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December 2023 by Geo D.
Sold My Personal Information to Third Party Vendors.I used to rarely get SPAM on my phone. Now I get SPAMed about a half dozen time every day. I have a busy day and don't need the interruptions.I went to this dealership to buy a new car. I was offered a test drive. I was asked for my D/L, phone number, email address, etc. I thought I'd be safe sharing this info with them. I was wrong. Now I'm plagued with SPAM every day. For that reason I will not deal with them. Be careful if you do.
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November 2023 by Jonathan Bishop
From the moment we walked onto the lot to look at our vehicle that we'd found online, the process was extremely easy. We were allowed to take it home for a few hours to test drive it and then were able to put a down payment in order to remove it from inventory. Once we were able to finalize the paperwork less than a week later, we showed up, spent less than an hour finalizing the paperwork and drove off the lot. From sales to financing, the process was amazing and the easiest we've ever had buying a vehicle!
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November 2023 by Travis
I purchased a vehicle from North Park Lexus and what an amazing experience it was. I want to first point out that Jamie Whitworth, the sales consultant who helped me, was an absolute pleasure to work with. He is incredibly knowledgeable, attentive, and went above and beyond to ensure our buying experience was stellar, to which is was. He worked with us quickly and got everything completed for us asap so we could get on our way because we live nowhere close to San Antonio. He handled everything from start to finish in champion fashion. I couldn't recommend this dealership more and highly recommend working with Jamie! Run, don't walk to them!
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November 2023 by Ken Journey
Overall good experience. I conducted the research on the website, adding cars to my “garage”. There are options to “reserve car”, “schedule test drive”, or “continue deal online”. I selected “continue deal online” and proceeded to load all my wife and I’s SSN and other sensitive information. The salesperson informed me that I was only sent as a lead. I asked about all the info collected and the secureness of it. I was informed that info is secure. Bottom line, don’t bother with this option, as that information is not used. You have to do it all again anyway.Showing up to the dealership was great. Car was cleaned, ready, and in a special room. You are made to feel special…not just a cash box like most dealerships.Test drive, interactions, financing, technology expert, and final send of went smooth. The salesperson, Brittany (I recommend her) had a service manager come over for the send off.Overall great experience, as one would expect from a high end dealership!
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November 2023 by Mona Lowe
I purchased a new 2021 RX350 a couple of years ago. Braden Stanley was my sales consultant and he made this one of the easiest car buying experiences in my life, and I've purchased many vehicles. My daughter has purchased a few used Lexus vehicles from him, one being purchased just last week. I had to E-sign some documents, and he was very helpful and patient with me. I really appreciate all his help with the sales process and saving me a trip to San Antonio. My daughter lives in Austin and she could have easily purchased one there, but Braden worked hard to find her the perfect used Lexus. Lexus is easily one of the most reliable vehicles on the road so if you want one visit Braden in San Antonio. Beautiful facility also!
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November 2023 by Stephanie M.
Greg and Franco were amazing!!! They made the car buying process very direct and smooth. I can't thank both of them enough for the warm and friendly service my father and I received. Thank you for being so helpful and flexible.
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September 2023 by Elizabeth Garza
I recently purchased a 2023 Lexus RX350 and couldn't be any happier. Niki Sample was amazing to work with from her knowledge to her follow up. This is the second Lexus our family has purchased from Lexus and Niki because of Niki's excellent service. It made it a no brainer where we wanted to get our new vehicle from. Niki's assistant Cameron was also amazing. He went over all the outstanding features my car has to offer and made sure that I truly understood how to use my car. If you're looking for a vehicle I highly recommend North Park Lexus and Niki Sample.
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September 2023 by Crystal Ruiz
Ruben Rivas was amazing at helping me find the right Lexus for me! The customer service, customer concerns and requests were all met by him and the amazing business office team! I left in the Lexus that I wanted with a price point that fit my budget. I am so happy and proud to be apart of the Lexus Family!Thank you to all the staff at North Park Lexus.
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September 2023 by Libby G.
