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September 2023 by Takorie T.
Today I went to return a failing plant. I went to Alamo ranch since it was closed and was told I had to bring it back to the purchasing location. When I bout the plant in June the associate(Ricky) told me that H-E-B has a 6 month warranty on plants It's been a few days over three months. Brought to garden section and a was told by the associate(Robert) they are only as long as they receipt date. Ain't that no one could have told me that because they know. So I'm making this up aka lying. He said he would call in a store credit. We went to the customer service center and received credit for the wrong item. The cashier(Adriana) said we didn't tell her which one. She just talked to Robert about this item. Once the issue was fixed she threw the receipt and store credit on the counter. There is no polite way to do this. It's disrespectful. I did not have any attitude or rude behavior. If a policy is a policy let it be known and don't be rude about. People do matter, associates and customers alike. This one star is for today only. I have never had any issues here. I hope it doesn't happen again.
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August 2023 by Scott H.
For everything groceries this is place to go. For service at the deli this place is terrible. 3 times this week I've stopped for fresh deli meat and watched employees talk, laugh, and do anything BUT assist customers. I was there twice by myself and once with about 3 other customers and we lol kind of just looked at each other, shrugged and walked away. Gotta do better - because this is NOT my H‑E‑B when it come to deli service.
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August 2023 by ESCORPIONSEXY2
They dont acept 100 dll bills that its the worst thing could ever happend to and heb gasolines not recomended if you have a 100 dll bill bad experience
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June 2023 by Mrs K9
Difficult to leave during busy hours. No diesel. Fairly well priced fuel.
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May 2023 by Chanda B.
I was racially profiled by store employees, he followed me for the entire time I was shopping. I spent $360. that day. The managers were huddled in a circle for about 45 minutes. Not doing there job. I use to work for H E B in the 90's off Marbach Rd, I also Mr Butt(son) I was the donut fryer. I could not believe what I was witnessing @ the H E B off Grissom Rd. I will NEVER shop there again!!
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March 2023 by Karen Oster
Decent prices and quick in and out.
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February 2023 by Jim Derickson
HEB typically offers competitive fuel prices
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February 2023 by Christina M.
Young female Caucasian cashier stated I did not have to place my 24 pack of water bottles on the belt, that she could've just scanned it. She also did not help me put those waters back in my cart once scanned until after she felt the need to correct my parenting when I asked my son to help me as I'm currently 6 months pregnant. I was told, "You really shouldn't have your child carry those waters, it's not good for him." Never have I ever been verbally harassed at a check out line, from a young girl who knows nothing about my child, his strength, and probably parenting in general. Better customer service training should be implemented at this location. Or, individuals who are not capable of keeping opinions to themselves, should not be placed in the direct line of customer service because others may not handle the situation as respectfully as I had.
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January 2023 by Robb R.
HEB pharmacies waste more of my time than anything except waiting in a doctor office. - I've not been notified of refills being filled- I've shown up and a refill is not ready after a call - I've picked up an injectable and been given incompatible needles and syringe - I've shown up and I'm given medicine with no needles at all - I ALWAYS have to ask fir needed and syringes - duh This is not limited to this HEB pharmacy. The one on potranco by 1604 is the same.
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December 2022 by Disney S.
I would've given 3 stars to this H-E-B, as it wasn't any different than any other H-E-B, but I wanted to give one particular working a 1 star.There should be some grooming standards. One person, in particular, had long acrylic nails (I'd estimate 1.5" past her fingertip) and could not pick up anything. She was the bagger and struggled to pick up tuna packets from the conveyer belt and my 12 packs of soda. I did not notice why she was struggling at first, but when she ripped the bottom of the 12-pack, I noticed it. So instead of being easy to carry by the perforated grip at the top, now I have 12 individual cans to put away.
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December 2022 by A J.
Lovvvvve HEB employees. They are so amazing
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December 2022 by Dora Barrientes
I love it when my HEB on 1604 and Culebra has gas prices at $253 or below that's awesome. Thank you for saving your customers money especially during the holidays. I'm sure your customers appreciate you doing this during the holiday season especially if they're going to travel by vehicle. Great Holiday give back gesture on behalf of HEB to benefit its customers, know we appreciate you doing so. Thank you ? Ms Barrientes ?
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December 2022 by Sylvia McGrath
Prices so much affordable than Massachusetts
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December 2022 by Manuel Orellana
Easy access reliable and acurate pumps
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November 2022 by Edward Cruz
Sanitizing wipe outside as one walks in but no up right foam sanitizer inside. None in store at all. No hand wipes in meat section. Especially in the poultry section. None at all. Need hand sanitizer by soups and bakery section by donuts.
Store at Grissom Rd and Tezel Rd is a good example on sanitizing stations in these area.
That store is my regular HEB. But so happened to go to this.
