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February 2024 by Joe McAfee
Alexis was very thorough, Friendly, helpful and knowledgeable!!! Very satisfied so far!!!
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January 2024 by Alex Alvizo
Awesome experience for me.
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January 2024 by Emma O
Poor customer service, waited over 20 minutes and wasn't helped.
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November 2023 by Sylvia Saldana
Excellent customer service provided
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September 2023 by Robert Trevino
Customer service is not what it used to be. I am a disabled veteran and business owner. We've had a business account at this bank for over 4 years. We have not had any issue, never bounced a check, always depositing cash and from time to time get change for our customers when they need. Thats generally how a typical business account works. Most recently my employee was advised that if she was not on the account (she can't be a signer but they didn't offer any other solutions) then she would not be able to get change. I thought that odd, I contacted customer service, they advised there wasn't a change in policy so had them transfer to the local branch here at 151. I spoke to Agatha a member of management, who said there was a change but also, "we don't make the rules". Agatha advised that I should visit the branch to get change....we have multiple businesses so it would not be possible. Agatha advised that I would get a call from the branch manager by end of day today to discuss. I will wait for the call and am hopeful that common sense prevails, they know our business banks there. We only make deposits and need change from time to time. Giving a business change when the business has an account there should be a basic business option. I will update this review.updated ***************Received a call back as promised yesterday, thank you Erica branch manager and she advised on how to proceed with a complaint. I was looking through the app to do so and came upon this statement from CEO Mary McDuffie (didn't have enough space to provide entire statement).......... at the end of the statement she states,"As always, the bottom line is our service to you, our members. We're passionately committed to bringing the best experiences to you. In fact, many of our technology investments are focused on making it easier for our front-line staff—and you—to get the information and answers you need quickly. We know we’re not perfect—no one is—but you can be assured that we're constantly looking for ways to improve."I along with many small business owners would disagree. The poor experiences that have been bestowed on us was made policy at NavyFed last month. This statement contradicts what your policy has done. Truly a case of actions speak louder than words especially when you are not committed to bringing the best experiences, not making easier for your front line since they have to deal with complaints like this, and really not constantly looking for ways to improve. I am disappointed and hope positive changes will be made soon.I.
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September 2023 by Christine Maestas
Horrible experience. Saturday morning I received a call from fraud department about some charges in question. They were not mine so they cut off card. Let me know I can go to branch to retrieve a new card. I get there around 130pm. They are temporarily closed. Two females standing in there see me and others come up and start laughing. Now I am left with no access to money for the weekend because I have everything with Navy FCU.
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September 2023 by Michael Mills
Teller was patient and made sure she understood my request.
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July 2023 by Melba Garcia
Thank you Christopher at the 151 location for making the process so easy and stress free.
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July 2023 by EsmeraldaTrevino GeorgeTrevino (BunnyShoes)
It would be nicer if the drive thru opened at 730am. Thank you.
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May 2023 by Abigail Hernandez
My experience here has always been great, friendly smiles and great customer service.
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May 2023 by Randy Meador
I give them an A-. I have experienced a line. Up to an hour wait time to see a representative.
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May 2023 by Margo Barrientes
Needed access to online banking for my teen daughter’s account. Ismael did a phenomenal job helping us through the process and explaining many account benefits that we weren’t even aware of! We are so thankful for his outstanding customer service.
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May 2023 by Nicole Vargas
Literally thee best bank I have ever had.. I love that any issue I ever had was always resolved in a way to make me happy
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March 2023 by Bethany Barrios
Sometimes drive thru people are nice and sometimes totally rude.And why you have to ask for the canister and than explain what you want it for is ridiculous! They say it’s more efficient, but it’s not. I could’ve already had my deposit sent over without waiting for them to help the other lane, ask what I need it for and THEN send it over!! Dumbest think yet.
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March 2023 by Rosalinda Puente
How do you lose my $5k in cash? Then proceed to deposit it into someone else’s account!!TELLER ERROR, I dont have the name of the individual or I would put them on blast here.Giving me a credit that falls off at midnight until an investigation is done.The manager Erica did not apologize the day of the incident. Apologizing after the fact is useless, also letting me sit there for 4 1/2 hours without contact from the manager up until about the 4 hour mark, only to tell me they still need to research the incident.Next day I did get my money back with an apology from Erica.Unacceptable and very unhappy with navy federal.
