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June 2025 by Meg G
There used to be a shorter lady that worked here, I don't remember her name ( I think Beatriz) but she had a bubbly personality and always helpful. Last time was a rude new lady and rolled her eyes when I interrupted her personal video chat, it gets worse from there between the condensing remarks and zero help. Had to go to a different store to get the help I needed
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June 2024 by Gg Bethea
Very bad customer service I prepaid service for two months and decided after to go on my fiancés line with AT&T to save money before I cancelled service I asked if I can get a refund (I paid cash) they told me yes to go ahead and switch over and call back I called back for two weeks straight trying to get refund and got the run around customer service said go back to the original Store which is the one on Austin Highway and they told me that they couldn’t do it after I drove 30 miles out They told me to go to the corporate location and I was directed to another location that I drove 30 miles out to and it wasn’t even the corporate location because when I called the store back, they told me they don’t have a corporate location in San Antonio this is very unprofessional and bad for Business and I called customer service back again. They were hanging up on me referring my call to different agents and higher ups and who are also rude. Just to tell me that I can’t get a refund because I canceled my service when I was originally told that I can get my refund refund it’s the principles of the quality of service with the business who is telling me that I can’t get refunded for money that is unaccounted for due to no service for months paid for I will definitely be going to the BBb and where ever else I have to go to file a law suit against metro pcs they didn’t try to rectify it at all and told me I should’ve never cancelled when I was clearly misinformed by their company associates
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January 2024 by Alma Angelica
Beatriz, you are an ?. I dropped my phone in water and had some precious pictures and video from my deceased father and sister. Beatriz did not stop at selling the best affordable phone, she helped me recover my Google, AOL.,... Outstanding!
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January 2024 by Georgina Medrano
Thank you so much to Beatriz for helping me out today. I was already having to consider not having a working phone for a while but she was able to get me situated within an hour. If I could give more stars I would. Give this lady a raise asap !
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December 2023 by Douglas Murillo
Hannah was such a great seller helped me out through the process of getting a new phone and line. Will definitely recommend buying on this establishment.
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November 2023 by Mz. CBreezy
I wish I could give more stars. But I'll give 5stars to a young lady named Beatriz. I am very pleased with your customer service and professionslism. I was a total wreck not knowing if I would have to perform a factory reset. I went in because my sim card had locked and unusable. She was able to unlock and make device usable with such ease. Thank you and greatly appreciated, have a nice day to you and Metro PCS team❤️
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August 2023 by Alejandra vega
Omg super super excellent the super attentive girl knows how to treat people I really recommend it very much excellent service and I love her charisma ?
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August 2021 by Kemestri G
Knowledgeable staff.
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July 2021 by Kemestri Smith
Knowledgeable staff.
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January 2021 by megan keller
Wonderful experience. Clean location and great customer service. After my son broke his phone I was worried about being able to afford replacing it. Barbara was amazing and worked out the best possible deal for me. I will definitely be returning to this location for any future needs I may have.
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August 2020 by Reginald Reed
Store is always clean, great customer service
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August 2020 by DJ DOUBLE R
Great Customer service , fast and friendly . Store knows their stuff
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April 2020 by Ocky Nohara
Very helpful; great store.Most helpful; very sociable.Great assistance; awesome quality.10/10 - (thanks for the service. ?️?️?️?
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March 2020 by esther martinez
I switched from Boost to Metro the whole transaction went smooth. Diana the rep at the store helped me port over my number, it was so easy, and she also helped me pick out an awesome case and a bluetooth speaker, all within my budget. I would recommend this store to anyone looking for a great phone at an affordable price. The customer service at this store is EXCELLENT.
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March 2020 by Zola St. James
Great location. Easy & Quick Services. Noe & Diana are excellent with their customer service & very informative when I have questions about my phone. ?
