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October 2023 by S B
Needs improvement
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August 2023 by Traci Lust
Yesterday my daughter and I went to this location hoping to find some jeans and tops. I love this brand and have always had great customer service but today we had several pieces we wanted to purchase but waited and waited for an employee to check us out and no one ever did. It was so bad that another customer asked us to check them out thinking we worked there. Just really odd and we ended up leaving and buying several things at another store. Really disappointed in this store.
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December 2022 by Brianna L.
I love shopping here because of its high quality products but every time I enter the store I'm taken aback. I receive the bare minimum in regards to customer service and get attitude for asking a question. The whole time I was there, the employees were laughing with friends who came into the store or were gossiping amongst each other. They were all smiles amongst themselves but the second i go up to them for help i get an actual frown and a murmur for a conversation. Save yourself some time and order online.
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December 2022 by Pam Harter
Can’t say enough about the positive customer service experience I had in the store during the heavy holiday shopping season. I had accidentally made an incomplete online sale. I went in the store and explained that I thought I have made the purchase last month. But goods net arrived. The sales associate quickly gathered the items and even offered a gift box, (rare these days). So easy and pleasant to deal with during this busy time.
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December 2022 by mke rom
Great clothes
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November 2022 by Zephyrine S.
I needed to update my jeans selection, and petites on reddit had recommended Madewell, not least because they offer free hemming services on their jeans. Andrea was so helpful and genuinely enthusiastic about getting the right fit for me -- I thought I was a 27 but she thought I was a 25, and she was spot on. She checked to see how I was doing in the fitting room the perfect amount of times even though they were busy, was always efficient about getting other sizes and styles for me, and gave me her opinion on how things looked on me/how the length looked. I left Madewell feeling like I made really good choices on the three jeans I bought, and I can't wait to see how the hemming goes! Andrea really knew her stuff and is totally manager material. Madewell is pricy but very very good quality, and I will be shopping there again.
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June 2022 by Anne G.
I am assigning a 2 because the product is beautiful and executed well. However the customer service is an epic fail. There was not 1 employee in the store that interacted with my group well or with any level on interest or kindness. Look customers in the eye, say hello, interact appropriately with guests at checkout, show some decorum. Seem interested in participating in your job. Good luck to this shop, I'm sure your sales would increase if your employees engaged.
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January 2022 by Taylor Allen
I love madewell… but this store makes me love the brand even more. If you need any help at all, ask for Madison. She is always working her butt off in the store. She’s gives amazing advice and doesn’t make you feel like you’re troubling her at all. It’s been two weeks since I went in the store and I still remember her name. She represents the brand beautifully.
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August 2021 by Judy B.
Great merchandise but very unfriendly staff. They always make me feel like I'm doing them a favor by shopping there. Could use some work on their customer service.
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July 2021 by Lindsey Adam's
Marcus.x boyfriend I thinks few301- 245- 22201
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October 2020 by Samantha Dorsey
I have always loved shopping at Madewell but I have been blown away by this location time after time. The young women that work there are always so kind and very knowledgeable about their inventory. The store is always clean and organized. You can tell they take pride in their customer service. I’ll definitely be coming back!
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January 2020 by Pat L.
I called and spoke to a manager to hold a jacket for me. After driving out there to pick it up it turned out it was not the correct jacket. The store is very clean the associates are very friendly but unfortunately I will have to order my check in online.
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August 2019 by Jennifer La
I’m so glad there is a Madewell in San Antonio. Coming from DFW, this is one of my go to stores. Quality items that last years!
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May 2019 by Ariana Grace
Sale section is always stocked well and everything is always neat and tidy here.
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April 2019 by Joe Blow
Jeans ripped well before they should've. Walmart branded jeans last longer... For the price, expect jeans to last years, not months. This is already the second time this has happened on lightly used jeans - not like going hiking. Better brands for half to one-fourth the price.
