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January 2024 by Ian Dekarske
Had a great experience with the whole team here. They were very fun and knowledgeable people. Made the whole process very simple and took great care of my vehicle in a timely manner!Would recommend to any and all!
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January 2024 by Ken Allen
Was told that they could not do an alignment on my car, when I have previously had them do an alignment and have paid for the service previously. I was told to take it to the Mercedes dealer cause they don’t have the tool to do it. I will be sure to never return due to the bad service I received from there and from Johnny! I am not satisfied with the service I received and will be sure to tell everyone to not go to any of the big o locations just because of the service I received here!
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January 2024 by MC S
Big O tires was able to detect the issue and fix alignment issues after taking to dealership (Honda/1604 W near Culebra) where I got/purchased the car and which Honda kept saying their alignment machine said “green” and nothing was wrong with the alignment. (It was leaning to the right)Big O tires explained what was needed as some thing I need to consider later but fixed the optimal alignment when I dropped my car off. They called me within the hour and it was done. With a coupon! Recommended.
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January 2024 by Anthony Rodriguez
My experience at Big O Tires was awesome! Rick was very courteous and helpful. He really made sure I was taken care of. I purchased some tires for my truck and ended up trading in my truck a week later. I made sure to have the new tires taken off before I traded in. Just the other day, I took my new truck in and had my new tires put on that truck. Rick took care of me and made sure I didn't wait too long. I recommend Big O Tires to anyone who needs new tires or small work done on their vehicles. The guys are knowledgeable and work fast!Added MTX Mud Claws to my 2023 Ford F-150
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December 2023 by Briane J.
I started coming here just because they're right by my apartment. I've had to come in to get my tires checked out, changed, patched (Thanks SA construction). They're so informative every time I come in and timely with their service. I'm never in a rush when I go there, so I just hang out and watch the TV in the back waiting room. The tires were cheaper than I was expecting and I know that I need others replaced and I will be stopping here soon to have those taken care of.
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December 2023 by Raul Gomez
Fast and friendly, well communicated information to the purchasing product your getting, pleased with results ,and satisfied pricing
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November 2023 by Robert Ford
Took my car in for two new tires, oil change, brake inspection, and wheel alignment after getting confirmation of appointment online. Very professional and timely throughout the entire process, which is greatly appreciated. I’ll be a returning customer, for sure.
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November 2023 by Fisher Man
Nice people, very quick service. A little trouble completing our finace transaction or finding our appointment that we made online. But overall pretty good..
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September 2023 by Matthew Dorsett
Timely service with a clean and comfortable facility while you wait. The staff provided regular updates and I had an oil change and mount, balanced and installed 4 new tires all within 1 hour! Welcoming from the time I walked in and great prices for quality work. I will be a lifetime customer!! Great job Big O Tires! Fantastic team supporting all of our automotive needs.
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September 2023 by Nicole Bertram
I wasn't thrilled by the end of my 3.5 hour stay. I've been here previously with my husband. A couple of our friends have gone here as well, so I figured why not. They also had the specific tires I wanted.The manager was very polite. The technician was also friendly. They broke a few of the studs off and I was told I'd have to pay for it, without a choice to go anywhere else, because, you can't drive your car without those. They also left some oily fingerprints on my car. The whole ordeal was just a bit ridiculous and it took significantly longer than expected.I also didn't get the military discount when they said they have one ??♀️
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September 2023 by Marlene De Pau
My appointment was at 11am for an oil change. At 12 noon I noticed that they were just pulling my car into the bay. I had another appointment at 1pm and told them so. They hustled to get my oil changed. I asked if they changed my air filter. One employee said yes and another said it didn't need replacing. Now I have to check my air filter to see if it did need replacing. Also, they left oily shoe prints on my carpeted floor mat. I guess they don't put down the paper protection mat when they're working on cars. Not sure I'll return. My 1st experience here was great.
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August 2023 by Deborah Schooley
Purchased a package special, Oil change, tire rotation and a fill for windshield fluid cleaner. I drove away feeling that the tire rotation did not happen and fluid fill…..definitely did not happen. During the transaction I asked if tire rotation was completed, the cashier commented that he didn’t see him do it (in other words, there was no way to be sure.). I felt as though the gentlemen ringing me up could have simply double checked with the technician who took care of my car. So, disappointed.
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July 2023 by Richard S. Rios
Excellent and efficient service at this particular location. I HAD BEEN GOING TO A STORE CLOSER TO MY HOME, BUT THINGS DID NOT WORK OUT. All upfront people AT THIS LOCATION have good customer service skills. Good that I located it. I believe the techs are very good at most stores.
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July 2023 by Chris Mikulenka
Just recently was my first time having my vehicle serviced at Big O Tires for an oil change. Immediately once I walked through the door I was greeted by Paul at the front desk and he provided excellent costumer service. The Mechanic's were great and had me back on the road. I would highly recommend.
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July 2023 by Izabella Salas
Staff is very nice and helpful. They’ve worked with me so well to help get my car/tires fixed after my car was in a crash. Very thankful. Great establishment.