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February 2024 by Wayne Wright
Very helpful.. I am going back..
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September 2023 by Linda D.
I brought in my car for a second opinion with O'Brien's Automotive. Did a test drive and explained the problem. After the test drive, they lifted car up and identified the problem immediately. It was the bolt joints and were pretty bad. They called me out to view them and also took pictures for my records. They worked on a quote and it was a reasonable one. They had my car out the following day. It is running so smooth and no more clanking. I just can't believe that my car is running so smooth. I just want to say, O'Brien's provided excellent customer service and made me feel at home. They are very reasonably priced. I am glad I got a second opinion with O'Brien's since the other automotive shop wanted to charge me dealership prices. I will bring my car back for future maintenances and repairs. Thank you all,
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August 2023 by Bella L.
Highly recommended for any vehicle services you may need. Fast, friendly and professional services!!! The O'Brien Team definitely knows what they are doing and they get it done right the first time. You will not be disappointed!!!
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July 2023 by Eddie Cruz
Person was extremely helpful and friendly. I'll be back!
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June 2022 by Christy L.
What a joke/waste of time!! I called ahead to ask for a quote. The person asked all of my information so she could verify the cost and then give me a call back (so it would be accurate).....I checked around further and it was a good price. I called back to make the appointment and stated the price I was quoted and asked to confirm it. The guy was hesitant and said they just needed to get it in and diagnose it. I asked if I did the repair with them if any portion of the $160 diagnostic went toward the repair...which every place I talked to at least applied part, if not all of the diagnostic fee to the repair, but, nope. Okay...well...still a DECENT price quote. I bring it in early in the morning (again based on the price quote). I asked the "manager", Julie for the price quote to be put in writing. She looks very uncomfortable but I'm clearly not handing over my keys until I get it. And, suddenly, we have a $2k price hike?!?! I (kindly mind you) thanked her for her time and said I could not afford that. ...trying to get me to stay, she said the exorbitant price included the kit needed....I told her, yes, I understand, the previous person said the price quote included parts and labor along with the kit....she said, to be "careful" when getting price quotes...that their quote included work on (something, don't remember the name) that could have metal shards and thats because they "don't do a half (explicitive) job" (what professional speech from a "manager"!!!). Anyhow, if that is STANDARD that they replace that (whatever you call it) then, put that in the over the phone quote. Other VERY reputable shops said it was not necessary and that there were other things they could try before taking it that far (again, they hadn't even cracked the hood so they are not looking for economical or possibilities to save you money). Sooooooo.....they are going to just replace anything and everything they can....soooo....even if it's NOT necessary, you are guaranteed to have the HIGHEST price possible. Well....thank you but I dont think so. And I dont believe it is to do things to highest standard...just the highest price (imo). Thanks but no thanks!!! By the way....I called back to ask a question and asked for Julie the "manager"....The man answering said she was away and would be back in about 30 minutes....didn't receive a call back. I was debating putting this review but, that was the final thing that convinced me to proceed. RUNNNNNN!
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December 2021 by Sara M.
How refreshing it is to be able to have your car looked at and serviced without price hikes, and added, ahem, issues. I scheduled a maintenance visit at O'Brien's because I saw that they had some great reviews. I also was fed up with the typical car garage that finds additional car issues. O'Brian's service was quick, very very affordable and they were extremely honest. To be honest, I wasn't expecting any of this. I just thought I'd try different places until one of them doesn't try to charge an exorbitant amount and finds twenty other issues. I am absolutely sold on O'Brian's. Rest assured, I will be back again next time.
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December 2021 by Luz P.
My cars have found a home... can't believe the personal service they give you and the the knowledge of their mechanics.. this is the first place I go to that takes the time to actually explain the problem in layman's terms.. they even made sure my car was safe to drive..this shop is actually run by a woman not just own by one..
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October 2021 by Dennis R.
We cannot say enough good things about this company. First of all they are the most courteous people I have had the pleasure of working with. We have had to have two big problems taken care of and we're more than pleased and satisfied with the work done. Julie and all the staff are truly professional. Finding great and trustworthy people to care for your car is not easy. So glad to have found these guys and highly recommend them and the fine service they provide.
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July 2021 by Cheruvu S.
I had small bolt to be fixed. I would have done, if I had spanner. Minutest of the minute job. Went there, nice talking management asked me to sit in the glass room. Charged me $63, saying it is 30 minutes job. It is hardly 1-2 minute job, even without electric and manually tightening the screw. I was shocked to see the bill, for such a small job.
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June 2021 by Michael L.
Inspection & repairs completed at a fair price, including AAA discount. Friendly, too. Definately coming back for next service.
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May 2021 by A M.
I love the owner and the staff. Honest hard working folks who care about their customers. Hard to find honest and reliable auto businesses these days but this is a true exception.
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May 2021 by Anang M.
I love the owner and the staff. Honest hard working folks who care about their customers. Hard to find honest and reliable auto businesses these days but this is a true exception.
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October 2020 by L L.
Outstanding. This is hands down the best automotive repair shop in town. Founded by Brien and now the tradition of trustworthiness, expertise and excellent service continues forward with new owner Nanette. Directions: from the intersection of Babcock and Huebner, look for the large American flag.Tip: if you need help getting your vehicle from home to shop to home, call Genesis Towing 210.463.9100
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October 2020 by Becky V.
So I got referred by a friend about this place. Let me tell you that you won't be disappointed. I had to take my car in for a extensive diagnostic cause it was running rough. They took great care of me. This is definitely going to be my to go spot from here and out. Love O'Briens!!!
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October 2020 by Nieves D.
Very friendly staff and very knowledgeable mechanics I got my f350 sent to them because it wouldn't start and they diagnosed the issues and fixed it and had it ready for me by the next day would definitely recommend to anyone !!! Very professional and great pricing !!!
