoming a more common practice and needs to stop. Tips are discretionary in nature and should not be used to generate extra revenue or subsidize wages. Zero stars for the owners!!!If the owners contact me and tell me the policy has changed, I will gladly change this to a 5 star review.Until then, if you are going to visit this establishment, please leave a cash tip. The employees definitely deserve it.
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April 2023 by Brittany Shaw
After having consistently terrible experiences with other locations over the years (yet always coming back because..cookie cake, duh) - I was pleasantly surprised to find this location today and it was so great! Both of the people I worked with were so friendly, they accommodated my random design that I described over the phone, made it incredibly quickly, and it came out perfect! The last thing I should be eating is more cookies but consider me a new regular! :)
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April 2023 by Kaitlin Andersen
I ordered a cookie card cake for my husband's birthday and the order was never completed. I was extremely disappointed when I arrived at the location to leave empty handed with the exception of a few cookies to cheer up my kids. That night the manager contacted me to apologize and to give a solution to make it better. We are frequent visitors, my kids would get a cookie after swim class, so her making contact reassured me that we can continue supporting the location. I have never met the new manager but I explained to my 5 year old that good leaders realize when a mistake has been made and will do what is in their control to fix it. That is what the new manager, Ms. Sally, displayed today when she contacted me.
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April 2023 by Nia Wright
I am so happy with our order from Great American Cookie on Bulverde Rd! I also want to give a special thank you to Ms. Sally and her team for accommodating my request on such short notice. Matt LOVED his cake. I cannot thank you enough!
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April 2023 by Nicole Carden
I really like this location and the staff there are so friendly, but it's frustrating when they're one of the only locations nearby that aren't a part of the rewards program. We're probably going to begin going to the other locations to be able to enjoy those benefits, unless there's some real need to stick to this one (which would be best since it's two miles away from home!). However, that frustration aside, have really enjoyed our last few visits and the cookies are also great!
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March 2023 by Faith's Family
Upon entering, greeted with smiles and friendliness! Also offered me an ice cream while waiting for my order. I recommend anyone to come here and get an order. They will make your day ?
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March 2023 by Kayla M.
I love love LOVED mrs.Stacy!! the mayhem we went through just making a simple gender reveal cake and she was so bad ass!! I was in charge of my best friends gender reveal cake and I had Stacy make it and my dumbass squished it as SOON as I got in the car. in a panic, I ran back inside and Stacy was able to make me a new one!! It turned out soooo great!! 10/10
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February 2023 by Damian Guevara
Ice cream is great! Service isn’t the best but it’s not horrible. Biggest issue has been the hours of operation. This place is always closed at random hours on random days for short staff, sickness, weather, etc. They will even leave their OPEN sign on. I always end up driving 10 minutes up the road to their next location and they are always open during their normal business hours. It’s frustrating because it’s always a guess and often ends up being a waste of time.
