H&R Block is a tax preparation service that has received mixed reviews from its customers. The preparing agent at H&R Block was described as very knowledgeable and went above and beyond to explain the tax process, ensuring the customer's understanding. Customers found the service to be fast and friendly, with one customer stating they would recommend the place to anyone and that they loved the service and were glad the staff took the time to help them. However, some customers were less satisfied with the service. One customer felt that the staff member who assisted them was not able to help them get the maximum refund, and that the communication was straightforward but lacked additional questions to explore options for increasing the refund. Additionally, this customer found the service to be too costly, paying $125 for a simple tax preparation with only one W-2 form, which they felt could have been done at home for free. Overall, H&R Block seems to provide a mixed experience, with some customers highly satisfied with the knowledgeable and helpful staff, while others felt the service was not tailored to their specific needs and was overpriced.
Quick ,friendly and helpful. Tax Preparer was clear and easy to understand.
March 2023
Mr Alvarado was awesome excellent customer service and very kind friendly, and knowledgeable. Thank you
February 2023
The preparing agent at h&r block was very knowledgeable of all my tax situations, also went above and beyond my expectations of explaining for I can get a better understanding of how the tax process works.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
