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November 2023 by S Vanos
I had a great massage and was really affordable with the intro rate. For being a chain membership message business I was pleasantly surprised and would consider joining.
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October 2023 by Eros Villegas
Was supposed to be charged on the 25th of Sept for member fee. Went a week early and ask the front desk to move up my charge date and she said she would. Got charged $75 on the 22nd then still got charged for the member fee of $69 on the 25th. Called when I realized it and was told Id get a call back from the manager in two days and that the $69 would be refunded. Never got a call back so I followed up 4 days later. The lady said I would have to talk to management which comes in at noon. I asked for my card to be removed from their file and she said she would let management know but cannot confirm the card would be removed. I then let her know they are no longer authorized to charge my card on file and the lady said she would let her manager know but cannot confirm my card wouldn't be charged in the future. Lost a client for poor customer service. I have called my bank to dispute the charges and future ones should they attempt to charge my card. I would use another company especially one that will confirm your card will be removed after being told to do so.
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September 2023 by Tia Prescott
The receptionist (older Hispanic woman) was VERY RUDE. Visited today, and not a single smile, greeting or common courtesy. My husband and I got sick after our visit today so I don’t believe they sanitize properly in between customers.
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September 2023 by Kalinka Ivanova
My husband booked for each of us a massage for our 27th anniversary. Although the massage therapist did a good job with my concerns, I got billed for 2 additional add ons that I was not notified they were extra and the cost of them. My husband paid the bill without asking or looking. The receptionist did not solve my issue but the manager called and did the right thing. I would recommend them only because they took ownership of the situation and resolved it. it's the principle that counts.
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August 2023 by Ashly Arie
I went in for a deep tissue massage with hot stone and a Himalayan salt massage. I immediately felt relaxed, hot stone and Himalayan massage was wonderful. Deep massage wasn’t as deep as I would have preferred. Facial was great.. added on a few extras I believe was the led light and nuface. Very peaceful and relaxing spa
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August 2023 by John Eggert
Not one to complain. My wife and I have been going to Hand & Stone for quite some time at the 281 location. Wanted to try Basse location out. My experience was absolutely horrible. My massage therapistwould not massage my face or head. She said she could not because of covid. I asked for little more pressure when massaging.She would apply more pressure for 10.00 dollars. The she passively aggressively massaged me lightest she could. She said massage is over. No greeting at the door with cup of water or nice thank you. So I called this location numerous times, no call back. Finally got a call from management to notify me I could not recieve a full refund. A simple refund could of save them 2 customers for life to comp a measly 100.00. We will be getting memberships to Oak Haven. A simple comp to save a customer did not happen.
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August 2023 by Rhonda Claiborne
Do not recommend. They quoted a certain price on the phone before booking, then charged $30 more when my daughter went in. I tried to speak with a manager, I was told one would call me back but never did. Be careful on pricing.
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August 2023 by Laura Miller
I've been a H&S client for two years. My favorite facials are by April at this location. I ask her to take ten years off my face and dec and she does - she's a magic eraser for the signs of my mid-forties work hard play hard outdoors life.
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July 2023 by Shanna Gibb
Front desk lady is awful at customer service. She is completely unaware that customers are paying a lot of money for a nice relaxing experience. I was shocked at how she treated my husband and I. Very condescending. It's a shame because our massages were wonderful. We came out feeling nice and relaxed, but then having to check out with her completely ruined our experience. Leaving us never wanting to go back. They told us on the phone it was $110 for a couples massage, but when we got there it was just magically $100 more?? It’s fine, we’ll pay the money, just don’t lie to us over the phone. Very unprofessional.
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July 2023 by ServantofGod
Very clean, warm welcome from staff and easy to check-in.Over-communication with 3 texts and 3 phone calls in an 3 day span about the scheduled appointment after confirming each one verbally.They ask about areas you want extra attention, then during the massage never actually spend time on the areas discussed.Masseuse never inquired about pressure or comfort. Pressure was far too light as if they were feathering your skin, even after explaining the desire for extra firm pressure.Will not go back.
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July 2023 by Vanessa Serna
Did a signature facial with April and loved it! I was super impressed with the care and attention I received at my facial appointment. April welcomed me in with a friendly smile. First impressions count so much! The face and neck massage was very relaxing. I was pretty impressed with the final result and their products are great! My skin is so soft and glowing. Thank you, April! See you soon!
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July 2023 by Shanna G.
Front desk lady is awful at customer service. She is completely unaware that customers are paying a lot of money for a nice relaxing experience. I was shocked at how she treated my husband and I. Very condescending. It's a shame because our massages were wonderful. We came out feeling nice and relaxed, but then having to check out with her completely ruined our experience. Leaving us never wanting to go back. If they can get rid of her we'd love to go back, but as long as Ms Karen continues to work there we won't bother.
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June 2023 by Days GN
Great customer service.
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June 2023 by Davre Moffett
Oh how relaxing can't wait to go back!!
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June 2023 by Nikary Bustamante
I would never go back, even if they gave me a gift car, I was paid for $150 + tip but I will prefer to continue using my daily cleansing routine, I thought they would do a treatment or facial treatmentI request??? they just did the same thing I normally do with creams, I feeling never gave me my request * Deep cleanse, Microdermabrasuon, and LED) Do you Don't waste your money in that place, it is only a franchise and very unprofessional teams, the best thing there are the ladies who are in the front deskGOOD LUCK..
