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February 2024 by Felixx Rico
Clarissa is so helpful and patient when helping everyone who comes in! Definitely coming again!
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October 2023 by Felicia Aleman
Kristian was super helpful was on the phone with customer service for me for at least an hour until my issue was resolved, great service!
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February 2023 by Jessica Leon
Went to this Metro after getting lazy not so good service at the location on cupples and 90. Walked in and Edna was there to help us with our concerns and was very patient when explaining options and getting everything started was so smooth. Plus she can laugh and work. Way to go Edna!!
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February 2023 by Priscilla Flores
Edna was the most helpful sale rep . I've been to several metro locations and have always felt cheated disrespected and felt the employees didn't know what they're job description required but I was very satisfied and would refer anyone to this location to see her
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February 2023 by D L
Edna was the best so polite and understanding of our situation.she was very knowledgeable and helped us make the best decision we are definitely coming back to see her
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December 2022 by Rob G
Great store but the girl with all the piercings has poor customer service and it seems like she doesn't want to work cause when I needed help changing my payment date she told me I couldn't do it all I could do was a 72 hour extension but I easily went on the app and did it with no problem just have to go and pay in the store but everyone else is great in that store I just do not recommend asking for her help cause she will not do he best to help you
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December 2022 by Rider Ruben
Love the staff, Edna did helppes clear my phone , recomend 100
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September 2022 by christopher felix
i moved across town and i got a txt msg i could get a refund if i returned my wifi box since i wasnt using it so i went to return it and the guy said i couldnt return it and i needed to go back across town he wasnt doing anything just on his phone and couldnt help me bad customer service
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July 2022 by Arthur Moore
I'm not very pleased with Metro service right now. I had to get a new phone because thier texts couldn't figure out how to open the phone I had gotten back to factory settings. Then the text didn't offer to help me transfer my data from the broken phone. Now I'm trying to do this and metro system isn't making it very easy. I took it back to a metro store and nope nothing is backedup. That's nuts I've made sure all of my contacts were on both phone andSims. Still metro techs should be Sharpe enough to do this for me. Plus why can't I get metro to transfer my data straight to this phone instead of trying to go thru other devises. This is beyond disappointing
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July 2022 by Lynette A.
T-Mobile full of crap! They had a promotion on IPhones 12 buy 1 get one free! I pay for the IPhone 12 Pro Max so the other IPhone would be free. Right? Wrong! Now they are trying to say that the promotion was buy the Pro Max for $1200 and the other phone was $739. And After 19 months of paying I still owe them $118. I'm like WTF because why do I owe you all anything, the 2nd phone which is supposed to free, it shouldn't matter how much it cost? Now they want me to call the store in Beachwood, Ohio, to ask them what was the promotion. I talked to them of course it not what I was told but they don't have my signature on that contract. They are just like AT&T. If they offer you something free it's not! As soon as this contract is over that can kiss my Carmel a*** Please do not shop at the T-Mobile on Chagrin in Beachwood or the one in University with a salesman named Jamal. Big a** liars! These phone and cable companies are the most greedily. Like it was going to bankrupt their a** if they wiped out that bogus a** charge. I will be looking for another phone company and will put it up on here as a update! So be safe and beware of the flim flam of these so called promotions with hidden charges!
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May 2022 by Mari A.
Finally, a store that offers Outstanding customer service! I went to the Metro on HWY 90 on a Friday evening, 15min from closing time and was told they could not help me because it was closing time. The employees here were friendly and attentive. I recommend this location!
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April 2022 by Hector Cervantes
They guys there are very helpful for a flip flop phone guy. When my phone was reported stolen the guys that found out what happened and it was Metro's fault when I always had my phone there with me. the guys are very helpful.
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February 2022 by Rita Morales
Noel was great, he's always willing to help out and explain each detail! He will be one great manager one day!
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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January 2022 by Raquel Rodriguez
Adrian was awesome!! Needed services at the last minute and he made it happen!!
