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December 2023 by Savina M.
This is definitely my go-to heb around this area. It's fully stocked compared to the one in alamo ranch and is a straight shot down 211 and much better than driving down culebra if you don't need too! Lots of restaurants, coffee shops and conveniently a james avery located inside in case you are in the area & would want to stop anywhere before or after.
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December 2023 by Scott B.
I've been an H-E-B customer for 45 years. Last night I pulled into the parking lot to drop off my wife at the door while I park and wait for her. Due to side effects from cancer treatment, It is difficult for me to be on my feet for any length of time As soon as I pulled into the nearly empty parking lot last night to drop her off, the car that was parked next to the curb decided to try and hit my vehicle, for whatever reasons beyond me. If my wife would have stepped out of the vehicle, she would surely have been hit by that vehicle. So then the vehicle stops in front of me to impede my movement. He then starts to move then slams on his brakes trying to get me to hit his vehicle. So, I back up and go around him to again, try to drop off my wife at the door. The idiot then pulls his vehicle in front of me diagonally to prevent me from moving. He then jumps out of his vehicle and attempts to approach my vehicle. As soon as he reached my front of the car, I pulled out my .357 and yelled if he takes one more step, I will shoot him. I'm a 64 year old veteran who had my leg severed in the Army and had it reattached after 30 surgeries. I'm being treated for highly aggressive cancer and am not going to lose all I fought for because of some freak thinking he has a right to try and strike my vehicle with his, which is a felony even if he doesn't hit me, then get out of his vehicle after blocking my exit and comes towards my vehicle, in my opinion, to try and attack me. Then his wife gets out of the passenger side and takes him a two foot long crescent wrench. At this point, I had enough. I put my firearm away and got out of the vehicle to protect myself, my wife and my vehicle. He had a weapon in his hand and I got into that pint size jerks face and told him if he didn't get in his vehicle and leave, I was going to put that wrench up his ass. The only reason that punk walked away alive is because he had his kids in the car. H‑E‑B made no effort to protect me or my wife from one of their customers and in stead, asked us both to leave. I accommodated their request, and drove around the maniacs vehicle just to have him continue to follow me. So the police arrived at my house and thought I had fled the scene. I said the only reason I left is because as I waited for police, Heb asked me to leave to calm the situation. Although they gave no consideration to what one of their customers just attempted to do to us, I agreed to leave. I then find out the store wanted to get a trespass warrant against me until the police told them I was well within my rights to do what I did and showed great restraint. Instead of HEB trying to intervene to protect a 64 year old severely ill, 45 year faithful customer that was just attacked by one of their customers that were parked in front of the store, they wanted to get a trespass warrant against me. Tomorrow I will be transferring my prescriptions to one of their competitors and sever my customer relationship with them. I have no respect for what they did and didn't do, whatsoever and will be seeking legal advice on the failure of HEB to even make an effort to stop their customer from continuing his rampage with his wife, while their kids were in the vehicle. Don't expect the store to intervene if you get attacked on their property.
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December 2023 by Mary Schmidt
It is a nice store. It is well maintained and clean . Everything was fairly well stocked . They had a wide variety of food items along with household essentials. They have lots of Christmas items as well . There is a bakery, deli and meat and seafood sections . There is also wine and beer too . I was happy they actually had small carts . The staff was friendly and helpful. I would recommend this store . I would go there again . It earned five stars .
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November 2023 by Katie Ricks
Best grocery store ever!Shout-out to the pharmacy. I just went to my doctor that sent new persciptions. HEB pharmacy filled those prescriptions and got it ready before I got home from my doctor visit! Excellent service!
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November 2023 by Michelle Nieves
Thank you to everyone at this HEB bakery for making my sons cake amazing! They're very attentive to every customer really amazing team! Made sure everything was to perfection. I couldn't be anymore appreciative, thank you!
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November 2023 by Billy Rowell
Once again HEB Employees are amazing! This time in curbside, Mauricio went out of his way to sub an item my wife and I really needed. He took initiative and offered to run into the store to sub the item without my even asking. It is employees like Mauricio that set the bar high for HEB!!!Thank you Mauricio and thank you HEB for always doing your best to be the best!!!Cathy and Bill
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November 2023 by Roland Martinez
Located on the fringes of far west San Antonio off of Potranco road, one of my favorite H‑E‑B’s. Fairly new, clean and well stocked. Has a James Avery satellite located inside.Only thing that it could possibly need is a restaurant onsite, other than that, no complaints.
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October 2023 by Charlie D.
Super disappointed they stopped offering their frozen imitation crab meat. Up until a couple months ago you could buy the frozen crab at the seafood counter frozen in a 2lb bag. You now have to buy the crab thawed out in a "party platter" with a bunch of crap included. The cocktail sauce sucks and the lemon slice is unnecessary AND because it's thawed out it expires in 3 days. When I ask them they say it's because they can't weigh out the crab and barcode it or something. Which is literally what they do with EVRY other meat at the counter. I would even be willing to spend MORE money on the frozen krab because it will last a lot longer in my freezer. Here I am, a customer with a pocket full of money willing to pay whatever they want for a product they clearly have and they refuse to sell it to me. TAKE MY MONEY idiots.
