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“Home Depot is stepping it up!
Had a great experience at the location near Bitters/281… was greeted and accurately given directions to the item needed, then greeted again moments later and, as I attempted to load an item onto my flatbed, was offered assistance by Leroy in the nearby plumbing department to load the remaining items and he suggested to purchase one additional to receive a bulk discount (no brainer!). Heading to the self-checkout, the attendant offered to have someone load my car; I accepted and before I could reach my car, was approached.
Few things to note because I’ve been purchasing 5 bags of salt crystals from different Home Depot locations four times a year over the past eight years:
1.No employee has ever offered to load my flatbed with these heavy bags
2. No employee has ever told me about the bulk discount with the purchase of 6 bags
3. No employee has ever offered to have someone load my car or assisted me with this task
Way to step up your customer service game… I’ll definitely be back to this location!”
“I bought a 5 gallon bucket of disinfectant everything cleaner (that they use for super serious business. The back says it can even be used to disinfect kennels and bird cages and floors and a bunch of other stuff. Like the list of what it can kill is the whole side of the bucket. it's good.) for $15. I've got meals at fast food restaurants that were more than $15 in this day and age. Oh and also a fun retractable walking stick. Oh yeah they also have 60 yards of duct tape for $4.99.”
“We're remodeling our 2-wide. Gutting it completely & rebuild as a pier-n-beam HOME.I heard about HFH: HHC store years ago. Their inventory is massive & prices are about average, but a bit higher than resale shops.Great resource and truly friendly staff who are very knowledgeable.”
“I went in to get a few cans of paint to work on my bedroom wall and ceiling. I was assisted quickly upon arriving at the paint section and was helped in finding the cans of paint with the color I wanted with ease. Customer service was on point!”
“I want to let everyone one know how helpful Jesus was for me. I went in there to get a copy of my house. I had one of those designed key you buy at the minute key. He worked on it for over 30 minutes. He was so respectful and political not being a to make my copy. If you ever need assistance. Go see him. He's the Lowes on Perrin Beitel and HarryWurzbach”
“Katherine at the pro desk section is very professional and helpful!
She patiently worked with me to figure out a way to use the remaining balance of my gift card for part of my purchase. She also provided lots of good advice to make it like a breeze for me to find the items that I needed.”
“Feliciano was amazing. Immediately stopped to help me with a product that was in limited stock and found it quick and made it seem effortless. Will absolutely be coming back with expert customer service like that!”
“Today was my second time trying to place an order. I first called the Goliad location manager, but they were not able to assist. Initially, I contacted the Goliad location manager, but unfortunately, they were unable to assist. The management promptly canceled my order. Just want to thank Esteban for taking my order and correcting it so I can have my items delivered on Friday. Thank you to Esteban at the Callaghan location. Thanks for providing great customer service we sure do need more staff like you.”
“Home Depot is one of the best places to find plants. It’s my guilty obsession of plant hunting here and I always find the best plants like the Monstera Plant, Rubber Plant, Snake Plant, and all other plants that I can’t spell. You get what I’m saying, go to Home Depot and become a plant lover and plant parent like me!”
“Super clean and the lady helped me out with my plants.Telling me how to do it and what I need to get to replant them at my house.They have discounts in the plants are , really nice! The mirror they have great prices as well And the people are just super friendly.This is our go to lowes”
“I can NOT say enough about the level of customer service we received today! Esteban went above and beyond searching for a refrigerator and freezer for us. The first employee blew us off and said nothing was in stock I honestly not sure what his role is besides walking around trying to look busy. Esteban saved us time, money and a headache searching all over town for appliances.”
“David in flooring and Sam (Mod) are amazing, helpful, polite employees of Home Depot at Fair Ave. We had issues with blinds and they made sure to take care of us 200%!! We love our Home Depot!!”
“Sometimes it is difficult for you to find someone who is in charge of electricity when you need cable cuts, otherwise we all know home depots, you regularly find what you are looking for, so always check them online”
6AM - 10PM
W, 12871 I-10, San Antonio
Home Improvements
“Angelica was very professional and helpful with picking up an order, returning an order and then rebind the order. She knows what she's doing which was very refreshing. ❤️”
“I can almost always find what I need in this store. However, I have seen broken merchandise on display, and it is sometimes difficult to find customer service on the floor.”
