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April 2025 by Richard Caudillo
The Pep Boys on thousand Oaks has been my go to car maintenance because they are honest, efficient, and reasonably priced. The location is easy access with a simple drop car off ability. The lobby is very clean and comfortable. The management doesn't force the clients to get things that one doesn't require. I recommend Pep Boys.
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April 2025 by Kyle Andrews
Great service
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March 2025 by Brett B
Made a appointment at 9am and most of the staff was late. They were polite but I received 3 different prices, one over the phone and two when I got into the store. I was quoted 89$ plus tax over the phone. Also took them a while to get everything started which was bad enough without them getting a late start.
Decided to leave when the price went from 89$ to 137$. Went across the parking lot to " Take 5" and got faster services and a cheaper price.
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March 2025 by Victoria Kennedy
My experience at Pep Boys has always been positive. All staff were courteous, friendly, and professional. I will bring all future automotive service to Pep Boys because I know that everything will be done with the utmost of care.
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March 2025 by Sophia Rizzo
IIdefonso G did an amazing job on my car which seemed almost impossible but they got it done and my car is driving near perfect now and I wouldn’t recommend a better shop than them!
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March 2025 by Trudy Bishop
I brought my car in for an oil change and tire rotation and the techs finished within an hour. I was offered a nice coupon discount! Very courteous. I'll be back.
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February 2025 by Roger Lankford
Great Service
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February 2025 by Redking
Good customer service. They identified the issue and contacted me prior to conducting any repairs. Everything was resolved quickly.
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February 2025 by Eric Stransky
Exceeded my expectations!
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February 2025 by Connie Dollinger
I had an oil leak and the service department did a great job determining what it was. They gave me options for other things my car should have taken care of. I opted for all suggestions and am very pleased. I will be going here for oil changes from now on.
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January 2025 by AlmaLuz Sanchez-Glasgow
Excellent work done on my car, appreciate the timely turnaround.
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January 2025 by Casey Sawyer
This place is fantastic. Great people amd great communication. Been coming here for 3 years and they've done great work every time.
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January 2025 by Kae
Sooo disappointed. I loved this location and it has always been my go to for car repairs and maintenance for YEARS but this time around was just unacceptable. I dropped off my car for diagnostic and picked it up to find a broken/busted window with no explanation, no accountability and no remedy or resolution for the fact that it happened while in their care!! Employee claims it happened unbeknownst to them, but considering that nothing was taken from my vehicle, mine was the only one damaged and there is apparently no security footage to purport their claims the whole thing is beyond sketchy.
To add insult to injury, Ive reached out through advised channels per the owners response, several times and have had absolutely NO resolution whatsoever, onlythe run around of constantly being told that “someone will be in contact with me” and the matter has been “escalated”. No accountability whatsoever for the fact that i dropped off a vehicle for diagnostic and picked it up to them telling me the window shattered overnight. Not even so much as an offer to refund the cost of the diagnostic! If you dont want your vehicle carelessly damaged without proper remedy or explanation i suggest you try another location or company altogether.
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January 2025 by Laura Price
The little front desk boy is very unhelpful and acted like I was interrupting his "chill time" They refused to check a part that they replaced without trying to charge a diagnostic for it again which is against their policy according to other locations. Beware, they're going to try to rip you off.
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January 2025 by Lorenzo Moncada
Great customer service provided by Roland and his sole Technician. Short handed with technicians he was able to still deliver quality service for my brand new set of tires. Great job!
