Lone Star Carpet Care and Restoration offers carpet cleaning and restoration services but has received mixed reviews regarding their customer service and the effectiveness of their cleaning. Scheduling appointments is reported to be quick and efficient. However, some customers have noted issues with the results of the carpet cleaning itself. One reviewer mentioned that after a cleaning, their carpets felt less soft and fluffy than before, and the carpets became dirty quicker than expected. They also expressed frustration over a lack of response from the company after reaching out with concerns, even after they had a positive experience during the initial scheduling. This reviewer did appreciate that the company eventually reached out to address their concerns but remained hesitant about using the service again. Another customer had a good experience with scheduling and carpet patching but was disappointed with the carpet cleaning results. They felt that the carpets looked the same after cleaning and were unhappy with the lack of communication regarding the scope of the cleaning. They also reported that their emails went unanswered, which added to their frustration over the service. A third reviewer shared a negative experience regarding missed appointments and unreturned phone calls, which they deemed unprofessional. However, they later noted that the owner personally reached out to resolve their issue, and the carpets were cleaned satisfactorily afterward. Overall, while Lone Star Carpet Care and Restoration shows potential in scheduling and addressing issues, customer experiences indicate inconsistency in service quality and follow-up communication.
