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March 2024 by irusya Q
Excellent job, very positive experience, knowledgeable service advisor - thank you, David Chapa!, and huge thank to technician and painter team who worked on my MB.
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March 2024 by Carlos Castillo
Aaron Alejandro and his team at the body shop efficiently handled my 2021 Silverado after it was involved in a wreck. He navigated the insurance process, ensuring a swift turnaround, and got me back on the road promptly. I highly recommend this shop to family and friends!
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February 2024 by Sandra Torres
I went there for car maintenance they did a brake fluid flush
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February 2024 by Greg De La Paz
Great service, repairs came out on time and look original if not better.My service representative Martin was super nice and made everything seamless.The ladies at the front counter also super friendly and helpful.
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February 2024 by Giáp Mislintonia
Car taken here for insurance claim. Took over a month to repair minor damage. No updates at all. Was told a few times it was ready but was then called back to say, “something came up. It’s not ready afterall.” Weeks at a time this happened. After we finally got into the car a worker told us, “something’s wrong with your car.” We asked questions and was told it was insurance’s fault. We brought the car in drivable. After their work, it’s shaking and making weird noises in the transmission. Everyone is acting real nervous. It is so bad, we didn’t feel safe driving it home. So, we are still out of a car until this gets sorted out. The repairs to the body look great but someone has done damage to our transmission. We have contacted insurance to sort it out. Will update. Such a HUGE headache. This body shop wants to place blame on the insurance company. Currently 2/20/2024 and still without a car.
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December 2023 by Ona Gonyon
I was involved in a car accident in May, got my car back July 17, 2023.They were always courteous and professional and did a great job on making it look like it had never been in an accident. However, there was a few minor things that weren't fixed or put back and I had to go back so they cpuld "try" to fix it. Wasn't properly fixed. Not too long after I left I went to the store and couldn't shut my trunk and my back wipers are making a loud sound that didn't do that before the accident.Dec 5th, still have trouble shutting my trunk and I had to go back because my struts that they replaced had come loose. Scary.I have had my car back for less than 24 hrs. Let's see how it goes.Though I will not be coming here for non accident related things, I still they are still better than Caliber collision.
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September 2023 by Dario O
Took my TRX to get repaired from hitting a deer. Happy to say that Aaron Alejandro took care of everything top notch. Handled all interactions with my insurance and got my truck looking good as new if not better. Huge thanks again to Aaron for helping out and making things happen! Will be going to him from here on out!Service: Body & Trim
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August 2023 by Brian Clouse
Very helpful. Even told me where to get my car fixed faster, and was honest with the pricing.
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August 2023 by Lisa Hauser
They did a great job. BJ was the best service manager.Services: Body & Trim
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July 2023 by Omri Oliver
I didn’t want to have to do this but please do not bring your vehicle here. I’ve been waiting for over 1.5 months for a small replacement. I get that we need time for the repair but the communication is terrible. I’ve gotten one call claiming it would be done July 19th…. Next thing the insurance company calls and tells me the technician has not been in so it might take longer and that someone representative IPAC will call in a couple days and it’s been a week.Hoping they will get it fixed by the 19th and I will remove this but whoever is in charge. YOU need to get it fixed!! Just like the other recent reviews this is not how you are suppose to do bussiness!!
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July 2023 by Alice M Pena
Took my car to the dealership. They kept it for 2 weeks, which I understand has to be kept to do repairs. I know they have to take things off to get through to what needs repairing, but why would they not put back all of the lugnuts on my tires? The ones left off were the locks. And they left only 3 in my cup holder. Where is the fourth one? It frustrates me because I did not take it to them like that. Why would they return it to me this way? Their response was to bring the car in so they could get me other ones and that it's a Dodge and not like anyone would steal it. THAT'S NOT THE POINT!! I'm driving with one nut missing on all four tires!! NOT HAPPY!!
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July 2023 by Romish Abdulrashid
Family would take all of our cars here for repairs. No longer coming here because of David. He tried pulling a bait and switch with our estimate. Lost the company a loyal customer, good job!
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July 2023 by mel love
Took my car in for a recall was forced to walk home ..was told it was a shuttle that would take me but no shuttle on top of that the car I was sold isn't worth the asking price I'm getting 21.09 apr tripling the value car only worth 6k but I have to pay 18,000 for the next 6 years I hate everything about this place they are scams and cons STAY AWAY
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May 2023 by Mike T.
So this is the deal. My car was in an accident, the other party chose IPAC. They wouldn't take pictures for the insurance company, WHAT THE HECK! Next my car arrived mid November 2022 and they can't start work til mid December. They start work changing this part, that part this part and oh that part needs changing out also. Insurance supplement after supplement. I'm on the verge of losing my car. Two and a half months later I get my car. Now May 2023, 2 and a half months on the road my struts give out. They didn't change the, but charged the insurance company for them. A control arm faulty, they charged for it but never charged it out. I called IPAC asked for a manager. He said bring it by, drop it off and in another 2 month you'll get it back. Oh if you want ask the insurance company to buy new ones and we'll put them on. WOW! He hung up on me. I call back the next day. Service rep was lost. I told him that the parts were never changed out! He was lost. I told him I had to replace both struts and control arm and that the mechanic said they were the same ones that came with the car, date stamped 2015. The service rep said "we replaced with new ones manufactured the same year of the car" WHAT THE HECK. Do you know how ridiculous that is? Don't go there. Service rep suck, management worst and they'll rip you off. Mechanic is checking my car against the list of parts they said they changed out. I filed a complaint to farmers ins. on them, the local new knows about and they never read these so even the owner doesn't care. If they did they would, they would look into these allegations and question their management and staff. End state 0 stars for IPAC auto body. I'm $600 plus in the hole! President if IPAC call me. 2015 VW PASSAT so we can talk before this get blown out of the water!
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April 2023 by Luis Castillo
We being there several times Roy has helped us he's very knowledgeable explains everything. Good experience with Ipac
