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January 2024 by Melissa
I have been a Joanns customer for over 20 years. I have worked retail for over 20 years. I have been sewing and crafting for a long time as well, and Joanns is one of few craft stores in the suburbs. I stop by here about once a week for sewing supplies.This particular store has looked like $hit for the past few months. Because I have worked retail for a long time, I understand staffing issues, payroll, scheduling, etc….but this store is sad compared to the other location near San Pedro. There are carts and boxes in the aisles full of stock that needs to go on fixtures. The lighting is dim because there are multiple light bulbs out.I live closer to this location, but I now drive further to the other location because it is organized, clean, bright, and stocked.These pictures were taken before 10am.
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January 2024 by Rebecca L.
I never shop here and decided to stop by when I was in the area to see what they had on sale from Xmas. The aisles that contained agendas, notebooks, stickers, etc, were trashed, and everything was just thrown around. Some notebooks and agendas were in bad shape with lots of torn pages and bent/torn/dirty covers. I had found a nice 18-month agenda, but when the cashier scanned it, she said it was no longer in the system (for it containing some months from 2023), and she said that she needed to take it out back to throw it away unless I wanted to pay full price for it. All agendas at the time were marked 50 to 70% off. The cashier proceeded to find an expensive 12 month agenda online (different brand than the one I had) and discounted it to 30% off. I reminded her about the 50 to 70% off and the cashier said "it's either you pay this or I take it from you to throw away in the trash to dispose of it since it's not even in our system." I know I probably should have asked for a manager or left the item, but I needed one and did not have the time to go elsewhere or to ask for a manager. The way the situation was handled was not the best experience.
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January 2024 by Tracie Partee
This is the dirtiest, most disgusting Joanns I have ever visited. From the simplest things, like sweeping and mopping, to the most expensive fabrics in the store laying on filthy floors. I will never shop here again.
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January 2024 by KA Brewer
No customers were at the fabric desk. I needed to ask about a price on a bolt and a single male was standing there with a phone to his ear not speaking. I waited about a minute for acknowledgment which I did not receive. And I asked him if he worked at the store and he said "unfortunately I do". He told me he would be with me in a moment. I waited 3 to 4 minutes. He stood there not speaking and held the phone up to his ear not talking and all I wanted to know was the correct price on a bolt of fabric. I finally threw the bolt up on a box and walked out of the store. This store is worse than the store on 410.
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December 2023 by Sharon B.
I ordered a Christmas wreath online on Thanksgiving day, 2023. Two weeks later I sent in an inquiry and received the reply. ."we are very busy and cannot respond to inquiries." On December 16th I received an e-mail offering me 20% off my order if I would accept a late order. I accepted. On December 21st, I received an email stating that the item was no longer available, but "not to worry, your credit account has not been charged." It's a little late late, 4 days before Christmas to shop for a door wreath. Lesson learned. I'm done with JoAnn's. No customer service.
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December 2023 by Wendy Roche
Jo Ann Store is the number 1 in my list I love it
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November 2023 by Catherine Hicks
I had issues in the store but WILL shop with Joann still because the customer service line makes up for it.1. The male manager is not helpful to his employees and would not help a young lady trying to handle my return. He gave subpar guidance and walked away2. If you pay online using PayPal they will ONLY give you store credit, which is stupid3. When they do give you store credit, be careful because they use cards that already have the pin wiped off, and guess what? Some stranger got to use my store credit. $143 gone, or so I thought. THEN I called Joann customer service, and they were the friendliest people and were able to help me with my order and redeem my gift card.
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October 2023 by Angelica Garcia
Normally they are very nice and friendly, but today (10/7/23 @ noon) I was checked out by the most bitter unfriendly acting man. I've never seen him before so I asked him if he was having a good day. He looked like he hated his job and I said "I know your short on people and need a manager," since that's what the employees told me yesterday. His response: I AM a manager. Fool, then act like one with the customers.
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September 2023 by R G
Friendly and helpful, but I want to share their hours that I saw posted today (8/31/23)
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August 2023 by James Seal
Good selection, but SUPER slow check out. Literally in line now. Still waiting. More than one cashier would be nice. Are they trained to have long talks with every customer?
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August 2023 by Kat T
Nice selection of fabrics and other crafts. 3 stars because it was rather untidy and the prices for a lot of the items were SO expensive.
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August 2023 by Laura Bennett
Store is more open than in the past but the shelves are disorderly from customers just dumping things randomly. The store is also way too hot on the mornings. To get coupons you have to download their app but then they pester you at least once a day.
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July 2023 by Mrs Mama K
This store is always very well maintained and stocked well. They made changes to the layout, but nothing too dramatic.
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May 2023 by Mary
I went for yarn. They had an okay selection. The colors were all a bit drab.
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March 2023 by Ladie Perez
I stopped by to look for a cushion to make car rides more comfortable for my dog and they did not disappoint. They also have some of the cutest fleece patterns. I know my dog certainly appreciates it.
