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February 2024 by Isaac Lagunas
Good pizza fair price can't go wrongVegetarian options: Veggie supreme
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February 2024 by Daniel Brookman
The guy with the scraggly hobo hair and plugs didn't even acknowledge my existence didn't say hello welcome nothing. I asked him for sauces and he rolled his eyes and scoffed. Y'all don't even have your light on lighting up the storefront and you have workers acting the way they do I hope this location goes out of
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February 2024 by Casey Stangle
My pizza was ready inside, but the door was locked and no employees were inside.This was 10:00 pm on a Friday.
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February 2024 by Lisa Michelle
Still haven't received my refund of $38 and change. I've called five or six times now and nobody has helped me. They tell me my order has been refunded and there's nothing else they can do, shifted the blame to my bank, and said that I need to call them. I contacted my bank and after investigation, they found no error on their end. Today I was told to leave a review here and that my issue may be addressed that way. And that I would be contacted tomorrow via phone or email. I've never had a problem like this and it's a really frustrating feeling that no one wants to help. Typically, I don't make a big deal about these kinds of things. But, we received a pizza with raw dough and I don't think it's right that I have to pay for food I couldn't even eat.
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December 2023 by Cynthia Burkett
They were promoted and service was awesome food was fresh and so delicious in so hooked on their pizza and other delicious mouth watering food I highly recommend them!! Thank you for pickup and delivery?♥️
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December 2023 by M M
Went around 10pm the other night and the sign was not lit and all other stores in the strip center were closed.Couldn't find it, circled around and finally saw it. No one to be seen in the store. I go in, and still nothing. I loudly say hello and then someone pops up. That someone was rude and unhelpful... surprise, surprise.
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December 2023 by Jr M.
out of Parm and did not get Garlic butter in two of the three pizzas order. not a great experience.
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December 2023 by Rafael Hernandez
LIARS?I made a order on Nov 24 2023 when I get home I realized they gave me a wrong pizza so I call them and the manager told me; you can order any other day a pizza and will be free because was our mistake. I call today Dec 3 2023 to the store to get the free pizza and guess what, they didn’t find anything about my last order in the system so the refused to give me a free pizza.
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November 2023 by Martin Garza
This location constantly seems to be understaffed. So my orders take up to 45 minutes to be ready.
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November 2023 by Eva Maltceva
Papa John's has very, very tasty pizza and a huge assortment!!!
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November 2023 by K k
I went in w my child Sunday November 5th around 1 pm almost , I ordered a large pepperoni pizza, guy Stephen was probably the only one working I’m assuming I didn’t see anyone else. He was friendly , however after working at the register , and taking my money and paying he went right to the side to make my pizza without washing his hands at all . He did NOT put gloves on nor wash his hands after dealing w a customer before me and myself . I did not complain and jst requested a refund but that is DISGUSTING especially after handling money.
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November 2023 by Crystal Baez
So thankful for the team at this Tezel Papa John’s Halloween is a busy pizza night and this team was so positive about it all!
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October 2023 by Benjamin Aguilar
Epic garlic stuffed crust awesome..?
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September 2023 by Eileen B.
Pizza was fine, but customer service at the Tezel location is awful. I accidentally entered the wrong address (work instead of home) on my online order. Once I realized, I called to see if I could just pick it up, or have it left to get at my work. The woman who answered the phone was extremely rude, and when I explained the situation, said once it left, there was nothing she could do. I explained this was going to a place of employment and no one would be there, and she brushed me off and hung up on me. I drove to work and the order was no where to be found (online tracker showed it delivered). I called back, and the same woman answered the phone. I explained that I had called earlier, had driven to my place of employment and the order was not there. I asked for my order to either be remade for me to pick up, or my money refunded ($60 worth of pizza). She began rudely lecturing about the address again, and I told her, it was an honest mistake on my part, but that there was no reason for her to be so rude. I then asked for her name, and she cut me off and put me on hold. After three minutes she came back and said they would be refunding my money, I thanked her for that, but again asked for her name. She told me that wasn't necessary that I have have it. I told her I disagreed and that I was still seeking her name, that I would be contacting the GM and Franchise owner. She then said "that doesn't matter, I'll just get the complaint and throw it away" then she hung up on me. We have been customers of this location for 10+ years, but after today, we will not be visiting or ordering from here again.
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August 2023 by Lisa B.
I buy Pappa John's pizza 5 days a week at lunch time for my work. I'm a rewards member as well. I called the number on my app for this location at 10:00 am and an employee answered and said to call back and push "3" to place the order. I said ok. I called back and the recording says "this location is not opened at this time and we will see if someone is there to place the order". I called three times. Now it's 10:14 am. I finally get the same lady and I explained to her that the system wasn't giving me the option to push " 3" and it says they are still closed and transferred me to her again. She was completely put out and said" we don't officially open until 10:30am. ". I said" ma'am, I buy these pizzas daily at 10:00 for my work. Can you please take my order?" Again, with attitude and discussed. I said, " I can call another one if you don't want to take my order?" She's said, " ok go ahead and hung up on me. ". This lady is not making your company any money from me and has zero customer service skills. If I could give her zero stars I would. App says open 10:00 am to 10:00 pm for carry out. Not 10:30 am!!
