James Avery Artisan Jewelry is a renowned jewelry company that has been creating beautiful and meaningful pieces inspired by love, family, friendship, and faith since its founding in the Texas Hill Country in 1954. The company's charms, rings, necklaces, bracelets, earrings, and other jewelry are still designed and produced in their local workshops. Customers have consistently praised the James Avery Artisan Jewelry experience, highlighting the welcoming atmosphere, friendly and knowledgeable staff, and exceptional customer service. Employees, such as Graciela, Valerie, and Kendall, have been recognized for their patience, attentiveness, and genuine care in helping customers find the perfect pieces. Whether you're looking for a special gift or treating yourself, the James Avery Artisan Jewelry store at The Shops at Dove Creek in San Antonio offers a stress-free and enjoyable shopping experience. Customers have expressed their appreciation for the store's organization, the quality of the jewelry, and the exceptional service they received, making them eager to return.
Jorja is a gem! She went out of her way to help me find a nice gift for my partner. She even tried the jewelry on herself to help me see the vision of the correct gift. Very funny, very helpful. 10/10 customer service.
June 2026
The staff is very welcoming and friendly, and it is very clean. Got a service done and everything was great.
January 2026
My visit at the Q98 store was wonderful thanks to Graciela. I went in to return a ring that didn’t fit, and I wasn’t sure what I wanted. She took her time, gave me options, and never made me feel rushed. Her patience helped me find the perfect ring, and I left happier than I expected. Truly great customer service!
