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March 2024 by Bonnie Lambkin
Ahmad and wasif were very helpful during my visit they went above and beyond to help me with my phone issue that no one seemed to know, but these guys solved my issue in one visit. Will highly recommend this place.
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October 2023 by Giuseppe
The dude at the front desk was patient and helpful while I signed my dad up
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October 2023 by Castchez Castillo
Bad costumer service does never stop at this place
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August 2023 by Mathilda Bootier
Very helpful and proficient in helping me regain account access and less expensive phone to use while I decide the future of my preferred phone.
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May 2023 by Wallace Hill
Got excellent customer service today. Had a broken phone and I was in and out quickly with a new phone at a great price
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February 2023 by minnie adame
This place and the manager are the best. I'm so glad I was in the area. Usman, the manager was so kind and helped resolved my issue. He wouldn't take no for an answer from anyone ??☺️
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February 2023 by gary hall
The personal will charge you the most expensive plan they have and not give you the plan you want. This location has the worst customer service.
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December 2022 by Angela K “Ang” Johnson
Avoid this location. Incompetent to say the least. Only had 1 of the 2 phones I wanted and just when the guy had almost talked me into a different phone he spotted a second N10 (the one I wanted). Got everything done and paid for then after we got home my husband's phone (the one that was stuck on a shelf) wouldn't charge at all. He went straight back up there and was told it would be next day at 2:30 cause they had to get it from another store and the manager was busy at another store so couldn't go get the phone. Uuuuummm there were THREE people working so why couldn't one of them go?He went back the following day around 5pm giving them more than enough time only to be told it would be 7:30 cause the manager hadn't been able to get to the other store. The guy at the other location told them to just give him a N20 (the one they almost talked me into getting) and the guy at this location told him they were having issues with the N20. No dude you were not...simply put you couldn't be bothered to change all the info in the system cause the N10 that wouldn't charge was already activated. Pure laziness!Finally got the second phone around 8pm....over 24 hours later!! AND I BOUGHT BOTH PHONES! No offer of compensation whatsoever.Won't even discuss the padlock on the busted lock on door. Place is a joke.
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December 2022 by Carolyn Williams
After two days of dealing with customer service over the phone with no resolution to my issue (transfer port), I called this location (closet to me) and the gentleman on the other end (who I later learned his name was Usman) told me to come into the store. He was busy, but stopped to help me get a transfer port. I was a little apprehensive after leaving the store because I was not sure I got what I needed. Everything worked out perfectly. I had been with Metro since 2016 with no issues. I only just recently left to combine services and make one cheaper bill. I would definitely recommend this location for wireless service.
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December 2022 by Saira Soorty
I am new in San Antonio, and I had issue porting my number to metro from a different network . The store manager Mr Usman was really helpful and helped me in porting my number to metro. Awesome customer service. Really appreciate their help .
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December 2022 by sierra munoz
Definitely the best workers. Super helpful ?? ? My internet wasn't working, it took 1 min and the employee, I'm sorry I didn't get her name, but she knew exactly what was wrong . Fixed it and I was out .Thankyou.
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December 2022 by Reem Barakat
Usman saved my life today,he is very friendly&pro.my phone was completely dead,he helped me with good offers they have.upgraded my phone with really good price and got good discount too^_^ he is very fast and patient.
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December 2022 by King Cantero
My guy is a did a great job at helping me get my phone working again. I really appreciate the service and patience that he had with me . Usman is the best!
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December 2022 by F H
Usman, one of the representatives at metro and was very helpful. Very pleased with the service.
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November 2022 by Derek Allen
Usman was an excellent help, took time to assist me even though he could have directed me to customer service and had a busy store... Recommend getting your wireless and customer service from here.DA
