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March 2024 by Mehki Walker
Great location
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March 2024 by Tomas Alvarado
Go visit with JP. Bought a little necklace that was on sale. No photos.
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March 2024 by J.P. Gagaza
Everyone on staff here (at this location) are all awesome people.
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February 2024 by Robin Johnson
We had the best experience! Jessica was fast, friendly, professional, courteous and a joy to work with!
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February 2024 by John Anderson III
Extremely helpful and patient…Wonderful experience and my wife is “over the moon” happy.
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December 2023 by Bobby McBee
Jessica was AWESOME! Held my hand through the process and provided me above and beyond customer service !
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December 2023 by Cullen Guerrero
Jessica, James, and Scott were absolutely the best and super helpful.They were all very nice, and cared about my needs. 100 stars!
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December 2023 by Derek Harden
Super nice and helpful in finding my fiance the right band thank you
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August 2023 by Frankey L.
I was looking for emerald studs for myself... others told me I'd have to order them. James At your northstar mall store set me up. It was even cheaper than he quoted me for natural emeralds in white gold. Very very happy... thank you
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July 2023 by Michele Sanchez
Jessica, Lisa, and James were so helpful with my search for the perfect anniversary ring! They made many suggestions and were so patient with me when I was trying to narrow down my search. Thank you all so much for the kind words and the warm smiles. ?
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June 2023 by Nicole Peterson
My first experience here exceeded my expectations. My second experience was even better! While speaking with the store manager, I told her about the horrendous experience my husband and I had at the San Marcos Outlet location. We sent my husband's watch off for repairs before the warranty ended, and after 3 months, they sent us someone else's watch. It had damage in different places, and the diamon face was scratched. We explained that this was not his watch and even had photos. They sent it off again, this time, it was returned within a week, and again, it was someone else's watch. The glass now had gouges, and the band looked like it had been chewed on. We told the other location we wanted then to make it right, but they told us tough luck. The store manager at this location was incredibly sympathetic and offered an even exchange as long as the warranty is still valid. Fortunately, there was 1 left in the entire company, and they honored the exchange. I returned to the store just before closing, and James helped me. He was kind, courteous, professional, and got the transaction done with time to spare. All I can say is that the team at this location has revived my husband's appreciation for Helzberg and we will continue to do our business here. Thank you James!
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June 2023 by Tino Gloria
Jessica and James helped me out. They were amazing, provided all the information I need and answered all the questions I had. Made the process extremely easy and we’re very friendly.
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June 2023 by Jackson Caldwell
The lady that helped us gave us rings out of our price range and said we have financing available only to find out she was applying me for a credit card when she said she won't be checking my credit, didn't know what she was doing at all.
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June 2023 by SM SM
Had an AMAZING experience with the staff They got my ring resized SUPER FAST and as that was happening they were helping my husband and I pick out his wedding ring. SUPER HELPFUL and SUPER NICE overall! I 100% recommend Helzberg in North Star Mall
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April 2023 by Joseph Diaz
Jessica and James were totally awesome! They helped us choose our diamonds, gave us all the info we needed, and were as excited as we were about everything. I would totally send my friends there for any jewelry buys in the future.
