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April 2025 by Blanca Alduncin
I find everything my dog needs, and the staff is very friendly and helpful.
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April 2025 by Dwight Meadows
Great products , and helpful staff !
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April 2025 by JUANITA SEPULVEDA
I was very disappointed that they quoted one price over the phone for the pets hotel, but when I picked up my pet, they charged me more. I know what they did, I should've known better.
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March 2025 by Lauren Miller
Very clean and organized store. The staff is always very helpful.
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February 2025 by Richard C
We come here frequently for dog food and other supplies. The place is pretty nice and generally well stocked.
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February 2025 by Owen Dunn
Got my new best friend here
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January 2025 by Bobbie Myatt
This was a quick in and out. I was able to locate the cat food and pick up some hard to find toys for my ole gal. Love the convenience of being able to choose from a large variety of pet needs.
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January 2025 by Mona Asadi Namin
Usually no staff around to get help or ask questions. Pretty expensive compared to Amazon
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November 2024 by V Wong
Little far to drive but this petsmart always have my pups ice cream in stocks so worth for the drive and friendly, helpful, professional staffs
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November 2024 by Estibaliz Rodriguez
I have both my pets in the Banfield pets program. They ger treated so well. I have both a cat and a dog.
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November 2024 by ella jade
Went 3 days in a row each day was told to come back that the cat groomer was out just to come the last day and be told they no longer serviced cats horrible service waste of time and extremely unprofessional
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October 2024 by S X
This place severely neglects animals and the managers always pass the blame. I’ve spoken to two different managers and they always have an excuse for why the animals under their care are in such rough shape. They don’t take accountability for anything that happens under their roof, they just adopt out neglected animals (like Robbie here) and leave it on the new pet owners to pick up the emergency vet bill.
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October 2024 by Lyn Hill
I used to go to the other petsmart near the rim and honestly the customer service was so much better. and my dog looked amazing! The lady was literally late this morning for the grooming. They said they called me received no calls but I didn’t make a big deal out of it. Got my dog and paid a $10 extended pet fee for calls I never received. The females there were rude but my dog haircut is uneven in curtain areas and her paws are literally cut up and red. I won’t be going back due to customer service and they did a shitty job and you shouldn’t go there!!!!!!!!!
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October 2024 by J Castillo
I am writing to express my concerns regarding my recent stay at the Pet Hotel at the Alamo Ranch location over Labor Day weekend. Despite multiple calls to the corporate number, I have yet to receive a callback from an area director or district manager to address my issues.
I believe it is important to discuss my experience, and I would appreciate the opportunity to voice my concerns directly. Please let me know when I can expect to hear from someone regarding this matter. This is just sad that the manager that over sees the store at alamo ranch didn't take any any ownership and just said to call the 1888 and wait it get better I never received a call until I called for the 4th time. This is just half of the pictures I took. I would give them a -star
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October 2024 by Paul Moss
Been bring both of my dogs here for the past 4 months and have been very satisfied!
