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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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May 2021 by Derek Moore
Tuesday May 18th. Wanted to use my emergency broadband benefits. Clerk had no idea what I was talking about. Program has been in the works for over 4 months. There is no excuse for such inompetence and ignorance.
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April 2021 by Sammy Gonzales
Great phone woman helped with all my questions and was patient. I will let my friends know to come here from now on
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April 2021 by Evangelina Nina Escobedo
I went in for assistance on my locked phone due to forgetting password, Been in this store foreva, knew metro would come to my rescue. U go in my regular sales customer rep was not avail. This Cnthia was, she was rude,talking to her bf on store phone playing with my phone at the same time. Says she couldn't open phone, sold me another phone no hilp with pin number or password, grab my new phone told her thanks for nothing,would report her, hopes she gets fired.
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November 2020 by Ines Visconti
Was greeted by the sales rep by the name of Cinthya.She let me know my options of switching my phone provider. I didn't have the account number of my provider and when I went to get my phone provider "Boots" they wouldn't give it to me. I went back to her and she guided me as to what I can do to get my account from my last phone provider. She was able to help me call the provider and get my account number. She also recommended a screen protector for my phone. She was kind enough to clean my phone and put the screen protector on my phone. Her customer service was above and beyond.
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April 2019 by Jesus Rodriguez
Mrs./Ms. Scarlett was Awesome she helped me with everything I need. I am going to loss of my child and my 2 phone from metro were giving me problems and i neede a new phone without losing amy information from my phones including funeral arrangements etc. And she got me into my new phone and everything I needed she is awesome and i will definitely be telling. My huge family and all my friends to go see her for their phone needs. She is Awesome.
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April 2019 by Martina Rivas
LeeAnn- Very professional and patience and helpful made me feel comfortable with my decision.
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April 2019 by Wallace Lee Jr Easley
Scarlett - same old story a good people person and thorough
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April 2019 by terry thomas
LeeAnn-great service
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April 2019 by Donald Flores
Scarlett always helps me with all my questions
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March 2019 by Richard Carrasco
LeeAnn-sale person attended all my needs
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January 2019 by Rebecca G.
I will only go to this METROPCS store. Everybody there has been excellent in terms of making sure I only get what I need at my fixed budget. I can't remember everybody's name but I believe Arnold, Andres, and one woman whose name I can't remember, have been outstanding for their explanation and customer service skills.
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June 2018 by rene infante
Great people nice service
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September 2017 by Fly Roxxy
Nice customer service
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August 2017 by Ramiz Nizar
Great store with amazing customer service and bundle deals. Must go there. BEST METRO PCS STORE
