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November 2023 by Bonez N Gabby
Permanently closed
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October 2023 by Robert McVeigh
This location is permanently closed. I wasted an Uber trip here. You should remove this location from Google Maps.
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July 2023 by Afg Khan
There is no service just waste of time
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April 2023 by Tarlawn Tajbakhsh
This business is no longer at this location. The space is vacant as of 3-20-2023.I'm not sure where this business has moved to.
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February 2022 by Al K
Came here to switch providers and Carlos was awesome. He answered all my questions and was very nice and helpful.
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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November 2021 by Gregory Mancillas
Outstanding customer service!Very informative rep.Excellent knowledge of products.She needs a pay raise!
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November 2021 by Jesse Gill
Amazing customer service today by the store manager working today! Ask for the manager edwin for good service.
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April 2021 by Ilda Flores
the guy with glasses was very friendly and knew his stuff. thanks for getting me a phone i would enjoy
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February 2021 by Dane Shanoski
The rep was amazing I even dropped 20 dollars on the floor and he ran out to my car to return it! RARE AND CONMENDABLE
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February 2021 by Brenda Sindel
Amazing people and they are so clean and respectful. They let me use one of their chargers to charge my phone when it was about to die. They are awesome people
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December 2020 by Bar Jonah
Two employees parked in chairs playing on their phones not wearing their masks yet when I walk in she hollers at me to put on my mask. No welcome to metro, no how are you today nothing in the way of customer appreciation or service. Both employees were completely apathetic to my needs as a customer. They were clueless about phones and highly disinterested. Honestly, they would rather play on their screens than earn business for their employer. Completely unmotivated to provide considerate customer service. Take your business elsewhere.
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November 2020 by Alejandro Mora
Edwin has a lot of knowledge about the products he sells and has the best customer service I've had at any metropcs store. definitely recommend coming here.
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July 2020 by clarisa munoz
First of all, the agent said its too late and didnt want to sell. I asked are you refusing service. Hestitated to answer with well no but......will never go back to that place.
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June 2020 by Bianca Garcia
Came in due to being in the area my phone was not work at all thank you edwin foe helping me and fixing all of my issues. Will be most definitely returning to this store
