Lush Cosmetics La Cantera offers fresh, handmade, cruelty-free, and vegetarian bath, body, and hair products, with many packaging-free options. The shop has a good variety and a satisfying layout, particularly in how the bath bombs are organized. Customer experiences with staff vary significantly. Some associates provide an absolutely amazing and fantastic visit, offering a 100-star, personalized customer experience. They are helpful, kind, informative, super professional, and passionate, taking time to thoroughly educate customers, give great recommendations, provide customized samples, and treat shoppers like friends even when busy. This exceptional service makes customers plan return visits and parties. However, other experiences note that staff can be unbearably pushy, making shoppers feel constantly watched and interrupted. A separate issue noted was the presence of fruit flies around open testers. Despite mixed service impressions, the store remains a recommended one-stop shop for ethical and fabulous products.
I always shop at Lush Soap. The hair care products are always great and someone will work with you until you figure out what sent works for you.
March 2026
Great customer service! All the workers were super nice and helpful!
March 2026
Everyone was so sweet and welcoming, spoke with Ellie and another employee (I didn’t get her name :( ) and they were the most sweetest darlings ever! Haven’t had such good customer service in a while and this made me overjoyed! Give everyone raises lol! 💕
