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April 2023 by Carolyn B
*CUSTOMERS BEWARE*I am in from out of town, taking care of my 90 year old Dad, thought I would be going back home 3rd week of February, Unfortunately his health declined and I haven't been able to go back home. I called Jackson Hewitt 2 days ago inquiring about using them at a Walmart location, I was told they had already closed the location, the closest location was 410 & Ingram Rd. Don't know the name of the lady I spoke to, due to all the stress I am under, going back and forth to the hospital. Even discussed this with her. She was very kind. I asked the price she quoted $99.00, to which I said at walmart it's $65.00, she told me I would be able to get that price. I agreed and set up an appointment. Decided to use them as it was cheaper than another quote I had for $99.00 elsewhere. Had my taxes done this evening after leaving the hospital. When all done I was told it would be $256.00! I explained what I was told 2 days ago. She said that expired this week. Which was NOT what I was quoted.I said no, I should be paying the price I was quoted, to which she said no. She contacted her supervisor Stacey and Vincent both via computer, who said I could get $50.00 off. I said no, I was told $65.00. I would not have used them if I wasn't told $65.00 because I had another quote for $99.00. I picked the cheapest price. She communicated with her supervisors again, they told her $200.00 of course by this time they had completed my taxes, I had no choice but to pay them $200.00, $135.00 more than I was told,. She said I should have gotten the persons name, had I thought I needed it, to get what I was told, I would have gotten it. She also felt like I was getting a DEAL by getting $56.00 off.DO NOT TRUST THEM BECAUSE WHEN YOU GET THERE AND THEY HAVE COMPLETED THE JOB THE JACK THE PRICES WAY UP.CROOKED WAY OF DOING BUSINESS!
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March 2023 by Lilia Ortiz
? Jackson Hewitt it's great in customer service ? and their Worry-Free Warrantee. I've been coming for 20 years ? already. And never have had a problem!?Thanks to my Tax Professional. ?
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March 2023 by Maria Gonzalez
Lilia was so kind to me and my husband. She explained herself and asked us enough questions to get us the best service possible.
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March 2023 by Josette Garcia
the fees are way to much i recommend to do them on your own. you will not get the most you can get due to them wanting receipts to everything and wont give you time to look for them.
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December 2022 by Philip Lozano
Had an app set, when I showed up they were closed and gone. Truly a waste of time and gas to drive out to a location that couldn’t stay open for scheduled appointments.
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April 2022 by Jeremy Pruitt
I don't really believe that the representing agent took the time to go over any of the tax preparation to me,there was no questions asked about dependents or anything else I could have used as a tax write off.I was told I'd be getting one amount and ended up with a much smaller amount but yet the commercial said the max return guaranteed, well I did not get that guaranteed return.I would refer anyone to this agency at this point in time
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January 2022 by J L
It was very clean richard had just finished waxing the floors. he was very efficient and help me set up information..kept me updated and included in the process even offered refreshment very pleased with his customer service
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January 2022 by LeeAnn Martinez
When you trust a " professional " to do your taxes, you expect he/she to have answers to all your questions or at least attempt to find answers. I miss my old Jackson Hewitt office. ?
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March 2021 by Aaron Botello
Richard was absolutely amazing. He took care of all our needs and questions. Made us feel right at home.
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March 2021 by Vanessa Garcia
Mr. Richard was awesome he answered all my questions and assisted us very well. He was very professional and helpful.
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March 2021 by Naxhiely Gonzalez
This was our first time fling our taxes here at this location they were really professional, helped with all the questions we had, and helped get the most out of our tax return!! 10/10!
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March 2021 by Monica Carrizales
We saw Richard at the Jackson Hewitt 1808 on 410 and marbach he was so so nice he was also so helpful and very respectful and questions we asked he was happy to answer so thank you so much Richard
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February 2021 by S D
Had an appt at 430 showed up at 420 did the check in on my phone like it asked. I waited about 10 mins after 430 thought maybe they were tied up with someone else no problem. The guy comes to the door puts his “be back in 15 mins” sign up and just leaves. He didn’t bother to call me like they did with my previous appt to let me know he was ready for me. And all I needed to do was drop off my W2.
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February 2021 by Alfredo Mendoza
I come to Jackson Hewitt every year there always able to help me get a little bit of my refund before the rest comes in. Thank you Richard for helping me today.
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February 2021 by Cindy Vasquez
I've been a customer for years, i went to a different location 2 days ago and had the worse experience ever! ( out of this district, im told ) Richard heard my story about the other location and Richard immediately apologize and restored my confidence in Jackson Hewitt! Thank you so much and I will just stick to this location which I've always been satisfied with.