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February 2024 by Tracy Macias
good service BUT damn they NEVER EVER answer the phone!! EVER don’t ever try and call to get help they won’t help youthey never pick up even after calling 5 times they never pick up ridiculous
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January 2024 by Evelin Arteaga
Awful experience. My husband tried to activate a phone, no internet, just a line for calling and texting, and the staff with horrible treatment said it couldn't just be activated without even trying. It’s okay if it cannot be activated but the treatment by the staff was very bad. We do it in Walmart for 30 and no problem everybody was so nice.
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September 2023 by Lily Santoya
Couldn’t even walk in without coughing. I have asthma and an employee was smoking right outside the shop door then puts his cigarette above the door. Smells so terrible. Really makes the store look trashy.
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June 2023 by Sierra M
I stopped in for a question about switching to metro and received horrible customer service by someone who clearly was very unhappy to help me. She ran through the process in under 30 seconds and was in a rush to have me off her hands. I’ll visit another store for a better understanding.
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December 2021 by Montserrat Flores
The Customer Service Guy's are So Rude! I ask Questions and Thry said if You don't like it Go to another Company! Dont Go to the Store pessimism Service.
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March 2021 by Erin M
While the associate went to another store to pick up a phone that I wanted that they did not have in stock, which was above and beyond. He also charged me $35.00 for an screen protector I didn't ask for, didn't want & wasn't even for my phone. Then refuses to give money back saying they can't return accessories, even though the receipt says devices & accessories can be returned within 14 days. I can't return what was never given to me in the first place. I didn't want it & couldn't even use what you charged me for. I'm calling my bank to file fraud charges on this. Don't bother going here unless you want to be charged for stuff you never received.
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November 2020 by Carrie Zech
Top service as always. Peter does a wonderful job. Very helpful. Will only go to Peter for anything about my phones
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April 2020 by Fernando Alvarado
I went by to swap lines and Grace the employee there lied straight to my face about needing a new sim card for my phone. Dont let them lie to you, your sim card can work on other phones just fine. When I confronted her she refused to give me my money back for the sim card. She claimed it's the owners policy to charge people more money than needed. Moral of the story this place will rob you per their policy. Save yourself some money and stay away from this location.
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May 2019 by J Hernandez
Anthony was great, went out of his way to help us out!
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March 2019 by Vanessa Ness
Thank you Anthony and Mike for always providing the best customer service! Very friendly, attentive and helpful. Keep up the great work! You are appreciated.
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March 2019 by Sierra Mike
Anthony, and Mike went above and beyond to help me out. Good customer service.!!
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December 2018 by Natalie Lomas
Best place to go if you want a great customer experience. Walked in not in the greatest mood, Ms Shandis energy was bomb! She not only made me laugh but she provided with all details on phones and accessories. I am one happy customer !
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December 2018 by Joseph Anderson
This store does not honor upgrades or promos. I was directed here from customer service to get my phone upgraded and they told me that I was eligible for an upgrade and they can see it but this store is a franchisee and owner doesn't allow them to discount the phones there.
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October 2018 by donnie coleman
I have visited this Metro store a few times since old owners stopped working there. I was a bit concerned as to how service would be But Ms Desirae is very polite, kind and Sweet. She greets and she has beautiful smile. She always helps me when I go to visit I will definitely be back to visit.
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October 2018 by Jacob Sanchez
Great customer service. Perfect place to buy phones and accessories. Desiree is one sweet rep. she is always nice and does everything to make sure i walk out the store happy.
