H-E-B Corporate Office Headquarters

Grocery Stores
Hours: H-E-B Corporate Office Headquarters, established in 1905 in Kerrville, Texas, is dedicated to serving over 150 communities in Texas and Mexico. The company partners with local farmers and suppliers to offer fresh produce, quality meat, and seafood, aiming to provide the best customer experience at everyday low prices. H-E-B® brand products are tailored to Texas tastes, featuring items like H-E-B Fully Cooked Brisket and H-E-B Cafe© Olé coffee. Customers generally express love for H-E-B, highlighting the quality of products. However, some issues have been reported. A few customers experienced spoiled meat and concerns regarding the online curbside order payment system, leading to double charges and delays with pre-authorization. This has caused frustration, prompting some to return to in-store shopping. Customer service experiences have also been mixed. While one staff member received praise for understanding and addressing customer concerns, another was described as biased and dismissive. Some customers feel strongly about the need for improved communication and empathy in staff interactions. Additionally, there are minor product-related complaints, such as a lack of lids for coffee cups and suggestions for new chip products. Overall, H-E-B remains a favored shopping destination, but there are areas for improvement in service and product availability.

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1. San Antonio, Texas