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April 2025 by eric williams
No sales associates to assist.
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April 2025 by Ben Price
My issue is the removal of the assisted checkout lanes, and only having self-checkout lanes. Why not let the customer decide? I'm sure there are folks who prefer the self-checkout as well as those who prefer an assisted checkout - At least open 1 assisted checkout lane. Other than that issue, the store is clean, they tend to have whatever I'm looking for (but typically in a package that contains more than I need), the aisle helper people are helpful (but difficult to find). Any response from management on keeping at least 1 assisted checkout lane open?
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April 2025 by Danielle Rodriguez
Was on hold for 35min each department would answer and say nothing then put me on hold again.this happened like 4 times while I was on hold.
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March 2025 by Chris Ivaska
Good luck getting any employees to help you with anything. Most of them are too busy standing around chatting with each other to notice customers need assistance.
Does anyone at Home Depot even care about customer service anymore? These big box stores are moving in the wrong direction. It’s frustrating and disappointing to see how far the in-store experience has fallen.
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March 2025 by Dave S
(Updates below)
!!!BUYER BEWARE!!!
I wish zero stars was an option! I purchased a Whirlpool washer and dryer from Lowe’s with an extended warranty. After just 2 years the washer had issues. The warranty service was difficult to reach (you have to jump through many hoops). If you lost the original receipt, you have no hope! The warranty service sends local repair folks out for service. These people are impossible to reach. After being without a working washer for months, I broke down and bought another one. I attempted to return the defective unit, and after almost an hour of back and forth, there was no resolution. The Lowe’s department manager (Albert) stated that Lowe’s covers appliances for only 48 HOURS! After that, you have to go through the warranty service. I can’t even get a refund for the warranty I purchased. I strongly recommend avoiding Lowe’s at all costs. Why would a company offer a warranty, and not honor it!
(Updates)
The phone number provided by "the owner", is for the automated Protection Plan. Going through the menu, I was directed to file a new claim online. After calling again and repeatedly pressing "0", the system gave up, and transferred me to customer service rep. However, the rep was once again unable to assist me. I was then transferred to the Lowe's customer service line (800-445-6937), where the agent said that because the purchase was made "in store", she was unable to provide me with any further information or assistance. I've now been on hold for over 45 minutes, waiting to talk to a manger/supervisor. All avenues for assistance have been exhausted.
(Update2)
After being on hold for over an hour, I was finally able to speak to a customer service manager (Demerly). He took down some information... and transferred me back to the Lowe's warranty department. Back at the warranty department, I spoke to "Terry", who after some back-and-forth, offered me a pro-rated refund on the purchased warranty plan only (not the defect appliance).
I guess my only option now, is to stand in front of the the store and warn potential customers of the misleading practices that Lowe's conducts. I hope folks will enjoy my billboard.
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March 2025 by Yolanda “Londa” Ferguson
I purchased a tub and drain on 02/25/2025, and our contractor picked them up. When it turned out we didn’t need the accompanying pipe, we went back to return it. Manager Krystal had the nerve to claim the pipe was “heavily used”—as if we somehow managed to wear it out in just a few hours! We had a printout confirming the purchase, so this excuse is nothing short of absurd. And when we called for clarification, we were treated to a parade of conflicting, nonsensical information. The whole experience reeks of incompetence and a baffling lack of common sense. If you value your time and sanity, avoid this chaotic operation at all costs.
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March 2025 by Jay Reyna
Poor service from management. Went into store to return a box of laminated flooring and was told to return to original store. Manager quoted “it will miss up our inventory”.
Website states… Returning merchandise
If you're not satisfied with a purchase, you can return it to any Lowe's store in the US within 90 days of the original purchase date. Most new, unused merchandise can be refunded or exchanged with proof of purchase.
Future purchases will be at Home Depot.
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March 2025 by Lisa Lopez
Four stars because thank GOD the employees helped me right away with what I needed. The store was clean and check out was quick .
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February 2025 by Jose Galindo
Easy to find products and self check is awesome
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February 2025 by Jimmy Salcedo
I am a Lowe's card hold member and I tried to return a Kolbalt Auger I purchased the day before that was not used and the store refused to return the product. They told me that the policy was changed last month and that they could not process the return. When I purchased the product there was nothing posted by the product about no returns nor was there anything on the purchase screen when I charged it to my card. The company needs to do a better job of notifying customers of any policy changes especially when it effects the customer. I am very disappointed that I could not return the product after being a card member for a long time. No loyalty
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January 2025 by Audrey Felton
Get customer service for returns, but when needed help for purchases I waited 15 minutes after requesting help 2x and no one ever came to assist.
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January 2025 by Brian Garrett
I wish that Lowes has more employees like Whitney (Front End Supervisor). She was kind, knowledgeable, and patient. Truly a professional in customer service. Thank you Whitney, you deserve a raise for sure!
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January 2025 by David Ernst
Very helpful
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December 2024 by Martin Ortiz
Aaliyah, at the return desk, made my visit the worst today. I brought in an item to return, which was left over from a project. I legitimately could not recall when I bought it, and I did not have my receipt. I had no luck finding the receipt in my tens of digital email receipts. When both of my bank cards didn't come up in the item's purchase history, I explained that I may have paid in cash, which is rare but probable, and she made me feel like a criminal. I felt so embarrassed by the way she was treating me for not having a clear memory of when I purchased or how I paid, as she grilled me over it. I'm a contractor, so I purchase tens of thousands of dollars at Lowe's each year. I don't have to return stolen items for money. I buy extras and return what I don't need.
In my opinion, she should have just offered a store merchandise card in the eight dollars value and moved on to the next customer.
Additionally, I was listening to how she spoke to a lady on the phone during this, and she was so condescending toward her as well. The lady was inquiring about her appliance delivery, and Aaliyah, in a terse and rude manner, told her she would transfer her to Delivery, not Appliances. As if to say to the customer that they are stupid for asking for appliances if its a delivery, and she knows better and is doing the customer a favor but making them feel obligated to her for knowing better than they.
I ended our interaction by wishing her a better day. Obviously, she wasn't having a good one. Hopefully, she didn't ruin anyone else's.
Do better, Aaliyah and Lowe's. You're better than that.
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December 2024 by Stetson Jetson
does anyone that work at this store know how to answer the phone? i guess it's hard to train people to pick up the phone when it rings? absolute disaster management. all management here should be fired and entire staff retrained.
