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February 2024 by Evangelino Gonzalez
Don’t fall for the free phone case scam they charge u & say they waved activation fee but metro doesn’t have activation fees & u can’t pay taxes on a free phone if u switch and qualify for one it should b like 75 $ to switch if it’s more then that they are charging u case it is not for free it’s a scam they use & don’t let them add insurance & all that stuff u don’t have to get it when y switch they get paid off it
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January 2024 by Ricardo Ayala
Fast in and out customer service.
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September 2023 by coco 2525
Great customer service, bilingual, never waited more than ten minutes even when it's packed. Keep up the good work ??
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August 2023 by Eternity Man2000
Went to apply for free phone, the service worker there program my phone so fast that now it's locked and I can't even make phone call or shut the phone off without having a pin number that I never received from the sales clerk! Now after this I believe that I was scammed out of my identity that which now is stolen by the personnel working this location. Please be advised of this location!. I asked that she walk me through the process that she was performing on my phone that I cannot get into without a pin number that I don't know.
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August 2023 by Sabrina C.
I will say my husband and I went to this store location on 2 separate occasions and the employee that was there on both occasions was Cam. The first day we went she was sitting in a corner on her phone while we waited at the counter for at least 10-15 minutes before she acknowledged us. We told her his phone screen was completely black and he could not see anything. I informed her he has had his phone for less than a year and her response was you'll have to file a claim. Fine she gave me the info I needed to file my claim. Next day we return back to the store because his new phone came in and needed a sim card. Again she is on her phone and is clearly upset because we arrived. I explained to her we needed his phone connected and her immediate response is you need to call customer service. I explain why she can't connect it there in the store. She explains that she cannot connect in store. I told her every other store can Why can't this store? She tells me that I am yelling at her and threatens to call the police on me while I have my husband and my 2 children with me. I would love for upper management to reach out to me I have a video of her refusing to assist us. Needless to say we went to another location where the employee was awesome and connected his phone within 5 minutes and also informed me had Cam done her job and looked at my account his old phone had warranty and I did not have to file a claim and pay money out of pocket. I will never go back to the Culebra location again. I understand why it is always empty with her as an employee there.
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July 2023 by Prophet CHARITY
Went to apply for free phone, the service worker there program my phone so fast that now it's locked and I can't even make phone call or shut the phone off without having a pin number that I never received from the sales clerk! Now after this I believe that I was scammed out of my identity that which now is stolen by the personnel working this location. Please be advised of this location!. I asked that she walk me through the process that she was performing on my phone that I cannot get into without a pin number that I don't know.
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July 2023 by W. Welcome Brothers
Three cheers for Cam at this location! She is one of the great ones offering expert phone knowledge and an honest want to assist us customers in making smart purchases. Thank you for hiring her, Metro PCS.
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May 2023 by Trina Grant
They have great customer service if you have time to walk in the store but if you are trying to talk to somebody they never answer the phone.
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August 2022 by Capitan Marvelous
They are the best hands down ! SID and young lady are so friendly
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August 2022 by Alejandro Salinas
Staff was very courteous and promptly answered questions
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July 2022 by Lynette A.
T-Mobile full of crap! They had a promotion on IPhones 12 buy 1 get one free! I pay for the IPhone 12 Pro Max so the other IPhone would be free. Right? Wrong! Now they are trying to say that the promotion was buy the Pro Max for $1200 and the other phone was $739. And After 19 months of paying I still owe them $118. I'm like WTF because why do I owe you all anything, the 2nd phone which is supposed to free, it shouldn't matter how much it cost? Now they want me to call the store in Beachwood, Ohio, to ask them what was the promotion. I talked to them of course it not what I was told but they don't have my signature on that contract. They are just like AT&T. If they offer you something free it's not! As soon as this contract is over that can kiss my Carmel a*** Please do not shop at the T-Mobile on Chagrin in Beachwood or the one in University with a salesman named Jamal. Big a** liars! These phone and cable companies are the most greedily. Like it was going to bankrupt their a** if they wiped out that bogus a** charge. I will be looking for another phone company and will put it up on here as a update! So be safe and beware of the flim flam of these so called promotions with hidden charges!
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May 2022 by Mari A.
Finally, a store that offers Outstanding customer service! I went to the Metro on HWY 90 on a Friday evening, 15min from closing time and was told they could not help me because it was closing time. The employees here were friendly and attentive. I recommend this location!
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May 2022 by Norma Silva
Awesome customer service. Sid was very helpful. I would recommend this place to everyone.
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February 2022 by Margaret Saniora
Very friendly great customer service. Always willing to get me the best deal.
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.