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September 2023 by Dezerae Hutto
I love this H-E-B, everything I need is in stock! Also, I love their pick up and how it is free if it is not Express. HEB also has their own brand where they make things such as pizza, veggies and other things which taste really good. Awesome place!
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September 2023 by Màriànne Kostel
If I was to rate the curbside service I would have given a 5 star rating. The associates are always friendly and helpful. Their bagging skills are top notch. In store I would have given 1 star. The produce is frequently moldy or near expiration. Berries will be very fresh in top and the bottom later either moldy or bruised. I have spoken with associates about this and they always have an excuse. With the cost if groceries today this is unacceptable. I realize heb doesn't want to lose money on expired fruits and vegetables bit it's unfair to pass on to the customer.In the past I have purchased the chilled chicken breasts. At the time this chicken was $10.00 for two breasts. I am not sure if the cost now bit I am sure thry are twiceas expensive. These breasts were Covered in a layer of fat. I spoke to an employee in the meat dept about this issue and his response was, heb needs to make money. Last week I picked up a container of organic milk and the expiration date was that day. It was the same price as the rest of the containers of milk. Then theres the the service desk. I wouldn’t give any stars The manager is so rude and cops an attitude. Most of the people that work the service are rude. Maybe they need better management training.The nicest and most customer friendly staff is the older retired lady that is usually at the self checkout. She would be a great manager. I guess heb doesn't feel they have to please consumers because the are the only grocery store besides Walmart. If I'm noticing this other customers are as well. It will eventually catch up yo them. I'm not sure if this is just an issue with the store on Potranco and 211 because I shopped at the Shertz store and never had these issues. Their produce was always fresh abd beautiful.
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September 2023 by Alexandria Cervantes
Mark was working on the register and he is a great asset to this company! Great fast-paced mannerable man. I was impressed and had a great experience checking out and paying because of his character and how great he is working with heb.
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September 2023 by Debra Veazey
Late food delivery!!! They said between 5 and 6 and i called HeB cause they did not deliver between the delivery time. I called the store and told them I had plans and now unable to go where i had plans. I blame dispatcher and disorganization!!! Then they are using Favor as there delivery service. Smh. The driver was at dinner so who cares when groceries get to the customer. Always something with this store. Drivers were smoking weed and reeked when they come up to the door.
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August 2023 by Maria Garcia
I absolutely love this store! The workers are so friendly and don’t mind helping you find stuff instead of just telling you on what aisle it should be. It’s clean and it’s has a variety of food.
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August 2023 by Cj J.
On July 13, 2023 I went grocery shopping as usual at HEB. On my way to the check out registers I slid and had to grab my basket/cart and did the split to keep from hitting the floor. I had spine surgery several months ago so I surely did not want to hit the floor... I looked down and there was lotion or soap (white) all over the floor and I told an employee that they need to clean this up before someone gets hurt as I almost fell. I went to the register and asked for a supervisor and I spoke to Moe and told him that I had just had back surgery a few months ago and almost fell because there was stuff all over the floor.. He just took my name and number down on a piece of paper and said they will follow up with me. I checked out then went back to the area where I Slipped and they had it cleaned up but not all of it and the supervisor moe was there and asked me where it happened. He never asked if I was ok or if i was injured...I never heard back from them so the next day I called up there to HEB and I spoke to Jesse qho hung up on me once i explained the situation to him..I called back and got Javi whom was a meat manager and he transferred me to Mark whom I explained what happened and he took all my information down and stated they would follow up with me and nothing..so last Friday I went back to shop for some items and spoke to another manager and she called moe and they called someone else who stated that he did get my report.i said nobody ever followed up with me..what happened to incident reports in case something comes up later or something triggered my surgery..I said I would hate to have to report you all. He said I promise we will call you monday..a week later to today, August 13, 2023, AN ENTIRE MONTH LATER, I have not heard from anyone. This is UNACCEPTABLE HEB!! 1. I spend way too much money with your chain, I give you all alot of my hard earned money every 2 weeks and have since I was a young adult. 2. I used to be an employee of HEB when I was in High School so the dedication goes back decade's 3. This is terrible business and terrible accountability taken on your end as a company. Why treat your customers or anyone this way when you were negligent in the matter. A simple follow up to ensure I was ok or if I need anything or even an apology would be expected. NOBODY had any Empathy nor compassion un the matter and lacked to even care that I was put in this situation. I am highly disappointed in this company and theie actions are completelyUNACCEPTABLE! I took a picture of the floor after the employee wiped the floor up and the manager Moe was standing there asking me where it occurred. I will attach..UNACCEPTABLE HEB!!
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July 2023 by Tess Duran
H‑E‑B does a lot of things well. However , their produce section is terrible. I have come home with moldy bags of onions, raspberries, oranges . I get we should always inspect when picking produce, it’s just hard to see when it’s in containers at times. Is there not a quality control check on your produce ? Just got these raspberries today