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January 2024 by Lje Overnosa
Eugene, the sales representative, was great. Showing us (letting us try beds out) and explaining cost Benifits’s. He discussed our sleep history and pain location when we slept. He is so knowledgeable and a joy to work with. It was a learning experience. We bought the best bed for us.
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January 2024 by Colby Taylor
Matthew was a great help. He showed us every option and let us make our own decisions. A great guy to work with.
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January 2024 by Jackson Spencer
I have been mattress shopping online for the past 6 months and had tried out 4 mattresses from those companies before coming to this location. We worked with Eugene, who brought years of expertise to our search. We tried out at least 8 mattresses in the store and were given many insights into how we could improve our sleep and what we should look out for in our preferred mattress. We felt comfortable laying on each bed and were able to try each one with enough time to comfortably relax and decide. After about 2 hours we settled on our favorite. Eugene was present from start to finish and created a comfortable and knowledge filled experience. He was also considerate of our price range. We left feeling very confident about our choice and would recommend mattress firm to anyone who has questions about what their next mattress should be. Thank you!
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December 2023 by Michelle Moreno
I worked with an amazing Assistant by the name of Matthew at the Leon Valley location. He was very kind and helpful, even though I walked in last minute. He was so polite and extremely knowledgeable, that I lost track of time and he just kept teaching me so much. He made me feel like if time wasn’t important, but my sleep comfort what was most important (good thing was that he was so effective that I didn’t stay very long after closing). I want to thank him for being the best employee I’ve ever worked with in my over 20 years of buying from Mattress Firm (even better than any manager I’ve personally worked with). I ended up spending more money than expected, but that was the best decision I could have made after learning so much about all the different features and technology that each different mattress has to offer. Thank you Matthew for taking the time to be so patient and kind while trying to find the perfect mattress, which I successfully did.
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December 2023 by Panini
Came here with my mom and got help from Eugene! He was extremely nice and helpful and even gave me a ton of very insightful information on sleep! Was really open to our requests and wasn't pushy at all and even demonstrated the mattresses and bed frame. Highly recommend coming here to anyone who is new to buying mattresses, you will not regret it! Thank you, Eugene, for all your help!
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December 2023 by Jessica Cantu
Was helped right away at NW loop 410 location. Josh did an awesome job listening to my issues and needs. He was clear with his explanations and wasted no time showing me exactly what I was looking for. Wonderful Customer Service! Thank you Josh!
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November 2023 by Elly Smith
Mathew at Mattress Firm was excellent! ?He provided personalized service and went above and beyond to answer all our questions and help us pair the right mattress and base. It was a no-pressure situation. I highly recommend making your purchases from this location!
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November 2023 by Al Go
They are very nice and helpful, we were able to get a good mattress for a low price and they had a sale where the adjustable base was included. This made our total price cheaper than Sam's club. Yay! Thank you Mattress Firm! ??
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November 2023 by Arnella martinez
Sweet young man helped us out. I wish I could remember his name. He was so patient with us as my mom was so tired that day and was so indecisive about which mattress she wanted. He never got flustered and took his time to be compassionate and informative and professional. Delivery was great, service was great!
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November 2023 by Benny Clements
Eugene made my visit so easy, he change my mattress size; when changed my mind. He took time to show me about the adjustable base. Made the visit enjoyable. Thanks Eugene!
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November 2023 by Andrew
My wife and I went in there having a decent idea of what we were looking for but Niko took his time with us and helped us explore all the options. He listened to our needs and what we were looking for and found the perfect mattress and frame for us! Will definitely be sending everyone to this store.
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November 2023 by Paul Austin
The sales rep, Josh, greeted me at the door. He was very friendly and professional. I came in looking for a specific mattress I found online. When they did not have it in stock, Josh took the time to go over several different options and showed me some similar mattresses around the floor. He asked several questions and took my input to make recommendations. Purchase and delivery scheduling was easy. I am very satisfied with my experience in this establishment. And thanks to Josh for the sales experience and assistance he provided in purchasing my items today.
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November 2023 by Laura Enriquez
Eugene was very informative and helpful with our purchase he went above and beyond to explain the health benefits about getting a mattress that will help us long term and honestly I was just going to go in and out with just getting the most basic one. I appreciate how much information we got from just trying to purchase one for our kids. Will be back for sure for us!
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November 2023 by Carol Dumont
I had a great experience at Mattress Firm today. Niko was my sales associate and he was very knowledgeable of all the different types of mattresses. He simplified the terms for me and made it easier to pick the right mattress for me and my sleep patterns!!
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November 2023 by Peter Slusarski
Outstanding customer service from Niko. A very cordial professional salesman. He explain all of our options and in the end gave us a very good deal on a mattress that we wanted at a very fair price and a delivery day that suited our needs. An overall very pleasant experience. I wish all sales people wefe as good as Niko. Again, outstanding! Peter W. Slusarski.
