-
April 2025 by Nisha H
I recently visited the Old Navy store on Thursday around 7:30 PM to pick up an online order. There was a clearly marked line for in-store pickup, so I waited there. At that time, the lady at the register was checking out only one customer, and after that, there was no one else in her line. She clearly saw me standing in the pickup line. I was the only one there and instead of helping me, she stood around waiting for more customers to arrive so she could continue regular checkout.
She had every opportunity to either assist me herself or tell me to stand in the regular checkout line while it was still empty. Instead, she allowed the line to fill up. I waited for almost 15 minutes. By the time another associate finally came over to help, the regular checkout line had grown to about eight people. Then, despite knowing how long I had been waiting, I was told to “Hop in the line” by the associate. Employee on the register saw what was happening because she made eye contact. She saw how frustrated I was and still did nothing to fix the situation.
I want to mention that I work in the service industry myself. I understand how busy and stressful it can get. I also did not argue or cause any scene. I quietly stood in the checkout line for another five minutes, but after already waiting so long, I couldn’t stay any longer and had to leave. The staff never even realized I left.
I had to return the next day and when I went back, the pickup process took less than 2 minutes. Clearly, the situation the night before was unnecessary and could have been handled easily if someone had simply acknowledged me or communicated better.
I hope this store can work on better communication, training, and respecting pickup customers’ time moving forward. Also hope that this feedback is taken constructively, as I would like to continue shopping here.
-
March 2025 by Shea Junker
Store was organized and service was great♡
-
March 2025 by Brent Hughes
Good deals
-
February 2025 by Rosemary Acuña
Recommended Good prices good style
-
January 2025 by Christina Barter
I was so impressed with store and sales! The one girl working was awesome with helping me she went out of her way to do everything she could to help me!
-
December 2024 by Janette Cardenas
Mckenzie was so helpful and kind I needed a different size of jeans and she offered to grab me one, she works so efficiently.
-
November 2024 by Charles Waller
Kelly was very helpful! Thank you
-
June 2024 by kaley williams
Best location I've been to! Jocilyn helped me find all the right sizes and even educated me on all the current sales! I went in just looking for one pair of shorts and I walked out with $200 worth of clothes and an old navy card! Sweet and caring staff and such a beautifully organized store. I really was pleasantly surprised as my experience at other locations has been nothing more than a complete mess! Great job Northwoods location, will be back soon!
-
April 2024 by Amie Juarez
Poor service, glad I didn't need anything.
-
March 2024 by Joe seller
Great sales
-
March 2024 by Luis Marquez
Employees friendly and helpful
-
March 2024 by Wisteria Locspur
Poor service, glad I didn't need anything.
-
January 2024 by denis lenin Blandino Hernandez
The products they sell are too expensive, now I prefer to buy other recognized brands
-
January 2024 by Dahlia Fernandez
I found a couple of clearance items and I was very happy with the items I got.
-
November 2023 by Seth Becker
I signed up for an Old Navy credit card and bought so much that they declined me for fraud. Amber, the manager, went ABOVE AND BEYOND THE CALL OF DUTY to make sure we left satisfied and with all of our entitled discounts. She was with us for over thirty minutes as we battled with customer support. She was a joyful help the entire time. We’re very happy with her service.
