-
December 2023 by Scott Harrell
The hotel is good and the staff are great, but no place close to walk to for anything like food or shopping.
-
December 2023 by Nicole Caldwell
Under construction! Does not yet exist!!! The site lets you book a room! Horrible experience. Won't rebook you at the same price at any other holiday inn. Other Holiday Inns nearby were clueless and after telling them what happened, they said "Too bad, why should I care when it's not my Holiday Inn?"
-
December 2023 by C B (Ryno)
This is the slowest construction I have ever seen for a hotel. Literally before the pandemic it was started and in mid 2023 still being built, wonder what the delay is?
-
December 2023 by Dean Sands
Stayed here for a few business trips. Some websites rank it as a 2.5 star hotel but it feels 3 star at least. The staff is super-friendly. The rooms are wonderful - I had to take photos because it was just so nice. Breakfast is great though repetitive. With Priceline VIP and multiple-day discount it ran about $100 per night after fees. I need to price-compare with other sites though.Rooms: The rooms were exactly as pictured in the photos. Very clean. The showers may not be to your taste but I liked them okay.Noteworthy details: The breakfast is great, but long-term stayers might get tired of it. It's usually some combination of eggs, omelettes, sausage, and biscuits. Bacon is a rare treat.Has good WiFi.
-
December 2023 by Brynne Tuley
Do not book this hotel!!!! Its not even open yet and you will have to jump through hoops to cancel the reservation.
-
December 2023 by jeremiah miranda
constructions look great, can't wait until they open.
-
December 2023 by jon harris
Nice, clean and modern room. Good value and location except that you can only enter from eastbound i-10 feeder road. I couldn't get hot water in the shower. Took 2 different showers and the water was warm but would not get hot regardless of running for an extended period. It was one thing I was looking forward to on a quite cold night in San Antonio. I can see saving energy and turning down the temperature on the water heaters during the summer but this was Thanksgiving night ? in the 40°s.. Seems a bit cheap.
-
December 2023 by Crystal Monaghan
IF YOU STAY HERE CHECK YOUR ROOM FOR CLEANLINESS!!!!Edit12/1/2023 the manager called and we discussed the disgusting room. He sincerely apologized and promised me he was taking the issue seriously. He issued me a refund on my room, I didn't even ask for one so that was nice. I will return if in the area again but I will definitely be sure to check the room before settling in.Stayed on 11/30/2023 Check in went smooth and desk clerk was pleasant. However that was the end of the pleasantries. I was tired from traveling the road over 1000 miles driven in a day and a half. I checked in around 7pm went to my room and straight to bed. I stay at IHG properties all the time and generally never have any issues amd with this being a relatively new property I figured it would be clean and I'd be good to just crash so I didn't inspect my room first. Huge mistake. When I woke up I saw that the bed linens were disgusting, crumbs and hair and dirt and yes small blood stains in the bed. Immediately I went to shower off, shower was gross hair dirt someomes left over soap in the shower dirty towels glad I bring my own towels! Fridge had left over food in it. The toilet seat has poop splashes and urine and public hairs all over it. I wanted to puke!!! IF YOU STAY HERE CHECK YOUR ROOM FOR CLEANLINESS!!!!I reported it to the morning desk clerk, she was polite and understanding but in all reality all she could say is that they've been having this issue alot and she'd personally see to it that the manager knew about it. Apparently they don't fire the housekeeping staff that doesn't do their job because the desk clerk said it's been an ongoing issue! She said she'd talk to her manager when they arrived. I sincerely hope this issue is taken care of even if it means firing the entire housekeeping staff. If this has been happening repeatedly that may be what needs to happen.Rooms: Rooms are not clean!!! See pictures!!!
-
November 2023 by Jonesy Jones
The Gentleman at the desk at night. I believe his name was Gabriel. Is amazing at his job. The man provides only the best customer service. Deserves a promotion!
-
November 2023 by JOHN KIMBALL
Quite and clean , very friendly and very convenient to
-
November 2023 by Richard
I was very disappointed, especially considering this is a new hotel. The front desk had to bring me fresh linens after I showed him how dirty my sheets were. They had loose dirt, hair, and crumbs all over them. It was painfully obvious housekeeping made up the bed without changing the bedding between guest, the deadbolt on the door didn't work, and the entire window roll up shade came crashing down on me when I pulled the string. I think things will get better, but it felt like they weren't quite ready to be open yet. The only positive was the extremely friendly and professional young man working at the front desk.
-
November 2023 by Michelle W.
We had a great stay but be warned with the construction going on I-10 it might be difficult to get in/out of the hotel. This hotel is located off I-10. My GPS kept routing me to get on the interstate however it was closed so I had to drive around it. There are truck stops nearby so you can easily gas up or get snacks.The hotel staff is friendly and courteous. The breakfast was a hot breakfast. Be warned they run out of items pretty quickly so be sure to not go there 30 minutes before it ends. Parking was a breeze and I was not worried about missing on good spots near the entrance. We enjoyed our stay.
-
October 2023 by Janaya M.
We stayed here when visiting San Antonio for the first time. I chose this rather than by the river walk due to the super high parking prices at the hotels in town there. This is touted to be a new hotel. Upon arriving I noticed it seemed a bit worn for new so I looked it up and saw it was built in 2021. It is right on I-10 and seemed much used by men working in the area or nearby. The front desk staff are super friendly. Upon arrival to our room I found the sheets had been slept in they were quite dirty, I reported this and was moved to a new room and asked to send the pictures to the GM of which I did and got a response that they would address this. The second room we got was cleaner tho the nightstand hadn't been cleaned and had drink stains and ring from a cup sitting there. It was windy out that night and the whole night we could hear the wind blowing in around the windows loudly like you might imagine a haunted house sounds like. The breakfast is good in the mornings. Overall it's an ok and cheaper place to sleep for the night. And the parking and breakfast is free so that's a great thing. The pillows were plentiful and good, bed decently comfortable, WiFi worked. Water pressure was ok but the hot water took quite awhile to get very hot. It does seem a bit used and abused for only being 2 years old.
-
October 2023 by Dray Thabarber
Great Place to stay!!
-
October 2023 by Adrian Lescano
Very good