“Had an excellent experience at this Home Depot! It was a fully stocked store with friendly staff. Sabrina was great and assisted us in Home and garden as well as helping us store items in areas car. We are grateful for our experience at this Home Depot and will return”
“Man where do I begin to say about Tony Morgan in the appliances department! This gentleman went above and beyond to meet my needs and made sure I left satisfied. Lowe’s is truly lucky to have him on staff, someone who actually gives a damn.
Would highly recommend him to help you meet your purchasing needs!”
“Today was a good day, went to Home Depot and had great help. An old cowboy, Robert helped us out like we were old friends. Gave advice and we got exactly what was needed foe our project.
Isac, the cashier was great. Helped me get registered for my veterans discount. We saved some money because of him.
Great job guys.”
“I like going to Home Depot to find all of my home improvement supplies. This locations was well kept and I was able to find everything I needed. Prices are good compared to other home improvement stores.”
“Had a great experience with TONY at this Home Depot. Looking for a peg that has been missing in a cabinet for some time. He assisted me find the aisle (I get overwelmed in this store) and troubleshoot when I could not find the exact one I THOUGHT I needed but indeed did not. Went home worked perfectly. Loved that he took the time to help me figure out what I needed.”
“I've always been a Lowe's girl, I usually only venture into Home Depot when they have something that I can't find at Lowe's. That's what brought me to the Bitters Home Depot on Tuesday May 24th, they had something I couldn't get anywhere else. I needed Rust-oleum Home Floor Coating and I needed it tinted to Seattle Mist. I couldn't find it anywhere on the shelf of the paint dept. and just when I was about to go looking for help, help arrived by the name of Sam. I told him what I wanted and he began the hunt. Turns out they were up on a high shelf with the extra stock, so Sam went to get a ladder and got a light base and a deep base down since we didn't know which one was needed.Then the real fun began. Poor Sam. I told him the color choice and he went to the computer and nope-wrong base, but it wasn't the wrong base. Tried again with the deep base and nope-wrong base again. Sam tried everything, all while never once losing his patience with me and all my questions. He was exceedingly kind, knowledgeable and understanding, and he never gave up. In the end, he got me my Seattle Mist floor paint and he thanked ME for my patience. I am so grateful to have had Sam to work with on this because truly, HE was the patient one, no lie I asked about 142 questions. I think from now on all my future paint needs are going to be met here at the Bitters location just so I can work with Sam again!Also, I can't forget about Ron who also helped me with mixing a trim color while I was waiting for Sam to work his magic. Ron was helpful, kind, funny and he had my paint mixed and done so fast I couldn't believe it!”
“We were doing a PVC pipe diy project for our baby. Went to Lowe's and they said they wouldn't help cut the pipe. So we gave this Home Depot a call to see if they would help us cut the pipes to fit in our car. Joel came to the rescue! No fancy saw, he just whipped out some PVC pipe scissors, measured and cut us over 10 cuts. We really appreciated his help!”
“After 10 years in our home, it was time to do a much-needed refresh on the bathroom faucets. My wife went online and found some Delta faucets she liked. Out with the old, in with the new!”
“Hope Depot is awesome if you have a home project and need advice on what you're doing the staff is very helpful and knowledgeable of what you are doing ?”
“Wanted to leave a comment about Oscar in garden department outside on 3/17/26. The gentleman was asking everyone that past him if they needed help. Guy was busy moving pallets and stone and still had a great attitude! Thank you for your service!”
“Listen to me, if you’ve ever been down the nuts and bolts aisle….
It’s intimidating, like the Dewey decimal system in 2 different languages.
Thank you for your help meet Jeff.
He’s an angel.
Bottom line this Lowe’s has great people there!”
“Jackie is such a sweet heart. She helped us in everything we needed. She knew her store very well and put us in the exact direction we needed. Give her a raise! Thank you so much Ms.Jackie”
“Pathways are crowded but they almost always have what I need. I guess Lowe’s has a new thing where an over eager employee now helps with self check out. However, since Lowe’s has forced me to use self checkout without assistance for a decade I know how to use the registers better than the employees. So they went from no help to so helpful they slow me down. Just stay out of the way until I ask for something.”
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“Lots of things that are useful prices not too expensive but it all depends what's really your looking for
That's just my opinion
God bless y'all”