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February 2024 by Geo-T22 Pav
I stopped in to pick up some toner cartridges for my laser printer, and some paper I usually buy a specific type of paper, which is 500 sheets, 20 lbs 96 bright, 8x11.5 size, and 99.9 percent no jam. It is normally the Office Depot brand.Luckily, they had the three (3) toner cartridges in stock that I needed; yellow, cyan, and blue. On the paper, they were low in stock, and I needed to get some help to see if there was any more in the store. Unfortunately, there was not. I was able to leave with 2 stacks.The people in this store were very helpful, courteous, professional, and customer service-oriented.I also return some toner cartridges, which they gladly accepted and will recycle.I do want you to know that I've been doing business with Office Depot for more than 15 years. I've always had success with their products, and while their employees change store to store, and so do the items in stock. On average, they do pretty well. Additionally, like every retail store, you need to watch the prices, compare them, and look for sales.I hope your experiences at these stores are as good as mine.
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January 2024 by Yuvia Cardenas
I just wanna to say that I am very impressed with the exceptional customer service and level of skill over and over from the crew at the Bitters location. Huge special thanks to Isaac for taking my vision on my last project and making it really POP!
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January 2024 by Sarah Sparrow
Customer service at the print counter was beyond horrible. Naythan didn’t even greet me. I awkwardly stood there for about five minutes while he pulled up my email that I had sent while waiting for him to finish with the customer ahead of me and asked if that was the email. With no greeting, no communication that he was looking up my email. I was confused as to whether he was working on something for somebody else or what was going on. He was indeed pulling up the email that I had sent, which I only realized after he turned the screen around and asked if this was the one. Again, after just standing there awkwardly with zero communication on his part once I was next in line. His tone was rude and all-around, very unprofessional to say the least. He definitely didn’t mind conveying that he wanted to be anywhere else but there and helping me. He then said the service that I wanted was not offered by the company. I had to pull the service up online to show him once I showed him his response was no response. He just turned back to his computer and started looking things up… I guess. I didn’t know that’s what he was doing until I stood there for another awkward few minutes. Wondering what was going on. He then confirmed that they don’t offer that here. So I went to the website in front of him and ordered it and with delivered to that location. Im not sure why he said they don’t offer that service or in the least direct me to that service being offered as an order online only order. I’m not sure why he couldn’t communicate that It was some thing that needed to be online or exclusively online, and why he led me to believe they don’t do that service at all. After I began processing it online, he just walked away and ignored me. I asked if I could order and purchase it in store and he just ignored me.
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December 2023 by So Jo
Love the area. Issac is such a great associate. He was pleasant, helpful, informative, had wonderful suggestions and professional.
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December 2023 by Nichelle Johnson
Great customer service, I got what I needed. No problem.
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November 2023 by Natalia Arandia
If you go to the printing services, ask for Isaac. He went above and beyond today helping me with my graduation cap project. He spent over an hour helping me figure out the correct size and paper, the placement of the design, rearranging the measurements, and finally laminating and cutting the project to my very picky liking. He did all of it with a smile and a very patient demeanor. He has great customer skills and a lot of experience in the dept.I am a very happy customer!
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October 2023 by Maria E Reyna
Rob[manager] associates, are awesome at the San Pedro location in San Antonio!! Great customer service, friendly!
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September 2023 by Franklin B.
Friendly and helpful staff. Variety of items for sale. My pick for a quick stop and buy.
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September 2023 by TMcQ
You’ve heard it said, “Poor planning on your part does not mean an emergency on mine.” Rob, Alicia, and Iris made it their emergency and saved my workshop for 60 people. They were amazing team and it’s a fabulous Office Depot.
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September 2023 by Sannicolas Sannicols
Love this place and the employees I always come back and will always recommend!
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August 2023 by jeff Miller
Helpful and friendly staff went above and beyond to locate a specific item. Great service!
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July 2023 by Stuart Antosh
The gentleman from the print counter was extremely helpful with the self serve copier this morning, I really appreciate it.
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May 2023 by Jeff Hamilton
Good store great employees but super slow register.
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April 2023 by Nick Nack
I will have to say the customer service at this store is amazing. I had a car wreck and didn't have a car to get my backpack item order for our kiddo. I called the store to ask them to cancel the order due to my circumstance. Not only did Derek ask if I was okay, and expressed concern but he asked if I still wanted the item. I stated I do, he said they'll ship it to me as a courtesy and that he hopes my situation improves. I didn't expect not request it, this person made my whole week, for someone whom works in customer service and patients I full heatedly want to thank him for his care and going above and beyond. I hope they're manager and corporate sees this. I will also be contacting them as well. Thanks again Derek, I will be a life long customer with this company.
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April 2023 by Jan Sam
Went in 10 mins before they closed just to have my health insurance documents faxed and they were rushing me out (even the manager) and wouldn't do my fax until the next day, now I have no health insurance for me or my child.