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January 2025 by Santana Lathan
Zero stars if I could
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December 2024 by Queef Jackson
Alex took great care of me; so well that my mother who came in with me was also inspired to upgrade her prehistoric phone as well! The best part is? He didn't have to twist her arm or anything. She just saw how happy I was that he not only found what I needed but got me such a great deal and included a case and a screen protector. a little holiday present since it was Christmas time. This man takes care of his customers, and if that branch doesn't have what you are looking for, he actually called around to other branches to find what i was looking for.
We are such satisfied customers that we may not need to return for a while, but you know this will be the first place we go for our future phone needs!!
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July 2024 by Bryan Gunalda
Karen did a great job! Keep it up on the upsell! Found a great deal on discount!
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July 2024 by Mitch Mitchell
Best phone service !
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March 2023 by Natalie Michael
Marcello gave the absolute best customer service we've ever experienced at any Metro. Patient, friendly and personable. There aren't enough stars. Thank you Marcello for your service and thank you to Metro for employing such a stellar employee.
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March 2023 by Jennifer Patillo
We needed a replacement phone for one that was damaged and unreadable. After calling 611 we were told to go into a store in order to access the account which had been previously locked in error by a rep at a different location. When we got to THIS location, Jose was rude and extremely unhelpful. He refused to give us information we were already told by 611 HAD to be given to us from a store. Then he said to call 611.We don't appreciate the rude, nonexistent customer service and would suggest to anyone looking for anything Metro to find a different store.
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August 2022 by blanca nieves gonzalez avitia
Very bad, the Internet says that for 4 lines you pay 100 dollars and you go to the store and you get 120 for each line. It also says that if you change lines the cell phone is free and pure lies if you pay for the cell phone.
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August 2022 by Gonzalo Ulloa
Excellent service,
Thanks guys
I went with Ashley and Raymond very kindly assisted me.
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June 2022 by Brian Bruce
Accompanied two friends requiring new phones & improved plans.Being a long time patron of Metro by T-Mobile when it was MetroPCS, I went along.Thanks to Excellence of Staff: knowledge of products, services and basic use cases of my Mates; we were in and out, we're down the road with feel goods and all manner of pleasantries...ThanX Metro by T-mobile,Peace ✌️Brian Bruce
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February 2022 by Jesus Lopez
Outstanding customer services you guys are lucky to have Roxanne she was helpful and very nice she should deserve a raise but good service Roxanne thank you for helping me I would recommend this store and go with Roxanne!!!?
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February 2022 by Jeremy Brown
Ashley & Abby are the very best employees at this store location They are always willing to help their customers!! I recommend this location
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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January 2022 by Selena Garcia
Really good Customer service Was patient and Very understandable Would Really Recommend Her service and The store ❤️ Got a great deal and service with this employee thanks To Roxanne ! Definitely Giving a 5 star ?
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January 2022 by Jennifer Bushman
The best customer service ? all employees where very Professional
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January 2022 by Heisam Chashtari
Good customer service thank you Roxnne for you service help full friendly and kind?
