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December 2023 by Aaron Medina
Clerk was a good guy.
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November 2022 by Danny Barrientes
Best Metro PCS employee Shery works here nuff said. Provides amazing customer service. Has amazing patience. Goes above and beyond just to satisfy her guest. 11/10. Easily
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June 2022 by Enrique Lira
Best support technically I can possible get in the moment most needed, t.y. . . .
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April 2022 by mariela medina
Shery was great help ! Excellent service !
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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January 2022 by Ray Tris
Shery is by far, the best Metro store manager in the city. She offers assistance to anyone, no matter if you're an existing, new customer or even if you are with a competitor. Her knowledge of phones and Metros internal operations are unmatched and I'm positive any co-worker of hers can say the same. I will continue going to whichever store she manages for all of my family's phone needs.
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March 2021 by Manuel Antonio
Shery has been very helpful everytime we need any help with the phones.
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March 2021 by Bock Sid
Sherry Kassam is very customer service oriented and an asset to your company. She deserves a pay raise for sure.
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March 2021 by David Salinas
Outstanding service, helpful and very professional
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October 2020 by C.Acevedo *
There isn't a -0 star... Very rude lady!!!! In customer service business #1 rule don't tell the customer that it's fault!!! Be nice to people!!! And people don't ever change your mind on a phone, didn't even activate but got charged anyways for a return.... This place sucks!!!!
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March 2020 by Treasure S
There isn't a -0 star... Very rude lady!!!! In customer service business #1 rule don't tell the customer that it's fault!!! Be nice to people!!! And people don't ever change your mind on a phone, didn't even activate but got charged anyways for a return.... This place sucks!!!!
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May 2019 by Chip Mackin
Shery was more helpful and extremely professional I enjoyed my experience at this store.
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January 2019 by Rebecca G.
I will only go to this METROPCS store. Everybody there has been excellent in terms of making sure I only get what I need at my fixed budget. I can't remember everybody's name but I believe Arnold, Andres, and one woman whose name I can't remember, have been outstanding for their explanation and customer service skills.
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January 2019 by S B
I have been going to this location for years. The manager is always helpful and tries to get you good deals. I never go anywhere else.
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September 2018 by rick baladeras
Associate at the time was helpful and courteous
