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April 2023 by Pearl Clam
Charlene is the most ugliest, rudest person I've ever had to deal with. Her energy is extremely negative and makes me uncomfortable to go to the bank. She make's condescending remarks and then acts like she's doing me a favor by providing me with services. Her attitude is disgusting, rude, and disrespectful. I want to switch banks because of her. I didn't want overdraft either and they still put it on. And when I asked her to take it off she refused. I don't recommend this place to anyone.
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April 2023 by p d
Charlene needs to get fired from this bank. Everytime I go to this bank in castle hills RUDEST CUSTOMER SERVICE ever from her
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February 2022 by Conrad Seigman
Crypto-friendly bank with great overdraft policies. Not good for people who often travel, as they are not in many cities/states. Hoping they are working to provide trading of digital assets, a great way to stay relevant in the new financial and economic world.
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January 2021 by Berniee G Phatwoods
All systems have gone down at IBC. :/ what does that mean? I just need to cash this IBC issued check at a IBC ... Best part is they asked me to open a account before even telling me. Lol
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April 2019 by Marco G.
I've had the privilege of dealing with an associate named Martha, a sweet lovely woman who helped me and did so with a smile on her face. She was a pleasure to deal with and talk to I look forward to doing more business with her in the future and can only see positive interactions in the future. I found the whole bank to be well organized and appointed something I enjoy seeing in a bank. And more rarely it seemed fully staffed not like BOA with their skeleton crew all days of the week. Great team at this branch.
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July 2018 by Christina T.
Slowest bank ever and twice i went to withdraw from the drive thru and they didn't have enough money because the key holder was out to lunch. I know it's a training bank, but damn!