I recently purchased a 2023 Lexus RX350 and couldn't be any happier. Niki Sample was amazing to work with from her knowledge to her follow up. This is the second Lexus our family has purchased from Lexus and Niki because of Niki's excellent service. It made it a no brainer where we wanted to get our new vehicle from. Niki's assistant Cameron was also amazing. He went over all the outstanding features my car has to offer and made sure that I truly understood how to use my car. If you're looking for a vehicle I highly recommend North Park Lexus and Niki Sample.
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September 2023 by Mark Miller
Outstanding experience, second to none! On Thursday 8-31-2023, I found a car on the North Park Lexus website that I really liked. I put in an inquiry that night and was contacted early the next day. My salesperson, Brittany Schafer, was on top of the deal and delightful to work with. The price was great, actually below rated value per the 2 major USA vehicle pricing experts. Living 100 miles away from the dealership created a problem for me, plus, a busy Labor Day weekend was at hand.As I would typically never purchase a vehicle "sight unseen", I felt so comfortable with Brittany and her team that I actually did just that. The finance team made things easy on that end but there was still the problem of getting the car 100 miles north, no problem for this outfit! On the day after Labor Day, they had the car delivered to me personally by their delivery specialist, a retired USAF colonel.....no less! He was also a closing agent for the dealership........ professional, knowledgeable, and a true gentleman. Delivered right to my garage door, the vehicle was everything as advertised and more.I'm 100% satisfied and highly recommend North Park Lexus of San Antonio for any vehicle purchase you might be pondering. I'm 68 and have purchased many cars, trucks, and vans, for both personal & business needs, over many years. This was the best purchase experience that I've ever had.......bar none!Mark Miller
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August 2023 by Ritch 1911
Had an appointment for Recall Service work at 2:30pm on Thursday. Made the appointment that Monday. They scheduled it for Thursday so they could get the part ordered. No fault of there own, GPS link from the Google search of North Park Lexus took me to a different location. Needless to say, I was 20 minutes late. They didn't even notice because they took long to finally check us in and then we sat in the service drive for another 30 minutes before they asked us to move forward to the end of the service drive when they finally said our service tech was on lunch after over 45 minutes of waiting. Cars came and went while we sat there. Finally someone came to check us in, and offered us the loaner car while they serviced our car. Loaner car was an older 2021 model with maintenance light on and BSM engine light. Cruise Control was inoperable. And it was almost empty on gas. Overall a terrible experience from a Lexus Dealership. Lexus of the Dominion was Amazing even if it was briefly because the GPS took us there first by accident. Then North Park Lexus called me Friday afternoon saying the airbag was not in stock and they have to order it and it should be in by Wednesday. Now I'll probably be in the loaner until Thursday. Ok, rant off! I Expect better from Lexus
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August 2023 by Maureen Schiele
I purchased my second Lexus from Nicki Sample at North Park Lexus. First of all, the service and maintenance I received was outstanding. Nicki was truly the best salesperson I could have asked for, so I went back to her, specifically, for my second purchase. Again, the whole process was enjoyable and seamless. They all work very diligently to ensure their customers are happy and totally satisfied. Nicki goes above and beyond to not only make the transaction easy but continues afterward to be available for any and all questions. North Park treats its customers as valuable. I highly recommend North Park and Nicki Sample!
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July 2023 by G Diaz
Thank you Thomas Williams for making my car purchase a great experience. I had my doubts when I first walked into the dealership, but you went over the top to make sure I felt at home, thanks for listening to my expectations. You made the entire process seamless and put me as a customer a priority every time. You communicated well and were very professional throughout the entire time. Thank you for everything and hope to purchase another vehicle from you soon.
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July 2023 by Gilbert D.
Thank you Thomas Williams for every little detail you helped me with and for making my car buying experience the best I have had to deal with. I really appreciate your attention to detail and for getting the vehicle I purchased ready. I felt at home, there was no pressure to buy which made the entire process painless and easy. Thomas listened well, communicated even better and kept all of his promises. Thanks for the excellent customer service Thomas.
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July 2023 by Laisha Saavedra
My first car buying experience was flawless with the help of Cipriano Sierra. He respected our price range and features we were looking for without shoving another car in our face that didn’t fit our criteria. He understood us and made us feel comfortable. Everyone there made us feel welcome every time we walked in. Best experience a new buyer can ever ask for.
