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October 2022 by Patty M.
Sorry about two months overdue review. But ya know I now hold the other CVS stores accountable on why they are not like this one! I was astounded when I walked in and walked past the first two isles and I heard a voice out of nowhere say, "Hi, Welcome." I looked around and saw no one. I backtracked and saw a CVS employee shelving something. I asked if he said something. He said yes. I laughed and thought that was nice of him. (Usually does not happen at other stores, just saying). The pharamacist is a comic. He gives me two injections (shingles and pneumonia). He asked me, "which one do you want first. The one that hurts the most or the other one?" I thought he was kidding. That Shingles shot HURT!. I did not give him a hard time because he took the time to call the insurance to verify some information. Ok, now on my way out, I hear another CVS employee walking by say to me "have a nice day." as I was walking out of the store. Thank you for the courtesy greeting and just being down to earth. It gives me a feeling of what every neighborhood store should be like.
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September 2022 by Kassie B.
Love the customer service this where we fill our scripts and the pharmacists who's name I unfortunately, do not know... Goes beyond the "Extra Mile," to assure we get the absolute best price on our meds. I don't think I've ever had any pharmacy go to this extreme. And this... without even asking for any kind of discount. He is very kind and very patient!
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August 2022 by Phillip C.
Needed insulin syringes and was denied. Was told if I don't refill my insulin here I can't purchase. Thanks pharmacy let's hope I make it home.
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March 2022 by Barry F.
This is the worst pharmacy in San Antonio. They never have accurate records. Their appointment system is inaccurate (I have had to show email confirmation because their system had no record of actual vaccination appointments) the staff in the pharmacy are rude and have zero hussle.
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January 2022 by John V.
I took a covid test on Friday Dec 31 and still no results 4 days later. They said I would get results in 1-2 days but no results. Others went to another another CVS and got results in 1.5 days. Why? I always believed CVS is one of the better pharmacies but not this one.
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October 2021 by Christina R.
The pharmacy at this location is terrible. They are extremely unhelpful, unfriendly and are very slow to provide any type of service. I had an appointment for a booster and after 30 minutes, still waiting. Save yourself the trouble and don't use this pharmacy. I have transferred everything to H-E-B and this will be my last visit here.
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September 2020 by Dennisse C.
After being told wrong details and incorrect information, I was placed on a 25 minute hold. Then, I got to speak to a female pharmacist that was so rude and I could tell I was taking up her precious time with my inconvenient situation. I had to hang up with her because she was not helpful and I had spent my entire lunch break trying to get help but, instead, I was given attitude. Later, while in a conference call with CVS Corporate, she raised her voice at me, declaring that, in our initial conversation, when she informed me to call someone else for help, she wasn't able to tell me because I hung up on her. We should be joining together every day, show empathy, and realize that there is no room for petty, privileged people if we want to improve as a society.
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September 2020 by Jonathon S.
On hold to speak to Pharmacy for 30m per timer in my phone, gave up. Good thing it wasn't an emergency. Never had this experience at my old CVS. Terrible.
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September 2020 by Amanda B.
Dear Pharmacist with the tarantula eyelashes. It's actually okay to be nice to people. It's not going to hurt you.
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August 2020 by Erik P.
I went to this location, which is not my neighborhood location To get a flu shot since the one I normally go to, inside of target, has poor hours for people who are working during the week to be able to get a flu shot. I get there about two hours before they closed and went right back to the pharmacy to ask what I need to do. I saw the pharmacist and what I'm assuming with the technician and yet neither one of them acknowledged me for quite some time. They've got three separate lines at CVS. One is for a consultation, one is for picking up your prescription and another one is for dropping your prescription off. There was a sign that said to get your flu shots here at the consultation area so that's Where I was standing. On one of the social distance circles on the floor and I didn't see anyone else in line behind me nor did I see anyone else in line at the drop off window. I did see 78 people hovering around the pick up window but since the pharmacist and the technician has still not ask me how they could help me I figured it was best not to bother them since I knew that I was in the right spot already. Well after maybe 10 minutes, a woman who is with the group hovering around the consultation window came over to me and told me that she didn't want me to waste my time but that the pharmacist had said to them that all of the lines had been merged into just one at pick up and I should join them at the back of the line. It was clear that out of the 78 people that were in that line, five of them were a family and I knew that it wouldn't be too long before the pharmacist got to everyone in the line. Well after another 15 minutes of waiting in this line and not one of them has been helped yet I asked the person directly in front of me how long they had been waiting. She gave me this irritated look in rolled rice and said almost 40 minutes And that they were all waiting for flu shots.That's ridiculous. Flu shots are going To become a huge part of the American experience in the next couple of weeks. They were only two employees behind the counter. One technician who was at the drive-through window the entire time I was there which was almost 40 minutes myself, and the pharmacist who also never once said hello to any of us in line. Pharmacy staff at CVS need to have their expectations and priorities readjusted at some point because you're gonna end up with a large crowd of people trying to get flu shots but the pharmacy staff is going to be trying hard to work on prescriptions which they know are directly what affects their key performance metrics. Either that or add additional staff that can help get flu shots while the pharmacist fills prescriptions. As for me, I thought to myself that I would just come back in an hour but once I left I had no interest in getting back out and so they lost my business that night.