-
November 2023 by Bryanna Roberson
Very honest & reliable company! I dropped my 2017 ford fusion off due to it continuously dying for the past 7 months!Ryan ( i believe that is his name) took good care, provided excellent customer service, as well as remaining very patient! Did not take long for them to fix my car!! 1000000/10 recommend!!! Thank you all so much.Services: Electrical repair
-
November 2023 by Lynda Tussay
They were very helpful and thorough. They worked above and beyond to get my job done.
-
October 2023 by Terry Williams
I went to have an alternator put in ,however was informed there was nothing wrong with it ,they performed a diagnostic and re calibrated my radar system there wasn't anything wrong besides the radar I was extremely pleased with the work and customers service I highly recommend this shop!
-
September 2023 by Linda D.
I brought in my car for a second opinion with O'Brien's Automotive. Did a test drive and explained the problem. After the test drive, they lifted car up and identified the problem immediately. It was the bolt joints and were pretty bad. They called me out to view them and also took pictures for my records. They worked on a quote and it was a reasonable one. They had my car out the following day. It is running so smooth and no more clanking. I just can't believe that my car is running so smooth. I just want to say, O'Brien's provided excellent customer service and made me feel at home. They are very reasonably priced. I am glad I got a second opinion with O'Brien's since the other automotive shop wanted to charge me dealership prices. I will bring my car back for future maintenances and repairs. Thank you all,
-
July 2023 by Dennis Sullivan
These guys are the best in SA. Good value better service!
-
June 2023 by Sylvia Lona
Possibly the worst shop in San Antonio. I took my car in for a simple oil leak. I had to take it back 4 times, because every time they said it was fixed by the next day the car was leaking oil faster than before. The final time I picked it up not only was it still leaking oil, but the transmission is acting up now. This is a very low miles car by the way. Way less than 100,000 miles. The mechanics here are bordering on completely incompetent. I have reported them to the BBB as well as Carshield.Services: General repairs & maintenance
-
June 2023 by Daniel Lona
If I could score a 0 stars I would. We took my son's car here for an engine oil leak repair. We wound up having to take it back 4 times, & they still didn't fix it correctly. We've called the owner with no response. We gave them plenty of time to do repairs correctly, and paid way too much out of pocket for the car to still be completely unusable. The final time we picked it up it not only still leaked oil, but it now has other engine problems. Avoid this place for major repairs at all costs. Nanette, the owner, replied to this review denying we even took it back more than twice. She's obviously not aware of what happens in her own shop.
-
May 2023 by Caroline Paquin
Did a great job on multiple occasions. Staff is super nice and they finished my car even earlier than expected for a reasonable price! Will be coming back here everytime I need something done.
-
May 2023 by Eliezer Ruiz
Very honest mechanics, excellent customer service, friendly staff. Highly recommended!!!
-
April 2023 by KT 2112
Julie did a great job at getting my brakes replaced in a timely manner. Adolph scheduled us when it was convenient. Great job, and staff is professional and knowledgeable. We'll return for auto service in the future for sure.Service: Brakes
-
March 2023 by Linda Flores
I called them several times to get a estimate on my catalytic converter for 2018 Hyundai accent and nobody could ever give me a price or even called me back that tells me I should just go somewhere else because they never returned a phone call
-
August 2022 by Erika Harmon
Great job fixing my car. Love the fact that they are willing to help and are also nice. This was my first time coming here and I was told it was a great place. Thank you for making my life easier lol. I would recommend this place.
-
August 2022 by Aida Ramos
Totally awesome work n yes they we all very friendly n knowledgeablealso very detailed about the work that it needed and was done would use ythem again , they definitely earned a new customer .. big thumbs upService: Air conditioning
-
June 2022 by Christy L.
What a joke/waste of time!! I called ahead to ask for a quote. The person asked all of my information so she could verify the cost and then give me a call back (so it would be accurate).....I checked around further and it was a good price. I called back to make the appointment and stated the price I was quoted and asked to confirm it. The guy was hesitant and said they just needed to get it in and diagnose it. I asked if I did the repair with them if any portion of the $160 diagnostic went toward the repair...which every place I talked to at least applied part, if not all of the diagnostic fee to the repair, but, nope. Okay...well...still a DECENT price quote. I bring it in early in the morning (again based on the price quote). I asked the "manager", Julie for the price quote to be put in writing. She looks very uncomfortable but I'm clearly not handing over my keys until I get it. And, suddenly, we have a $2k price hike?!?! I (kindly mind you) thanked her for her time and said I could not afford that. ...trying to get me to stay, she said the exorbitant price included the kit needed....I told her, yes, I understand, the previous person said the price quote included parts and labor along with the kit....she said, to be "careful" when getting price quotes...that their quote included work on (something, don't remember the name) that could have metal shards and thats because they "don't do a half (explicitive) job" (what professional speech from a "manager"!!!). Anyhow, if that is STANDARD that they replace that (whatever you call it) then, put that in the over the phone quote. Other VERY reputable shops said it was not necessary and that there were other things they could try before taking it that far (again, they hadn't even cracked the hood so they are not looking for economical or possibilities to save you money). Sooooooo.....they are going to just replace anything and everything they can....soooo....even if it's NOT necessary, you are guaranteed to have the HIGHEST price possible. Well....thank you but I dont think so. And I dont believe it is to do things to highest standard...just the highest price (imo). Thanks but no thanks!!! By the way....I called back to ask a question and asked for Julie the "manager"....The man answering said she was away and would be back in about 30 minutes....didn't receive a call back. I was debating putting this review but, that was the final thing that convinced me to proceed. RUNNNNNN!
-
May 2022 by Javier
I recommend this automotive repair shop because they've fixed my truck beyond my satisfaction. I am totally pleased with their work and their friendly customer attitude. Thank you everyone at O'Brien's. Good job.
