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June 2024 by Jose Alvarez
DO NOT ORDER FROM THIS STORE ON FRIDAY OR SATURDAY BECAUSE YOUR PACKAGE WILL NOT ARRIVE ON TIME.
even tho my items were ordered on a business day , my order will not arrive on time because they did not process my order and I paid express shipping $30 extra for an order and my package won’t arrive on time.
And when I talked to customer support they told me to deal with it because it’s their schedule however they did not specify that their delivery won’t be on time due to them being closed on regular business days
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May 2024 by Gino Rodriguez
Never been to a place that does not serve and expects you to go up there and serve yourself also that does not have any servers and wants you to treat yourself but yet expect you to play top dollar
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April 2024 by Tim Hatch
They have overpriced themselves out of my range. I will now buy my music supplies in line.
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April 2024 by Maria Hernandez
I’ve had a bad experience both times I ordered with them. First time they sent the wrong color skirts. They corrected the situation but I still had to pay for shipping to return. The second time the color I selected on their website was not the color I received. After a few emails back and forth someone called me. She basically said she has no control over what the warehouse sends out. So to everyone who wants to order with them…DONT they might send you the wrong item and you are responsible for the fee to send them back. There are NO REFUNDS.
There was no attempt to amend the negative experience whatsoever. They don't care.
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I had a bad experience both times I ordered from them. The first time they sent skirts of the wrong color. They corrected the situation but I still had to pay the shipping for the return.
The second time the color I selected on their website was not the color I received. After a few emails, someone called me. He basically said they have no control over what the warehouse ships. So for everyone who wants to place an order with them... DON'T...they will send you the wrong item and you will be responsible for the fee to return it. THERE ARE NO REFUNDS.
There was no intention to modify the negative experience at all. Do not care!
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March 2024 by Thrisha Hamilton
friendly knowledgeable staff helped us find what we need quickly
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December 2023 by Rose Brown
We were on vacation in San Antonio and I completely forgot that Mariachi Connection is located there. As the mom of two young men that do some outstanding Folkloric dances I would have to order their charro outfits, boots, and anything else they would need on line or by phone. Since I was there, I got to go to their store and get what I needed and items for other dancers. I had a lady that helped me out with everything I needed (I wish I could remember her name so I could give her a shout-out but she did a fantastic job with helping us) and then some. I went on Black Friday and even saved a bunch of $$$ so that I could purchase a new carry on for everything that I got from there ?. I even grabbed a catalog because I know that a lot of my dance moms will be purchasing a lot of items for their dancers also. Some of them even have family in San Antonio and didn't even realize they were located there. Thank you Mariachi Connection for making my day and saving me from the hectic holiday stress of delivering packages to my house. You saved me some $$, bless you ??.
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October 2023 by Erick Munoz
I’m a customer for life. I’ve never been to the actual store but I’ve bought multiple suits, belts, botines, strings and just about anything I ever need through their online store. If something is not listed I don’t hesitate to call their customer service line because I know they are top notch and always expedite what is needed in a timely manner. Nothing but premium service from their customer service/sales team. Thank you.
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October 2023 by Danny Serna
Great selection of authentic mariachi gear and instruments.
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August 2023 by Deb Diaz-Almendarez
Love it. ❤️ Very polite & helpful staff.
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August 2023 by TONY PULIDO (TPSR13)
My daughter has been dancing since she's 5. She 15 now. This place always has what we need when we need it. It is well worth the drive from Austin. Would not recommend any place else for ballet folklorico needs
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July 2023 by Savannah Lugo
Worst customer service experience I’ve had. I had purchased 2 Folklorico shoes for my children and when getting fitted the sales associate who assisted me gave both my daughters 1/2 a size too small. When I asked if that’s how these shoes are supposed to fit she assured me yes that they’re supposed to be worn tighter. Being this is our first time being in folklorico I trusted she knew what she was doing when fitting my girls. After the first dance class my 5 year old daughter complained of toe pain at the tips of her feet. I went back to try and exchange for a larger size (her correct size that I told the associate and wasn’t given to us) and Olga who was rude and condescending told me I couldn’t exchange since they were danced in and no one was going to buy used shoes. Mind you these shoes weren’t “danced in” they were tried on for about 30mins during her first practice until she immediately started to complain of pain and are still in excellent new condition. When I explained how I wasn’t aware how they were supposed to fit and trusted the sales associate to fit and size them, Olga said they ask the customer how they fit and the customer told her they were fine. The “customer” being my daughter who is 5! She is a child! Not only is Olga delusional but she ought to be ashamed of herself to put the blame on my 5 year old daughter! It’s unfortunate that I couldn’t even get another pair at a discount. These shoes aren’t cheap. This store just wants to nickel and dime you and doesn’t truly care about their customers. Even their Employees have written negative reviews about how this family runs their scamming business on indeed and yelp! Also make sure you check your shoes through and through before leaving the store! Olga tried to blame the tiny scratches on the top of one shoe being the reason I couldn’t exchange when in reality that is how I purchased them as I was desperate and in a hurry. They will sell you “used” looking shoes at NEW and retail prices! If Olga had been more understanding and professional about the situation this interaction wouldn’t have been so bad. It was her rudeness, her tone and overall unwillingness to hear me out. I will never do business with people who do not want to help solve their customers issues. Bellow are photos of the “danced in, discolored, and used shoes no one will want to buy” as Olga had called them.
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July 2023 by Savannah L.
Worst customer service experience I've had. I had purchased 2 Folklorico shoes for my children and when getting fitted the sales associate who assisted me gave both my daughters 1/2 a size too small. When I asked if that's how these shoes are supposed to fit she assured me yes that they're supposed to be worn tighter. Being this is our first time being in folklorico I trusted she knew what she was doing when fitting my girls. After the first dance class my 5 year old daughter complained of toe pain at the tips of her feet. I went back to try and exchange for a larger size (her correct size that I told the associate and wasn't given to us) and Olga who was rude and condescending told me I couldn't exchange since they were danced in and no one was going to buy used shoes. Mind you these shoes were "danced in" for about 30mins and were still in excellent condition. When I explained how I wasn't aware how they were supposed to fit and trusted the sales associate she said they ask the customer how they fit and the customer told her they were fine. The "customer" being my daughter who is 5! She is a child! It's unfortunate that I couldn't even get another pair at a discount. These shoes aren't cheap. This store just wants to nickel and dime you and doesn't truly care about their customers. Make sure you check your shoes through and through before leaving the store! Olga tried to blame the tiny scratches on the top of one shoe being the reason I couldn't exchange when in reality that is how I purchased them as I was desperate and in a hurry. They will sell you "used" looking shoes.
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June 2023 by Rob Rr
They would meet all your Mariachi and Folklorico needs. Personnel just needs to be more friendly and make you feel welcomed. I mean Mariachi and Folklorico are happy, festive arts, Smile!!!
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June 2023 by dennis gamez
Great experience, such helpful and friendly service. Anyone looking for or needing mariachi or folkloric costumes, you NEED to come here!!
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June 2023 by recompo
They have everything you need for Mariachi and Ballet Folklorico. Great service!
