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April 2023 by Pearl Clam
Charlene is the most ugliest, rudest person I've ever had to deal with. Her energy is extremely negative and makes me uncomfortable to go to the bank. She make's condescending remarks and then acts like she's doing me a favor by providing me with services. Her attitude is disgusting, rude, and disrespectful. I want to switch banks because of her. I didn't want overdraft either and they still put it on. And when I asked her to take it off she refused. I don't recommend this place to anyone.
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April 2023 by p d
Charlene needs to get fired from this bank. Everytime I go to this bank in castle hills RUDEST CUSTOMER SERVICE ever from her
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January 2022 by Conrad Seigman
Crypto-friendly bank with great overdraft policies. Not good for people who often travel, as they are not in many cities/states. Hoping they are working to provide trading of digital assets, a great way to stay relevant in the new financial and economic world.
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April 2021 by Shy Tucker
The workers are nice but the bank itself and the way it’s set up is weird. If you deposit any kind of cash or check in your account it’s never ready until a day to three days later which makes it very inconvenient for my living situation right now with being out of work. They’ve told me I’ve had overdraft protection but I don’t. Someone hacked my account and took money out of my account and they said they couldn’t do anything about it but charge me fees for the overdraft. I’ve lost more money using this bank than I’ve deposited.
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January 2020 by Berniee G Phatwoods
All systems have gone down at IBC. :/ what does that mean? I just need to cash this IBC issued check at a IBC ... Best part is they asked me to open a account before even telling me. Lol
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January 2020 by P M
I switched from Bank of America to IBC and so glad I DID! Totally awesome energy! I walked in and everyone had smiles and felt like they made the best of their experience working there by chatting and smiling with each other and with customers. A special thank you to Kiana for making my visit pleasant. I opened my checking account with $10. They provide first 50 checks complimentary. and Guess what? You get your card right then and there, you dont wait till its mailed to you. This location has no long lines on Saturday mornings! There are also select IBC banks open on Sundays. There is one near me that is open so this makes it super convenient. I had been thinking of switching for the last six months. My son and his family bank with IBC as well. I posted example of savings schedule that IBC on how to start off saving.
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December 2019 by Gaby Mendoza
Always a nice and fast service!!
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December 2019 by Jennifer Syma
The wait time is always considerable. Save your time and find another bank.
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November 2019 by BARBARA BOLANOS
Kind employees always willing to help
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May 2019 by Aldo H.
I second the other review. This bank takes way too long to do simple things and their rates are not in par with the market. Nor do they care. It was the same in Laredo and continues throughout all their other locations.
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April 2019 by Marco G.
I've had the privilege of dealing with an associate named Martha, a sweet lovely woman who helped me and did so with a smile on her face. She was a pleasure to deal with and talk to I look forward to doing more business with her in the future and can only see positive interactions in the future. I found the whole bank to be well organized and appointed something I enjoy seeing in a bank. And more rarely it seemed fully staffed not like BOA with their skeleton crew all days of the week. Great team at this branch.
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July 2018 by Christina T.
Slowest bank ever and twice i went to withdraw from the drive thru and they didn't have enough money because the key holder was out to lunch. I know it's a training bank, but damn!
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June 2017 by Kurt H.
I'm waiting to finish using all my checks before I bail. This place is truly terrible. Poor service and the attitude stinks!