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November 2023 by Sherri Hobbs
Bad customer service
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October 2023 by nina hodges
Ozzy.Courteous, diplomatic, professional, and respectful. For being such a young man, he has my respect as well.
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October 2023 by Celia Hernandez
The worst expirience I've ever had . Tyler the sales person that was going to help us was horrible first I explained to him to be a little patient with me cause I'have an anxiety disorder . He said no worry's I got your back . He said I'm gonna give you and your husband a free phone I So was exited and told him thank you I told him what plan we wanted he said I got you . He kept saying Don't worry I go you. . Well he comes out with it is mandatory to put ins. On your phone and those plastic things that go on the back of the phone I was like wait what he said dont worry I got you . He never let me see what he was doing on the phone I started getting anxiety and he noticed it and told me just calm down I got you. By this time I just wanted out of the store so everything he promised was a lie. When my husband and I got home he called my phone and it wouldn't ring so he called the original# of the phone it wouldn't work and I told Tyler we NEED to be in contact with each other he said why I said cause I use my phone for mostly medical reasons he said like what . At that point my anxiety was at like A 12. . I said cause my body creates blood clots and I almost had to have my leg amputated twice at this point I'm almost in tears cause people were listening to me. So the next day I call and told him my husband can't get through to my phone and he said are you getting a call right now I said yes he said so it's working . I said my husband's phone isn't coming through not yours he was being very rude . Then he said well I did my part and hung up in me .
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September 2023 by Google user
Ashley is your go to! She was so friendly \\u0026 helpful! She even tries to help you save as much as you can with different offers they provide. Got to leave with 2 new phones \\u0026 a tablet for a great and reasonable price. Thank you Ashley!
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September 2023 by Clarissa Guajardo
Ashley is your go to! She was so friendly & helpful! She even tries to help you save as much as you can with different offers they provide. Got to leave with 2 new phones & a tablet for a great and reasonable price. Thank you Ashley!
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July 2023 by Natt Mdz
Nice service!They help and actually they speak Spanish ??
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February 2023 by Iris Ybarra
Ozzy was very helpful and answered all the questions I had. Went in to have my broken phone fixed or replaced and he let me and my husband know we were good for an upgrade.
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January 2023 by Ace Camacho
You got to go see my boy Ozzy ,great deals ,he won't put things on your plan without your promisson.Hes down to earth and works great let him know Abraham referred you and he'll look out for you on a great device and case with it ty God Bless
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January 2023 by Vanessa Reyes
Ashley is awesome she really helped my mom out with starting up a family plan at a reasonable price. We will definitely start coming to this metro for all of our cell phone needs.
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July 2022 by Lynette A.
T-Mobile full of crap! They had a promotion on IPhones 12 buy 1 get one free! I pay for the IPhone 12 Pro Max so the other IPhone would be free. Right? Wrong! Now they are trying to say that the promotion was buy the Pro Max for $1200 and the other phone was $739. And After 19 months of paying I still owe them $118. I'm like WTF because why do I owe you all anything, the 2nd phone which is supposed to free, it shouldn't matter how much it cost? Now they want me to call the store in Beachwood, Ohio, to ask them what was the promotion. I talked to them of course it not what I was told but they don't have my signature on that contract. They are just like AT&T. If they offer you something free it's not! As soon as this contract is over that can kiss my Carmel a*** Please do not shop at the T-Mobile on Chagrin in Beachwood or the one in University with a salesman named Jamal. Big a** liars! These phone and cable companies are the most greedily. Like it was going to bankrupt their a** if they wiped out that bogus a** charge. I will be looking for another phone company and will put it up on here as a update! So be safe and beware of the flim flam of these so called promotions with hidden charges!
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May 2022 by Mari A.
Finally, a store that offers Outstanding customer service! I went to the Metro on HWY 90 on a Friday evening, 15min from closing time and was told they could not help me because it was closing time. The employees here were friendly and attentive. I recommend this location!
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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October 2021 by Julie Rios
Neyva is an awesome rep. She has helped me on a few occasions replacing phones and other issues I have had. She is always very professional and a pleasure to work with. Thank you Neyva
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September 2021 by Romo pop
Great Store and the young lady Neyva was amazing she got me a new phone with my same number at an affordable price with a case and temp! Truly appreciate it!
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May 2021 by Richard Hernandez
Roxanne was very helpful and made my buy so much easier , will definitely be back to see her
