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May 2025 by Tim Ball
Quick and easy - went to get my truck looked at after getting rear ended. Shaun was able to give me an accurate estimate of when the new bumper would come in, and scheduled an appointment for drop off. Bumper was replaced within 3 hours of dropping the truck off - didn't even need the rental car the insurance company had gotten for me. Shaun and his team did a great job with this one.
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October 2024 by Vincent Somoskey
The collision team at Northside Ford did a great job fixing my Mustang after it was hit on the highway by a distracted driver. There were one or two minor issues upon receiving my car that needed a second look, and they were more than happy to reassess and address any concerns. If you want to give your Ford the best collision care, I highly recommend the team at Northside Collision.
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July 2024 by Bonnie flower Ayala
Took awhile to get fixed ,,but worth it
Amazing experience, great people..
Love the atmosphere 👌
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March 2024 by Craig Schiebel
Chris is THE MAN!Greg is great when one follows protocol.Jeremy in collision is pretty good and trainable.Looking forward to meeting Jesse.
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January 2024 by Alejandro C.
Korbie is the only name you need to know when buying here, ask for Korbie C if you want the best in a buying experience
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November 2023 by Richelle C.
Avoid this place! I went in with a trade after finding the car I was interested in online. The sales guy pointed to the car, and told me to go check it out. (no key was given) When I went into the show room, he talked to me about numbers in the lobby , no privacy was given to me when talking about the value of my trade in. No effort was given to try and get me into the car I wanted. No respect was given to me, even tho I was respectful and well qualified. After leaving this Ford dealership, I read the reviews and was shocked to learn I wasn't the only customer to feel this way. The customer service I received here was the worst I've ever received.
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November 2023 by Lemuel S.
Went to buy a new King Ranch F-150 and had already picked out the one I wanted. They showed me the wrong truck, the sales person did not know what she was talking about and when I called later to find out why they showed me the wrong truck, the sales manager hung up on me after I caught him telling me the wrong information about the truck I was wanting.
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October 2023 by R2 G.
It's been a good while since I've been involved in a car accident and had a car repair [10+ years], but what stood out like most things since Covid is prices are up and service isn't what it used to be --- bare minimum effort, lackluster customer service. At a bare minimum, I'd expect a walk around inside a covered area away from the cold and rainy weather with the person assigned to you or someone from the shop with at least half-baked communications/customer skills or an interest in representing the establishment and telling you what they've done and maybe some tidbits where they went above and beyond, or why you might want to repeat business with them vs the less expensive shop across the street (Northside Collision Vs Northside Ford Collision).Before showing up, I called and confirmed my car was ready and let them know I was an hour away. I asked if I needed an appointment. They confirmed the car was ready and would let my service advisor know I was on my way. When I showed up at Northside Ford Collision to pick up my car, I told the lady at the front desk who I was, why I was there, and who the POC was who wrote up the estimate. She yelled to the nearby offices to Mike. Mike said he was "on a project" and asked if she could take the payment. After paying her, I asked if that was it. She said yes and gave me the car keys. Luckily the car wasn't too hard to find, it was cold and raining. What a different experience with Northside Ford Collision Repair and Enterprise Rental Car at the Northside Ford Dealership! I drove to the other end of the parking lot to Enterprise where I had left the rental car, and proceeded through the return process with them. What a difference! The young man was welcoming and asked if I was satisfied with the rental car and their service. He also asked if I wanted to accompany him on the walkthrough or preferred to wait inside with a hot courtesy beverage. Afterward, I was informed some fees would be returned to my credit card and encouraged to return should I ever need another rental or should I be in the market for a vehicle. When I got home, I received an offer to provide feedback regarding my experience. That's the type of review I like writing and one you can read about concerning my experience with Enterprise Rental Car next to the Northside Ford Dealership!Bottomline: My parting comment to Northside Ford Collision Management is to contact Noah at Enterprise and learn more about what customer service should be or to send their employees to a similar training program. There's more to earning business than slapping parts and paint on a car or giving/collecting rental car keys. It doesn't take an MBA to know that a big part of [repeat] business is customer relations.
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October 2023 by Casey C.
Avoid this place! Horrible customer service. Booked an appointment a month out for my transmission just to book another appointment?? No help here.
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October 2023 by Anna N.
Been working with Northside Ford for over 15 years because of their excellent customer service, building relationships with their clients, and always problem-solving! Ask for Gary or Christian at the service center.
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October 2023 by Chris M.
