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March 2024 by Rosa Suazo
I love !
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March 2024 by Jesus Villarreal
The morning staff is really friendly and nice.
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December 2023 by Michael Jones
I've been to a few Planet Fitness. Currently going to the potranco location. Starting off the parking lot is very small. From 5:30 am to 10pm its hard to find parking. Inside the gym is spacious, and the equipment works. The employees say hi and bye, which is nice. The only thing I found odd is that one employee who cleans the treadmills (assuming, of course) did not like that I was sweating while running on the treadmill and kept staring at me with a very upset look. I was wearing a hot suit, so there was a lot of sweat, but I would appreciate it if he would not angerly stare at me while I work out. Other than this one gentleman and the parking lot, this planetfitness is good. 3 stars. 4 stars if the treadmill cleaner guy relaxes a bit. Edit: Thank you for your reply. I will take your advice if it happens a second time. 5 stars for customer service. ?
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December 2023 by J.R. Rodriguez
I just signed up and I love the laid back atmosphere that the gym provides. I also love that its open around the clock as my schedule sometimes changes. Staff has been great as well, never had a bad visit so far.
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December 2023 by Diane Bell
Gym was clean and looked well kept. The equipment seemed new. The Black Card area was very nice and the tanning bed was state of the art. Staff was nice.
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December 2023 by Victor Ramos (Huckleberry)
It's a good gym for a good price. A definite recommend for those starting to workout. Be sure to use all the benefits like having a trainer show you around to make the most of it and to be effective with the equipment. And download the app for quick check ins, gym traffic updates, and workout routines on the app.For those not budget concerned or are experienced, you may find other gyms better, it can get crowded even in 5 in the morning. And they don't have many amenities like saunas or fruit bars etc etc. Overall not bad.
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December 2023 by Chris Werley
We have been going to Planet Fitness on Potranco for 6 months now. Th location was recently renovated and feels very comfortable. There is rarely if ever, a wait for equipment. What never needed renovating was the staff. They are tremendous, polite, professional, and very helpful.
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December 2023 by Angela Roth
I completely love this gym, it's my home gym. I am very unhappy however with a few things that were done during the renovations. The mirrors were completely taken out of the tanning rooms which doesn't make any sense at all. The full length mirrors were also taken out of the dressing rooms, ALSO makes no sense AT ALL. I don't know whose decision it was to do this, but especially for women, we need mirrors wherever we are changing because we have to look at every angle to make sure everything is good to go and nothing is showing that shouldn't be. THIS ALSO HELPS TO KEEP PEOPLE FROM TAKING PICTURES OF THEMSELVES IN THE MIRROR IN THE COMMON AREA OF THE LOCKER ROOM.I also think that box fans should be added to the tanning rooms so that we can aim them at our sweaty wet clothes to help dry them while we are in the tanning bed. Anyone who has had to put on a sweaty wet sports bra understands why this would be EXTREMELY helpful. .
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December 2023 by Angie Zahn
People make a place as much as the equipment. I joined about 2 weeks ago, and I have not been impressed with the staff. No one greets you as you walk in, some barely make eye contact. When I signed up there was a young man and a Hispanic woman with glasses. I was using the Active and Fit program, and the young man was unsure how to sign me up. The Hispanic female helped but wasn't very nice about it. She repeatedly asked if I planned to use the tanning beds, and when I said I wasn't too sure, she said she needed to know right there for the waiver. I said that I decline for now and just add it back if I decided that it was something I wanted. She mentioned that wasn't possible. Once I signed up, I asked the young man where the locker room was he asked if I wanted a tour. When I said yes, he almost seemed disappointed that he had to give me one. I was expecting him to go over all the amenities that were in my membership but just got a half-a@$Ed tour in including him telling me that he did work out so he didn't know what half the machines where. I think the most disappointing thing was when I left feedback from an email I got, I got a phone call from at gym at 10pm. I was already in bed and asleep what business calls a customer at 10pm?!I like Planet Fitness and I like the thought process behind it, but like I said, your staff makes the visit, and the staff here ruined my experience.
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October 2023 by Demetris Brown
This is the one that was renovated. I didn't venture past the weights, to the right after entrance. They now have pairs for popular ones (leg press,row, etc.). The environment was clean and inviting. Someone constantly cleaned, and they're friendly. In other words, it's worth a trip or two or even three.
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October 2023 by candy saucedo
Everything about your organization appeals to me except one thing. I want to use a credit card for my monthly payment and you only accept debit cards. It is my policy not to give access to my checking account. Why are you willing to let that prevent me from enjoying a membership with you?If you're concerned about me missing a payment you could just let me give you 1 or 2 backup credit cards. There is no logical reason to deny me that option.
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October 2023 by Dorion Bowen
I went to this location to get to work out with my brothers for the first time in a long time. Unfortunately the assistant general manager Tate decided to take it upon himself to get in the way of that experience.While doing the lap pulldown machine Tate decided to come by me and my brothers and tell us that a small pull bag we had for our wallets and keys we had leaned on the machine was a trip hazard and a safety issue because “there could be people with bombs and such” I would’ve understood if he didn’t then proceed to walk away and past 2 other gentleman, sweep directly next to their full on backpack they had in the same position as my bag and not tell them anything about it, at least not until I went up to him and called him out for his negligent and what appears to be discriminatory behavior. He even decided to insert himself in the conversation while I was at the front desk asking for the number to corporate, stating “I’m the assistant general manager, I can stand here and listen to you if I so please”Planet Fitness! someone please fire this man! I’d have given 0 stars if I could
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October 2023 by Sal Thunder Garcia
Some of these reviewers aren't being honest and are probably on the cheap plan and demand Black Card service.I am digging the new remodel and am glad to see they've updated some of the equipment. They also added new equipment as well. I've noticed the newer staff is more attentive now.
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October 2023 by Joseph Cook
Regrettably I am disappointed at this location. On 15 Sept 23 someone broke into my locked locker and I was robbed. I notified management and the police. I have lost confidence and trust with this place. I have been Coming hear for years. When you are robbed here regrettably very little can be done even when you contact police and when you do the right things. I am lucky thief’s did not leave with my vehicle.
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September 2023 by Mark Boozer
Adding a review because some reviews were not completely honest. It's a good club to workout in and is currently under renovation. There were signs up all summer at the club notifying members of the renovation. I was told that the club would be closed in August and reopen on 9/1. Hopefully it will reopen on time.