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February 2024 by Tiffany Silva
Rudest bank ever walked in with my senior citizen father who’s been thinking with the company for years, he asked for some statements they wanted to charge him for lady was being extremely rude, refused to call her manager. Another young lady approached us told my dad he needed to be quiet and let her speak Started over talking me and being very disrespectful told us that we could leave the bank if we had an issue. As of today I will be closing my father’s bank account with this IBC bank. How dare you guys treat your senior citizens this way, you are to be ashamed of yourself I do not recommend anybody going to this particular branch in the Brooks city base.
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January 2024 by Hugo Sapien
I went to try to open an account. I have a New Mexico license. I was told I needed a US passport with a US address. Explained passports don't have addresses. She also told me that any ATM transaction made outside Texas would require pre-approval, unless your banking system is very primitive, that is preposterous. I think she just wasn't in the mood to work.Who trains them?New Mexico is in the US. I have NEVER been asked for a passport unless I'm crossing the border.
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October 2023 by Christian Castro
I cashed my check on Tuesday and now its friday and I still havent got all my money, out of $625, it only gave me $230. I'm going to get to the bottom of what IBC staff is intentionally doing to make my check late. And this all happened on the week days, I have never experienced this before. I believe the staff did this on purpose to try to scare me from ever cashing my check there and I'm angry about it. I will be reporting the staff to IBC corporation. Theres is not excuse, it's taken almost a whole week and still nothing. I was already an easy client very calm and the least yall could do for me is not take advantage of my patience.
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September 2023 by CM
Management is very unproductive and RUDE they think this the is the only place to handle our money IBC needs to teach their employees how to respect customers
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July 2023 by Juan Lara
Very rude cashiers! No costumer service at this location! Don't recommend this location.
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December 2021 by J &A pickin
The girls that work her are the most illiterate people ever. Went in to open a business account for my husband, since he has just a sole proprietor account I had the DBA. I spoke to a girl who said a DBA was not sufficient and proceeded to give me a list of what he needed, however everything she was reading was for a corporation! I tried to explain that it’s a sole proprietor and the only give a DBA and if she could get someone else to confirm, she did and that girl as well kept pointing to corporation info, at this point I knew they both didn’t know what they were talking about so I called another IBC bank. Spoke to a manager and she said no with a sole proprietor all you need is a DBA and tax id or social security number! I called the bank bank at city base and told them they had the wrong information and they said they didn’t but they couldn’t open it without a manager approval and their manager wasn’t in. Please train these girls right because they have no idea what they are talking about!!!!
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July 2021 by Sue Sue
Great people! great service! very nice and clean ?
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April 2021 by Wireless Stop
Favorite branch ever!!
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March 2021 by tenalp ruos
Ibc is trash i do not recomend this bank to anyone.
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January 2021 by Eliud Fraga
Not only are the employees a bunch of great looking people, the customer service is out of this world. Always courteous, always in a good mood, they know what they’re doing and they do it at a respectable speed. Even with the pandemic going on they go above and beyond for their customers! Favorite branch in San Antonio!
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August 2020 by Robin Casanova
Need to fix the depository key slot. My key was already replaced and I still have issues with the new one ??♀️ key is always getting stuck I’m im there for 5 minutes trying to get my key back
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August 2020 by Crystal Shaw
Yall suck
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May 2020 by Shorty Pie
Late, late, late. I’ve come here numerous of times and no one is here! It’s 20 minutes after and I’m still here waiting!!!!!!!?
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July 2019 by Heavy Gabriel
Been banking with IBC for about 2 years now and have to say this group of individuals go above and beyond even if it’s a couple of dollars. Synthia is wonderful & all the tellers are friendly and attentive. Definitely recommend
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July 2019 by A. D
Don't go here if you are new to the area from out of state. When I moved here I had an out of state drivers license and went to open an account. The girl at the desk (staring at her phone and could have given 2 s@*#s I was there) asked me for id, when I gave her my license she looked at it thanthan to it on the desk at me and told me they don't accept out of state licenses. She went right back to chewing her gum and playing on her phone. I went right over to HEB and opened an account with the bank in there. Now that I see the reviews, I'm shocked this bank is still open. Especially this being a military city. Their loss!