Where to start??1. 2021 I purchased my used 2020 F-150. That experience was a very dealership experience. Nothing special. Had to fight for a "fair" price vs. being offered that to begin with. So no unless your cash in hand try someone else. 2. My truck went to the body shop in 2022. Where it took much longer than needed. Now the issue was out of my advisors scope. They clearly didn't have a follow up for when an employee is not capable of coming to work. So it sat without notification for a month. All aside that is certainly in the past the work in the end seems fine. However just last month I get a nail in the tire the body shop replaced with a "new" tire only to find out the tire they installed and charged the insurance was 6 years old. Which means that no one could legally patch this tire. The realization that they knowingly put a 6 year old tire on my vehicle is a clear indication they do not have the capacity to serve customers safely. 3. Technical service bulletin- Light blue smoke at cold crank. My truck began experiencing this issue. So I took it back to try their service department. 3 weeks later I go to pick up the truck. They replaced the oil return tube for the turbo which is in the TSB and find when I drive off the mechanic left a critical tube off my turbo. Turned around and they provided a more educated mechanic to replace. They also replaced my catalytic converter. Only to notice a small exhaust leak at the joint where they installed the exhaust tubes to the header pipes. Am I taking it back? No. Why? I cannot be without my truck and they clearly lack quality and supervision. If you see #2 and #3 both should have been reviewed by the manager of the department the work should have been checked by the lead mechanic. Not pushed out. Northside Auto group will not be a choice for future vehicle purchases nor service. I will not endorse them or provide positive feedback. No one should receive this level of service from beginning to end. Ford Motor company will be advised of this dealers reputation to their name as well. Don't go here. There are way better options.
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October 2023 by Sam P.
This place has never been good but it's now exceptionally bad! My company car was towed in for a dead battery - two had a half weeks later they still had not even bothered to look at it while I was stuck in a rental for what is a simple fix! Every time I called I got some bored, bumbling service advisor tell me he did not know what was going on even though he was my 'assigned' advisor!Finally after a few calls from my company they finally got around to checking it and it was indeed just a battery! I got my car back and it was so filthy dirty it was near impossible to see out if it and Enterprise Rent A Car offered to run it though their car wash! It was also dirty inside and the tires were all suddenly remarkably under inflated.Only good thing is this is a work car and hopefully they switch it out soon so I don't have to bother with Ford again!
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October 2023 by Tasha S.
Warning: DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE! We did not have a good experience at all. Our truck has been in the shop for over a month. We received a text that our truck was ready to be picked up. Showed up at 9:30am, checked out and paid the bill by 9:55am. We waited for 30 minutes for them to bring us the truck. The porter finally came to let us know he is having a hard time finding the truck because the tech didn't write down the location. I will say the porter was very nice and helpful. As we continued to wait, the women sitting outside came and asked us what we were waiting for. We told her we have been waiting over 30 minutes for them to bring us the truck. She then told us no we have not been waiting there for 30 minutes. Since she did not believe the customer, we pulled out the receipt from when we just paid the bill showing it's been well over 30 minutes. She then asked us to be patient with the porter because he is the only one and "kind of old". The porter finally brought the truck and explained the battery was dead and they had to jump start it. Why would the battery be dead when that was not the issue it was brought in for? We then asked the service advisor and he explained the battery does that when it sits for a long time. When we asked why did they not disconnect the battery knowing it was going to sit there for over a month, he responded, oh yea the tech should have done that. But your battery will be fine. If not, I'm sure you have a warranty on it. So now I'm at home with a dead battery. These people do not care. Everyone we talked to had an excuse and wanted to just to leave. I would hope someone from management sees this and reaches out to us. DO NOT TAKE YOUR VEHICLE HERE!
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September 2023 by W B.
Thieves!!! We took our 2017 Expedition with 80k into the dealership for a standard factory recall. They said "it will take one day". After several days, we started calling them every day for a week, they kept saying we are waiting for a part. After a week more, we called and yelled at them. They called back that same day reported "the vehicle is ready". But wait we thought you were waiting for a part? But ok we took the vehicle home and thought all was well. 30 days later the vehicle started running rough. We had another shop check out the vehicle and they determined that BOTH catalytic converter's had gone bad. We have no real proof, but I believe something happened to them at the dealership. And they covered up theft of these catalytic converter's. Maybe they were stolen by a third-party, or maybe someone at the dealership. But we believe they were taken from the vehicle and replaced with faulty worn out parts. This dealership is not to be trusted. This cost us $4500.
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September 2023 by Chris Cunningham
Northside Ford Collision was excellent, their customer service and quality of work was very good. Brian helped me out with my new Raptor and was there every step of the way. Great job guys and thank you for the new paint job!
