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November 2023 by Misty Snelson
I'm hoping that once they open, I'll be able to change this rate review. My S23 ultra slipped out of my pocket as I was climbing into my attic crawl space. Over 2/3s of my LCD was green. I made an appointment, got in in less than an hour and it was ready an hour later. All looked great it'll I realized my screen wouldn't register my stylist on a 2×2" section. I'm sure they'll make it right and I'll post a new review
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November 2023 by Antrashia Rector
Very poor customer service I was referred there by tmobile to fix my cracked screen after my screen was fixed the only way I could hear phone call was through the speaker I took it back and they said the speaker had gone out( no problem with the speaker prior. Again they supposedly fixed it and a month later I can hear outgoing or incoming calls. 11/24/23 at 10 am I showed back up 10 min early, the first person there and explained to the agent my issue he said he needed to speak with his manager (who heard the conversation) and choose to walk past me to the white gentleman and ask to assist him.(smh) Even the other customers noticed the disrespect. I explained myself and that I could not continue to wait an hour because they were in error(out comes another Caucasian female (aggressive in tone) explaining basically that was too bad that instead of the hour I would know have to wait until 3pm. (AUDIO TO SUPPORT MY CLAIMS COMING) I asked of that was amswer of which she shoved my phone to me. I will be posting AUDIO and video
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November 2023 by Tracie Rector
Took phone in for a screen repair ended up needing a new phone that they wouldn't accept responsibility for rude and liars. 0/10 do not recommend
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November 2023 by Herman Perales
Went in for a phone repair. But the phone that I had was an old off brand phone and the replacement piece was pretty pricey. So I decided not to do the repair and instead go buy a new phone. Well they offered me some phones that they sell that is compatible with my existing service. Got a Samsung phone that's kinda really new for a good price and the phone with my carrier is working really great. I'll definitely be coming back to buy another phone or a tablet. Thanks guys for being so knowledgeable and upfront. Great customer service!!!!!
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November 2023 by Keith Guerrero
I cracked my screen on my Galaxy 23 Ultra. Filled a claim through T-Mobile and got it to them and fixed it in less than 3 hours (only due to a bunch of jobs ahead of me). Great customer service, great quick repair and I'd definitely come back!
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November 2023 by Kennedy Marie Hernandez
Excellent, affordable service! They fixed my broken iPhone screen in less than an hour. Our tech Erick was super friendly and accommodating. Recommend 100%.
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October 2023 by Tony C.
Darin is knowledgable and honest with the way he does business. I brought a severely damaged iPhone 13 in. Honestly, I wasn't sure it was repairable, but they replaced the screen within a couple hours, and it was good to go, at least for a couple weeks. The screen quit working again, but not due to their work but the extent of the previous damage. So back in the phone went, this time for a new screen and back case. Darin was willing to comp the screen as they had already replaced it, but as I was using my bank's phone insurance this time, we are having it fully repaired like new.As I mentioned, this shop is very knowledgable about phone repair as well as the different phone insurance programs and able to help guide me through the process of filing a claim as well. The repair costs are comparatively great, and on newer phones that's definitely the way to go as DIY can be so challenging with all the glue used these days.
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September 2023 by Norm W.
I have used CPR to repair & upgrade an older Macbook Pro; they have repaired an older Samsung tablet of mine; and I bought a refurbished iPad from them. They advised me not to repair one older Dell notebook. They could repair it but repairs would exceed value of the notebook. They are my go to shop for phone and computer work
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September 2023 by mike dirksen
Fast, polite, and Expensive but honestly everywhere I called was around the same price.The girl I talked to on the phone was nice and helpful, and the guy I spoke to in the store was polite and fixed my phone in 2hrs. I'm happy with the service, but the price hurt.
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September 2023 by Moni Calder
Have been there to have 2 different phones repaired, and the service has been excellent, fast and reasonable, and most importantly; done right! The staff is knowledgeable and they do the job right! It's not the closest repair service to me, but will go there! Thank you CPR❣️
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August 2023 by David Aris
This place is technically advanced but prices are astounding for repairs. I wish we could find price relief for newer model phone..tablet and computer repair.
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June 2023 by Jesus Ventura
I would leave zero stars if possible. Do not take your phone to this location. Took my phone in for a cracked screen. Phone otherwise was working fine. After the repair the phone would overheat shut itself off from the overheating the camera no longer worked and it wouldn't charge. Took it back in and the manager denied responsibility claiming I somehow broke it within the last 14 hours of me picking it up and dropping it back off. Even when the phone was in perfect condition physically. Refused to give the owners contact info or fix it. Even admitted to breaking it but quoted that what the issuance was for. I repeat don't take it here the service was bad but the way the manager treated me was worse. To add the manager even gave me a false name for the owner which is d*** cause they have websites to look up that info.FYI. There you go his reply. Instead of asking for paperwork which I have or how to help the situation he claims it to be fake and threatens to report. That is not how you handle buisness I repeat stay away.
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June 2023 by Joseph Saenz
Horrible liar. This is the second time I went to him after deleting my first review to give him another chance. I SAW a tube of glue being used, not "an die cut adhesive sheet ". Now the phone is even worse. Even more glue than the first time. Not evenly distributed and coming out of the sides. He Cursed loudly from the backroom making me super nervous he messed something up on my phone. Everytime I brought up an issue he said " we use original OEM parts" well from my experience the parts are only as good as the person using them. this store does very low quality work and it's astonishing that a huge company like Tmobile uses this store for phone repairs. STAY AWAY. BTW- the clamp you used to press fit my phone together doesn't contour to the shape of the edges, that's why the edges didn't sit flush with the bezel. I'm sure it works great for flat faced iPhones but my Samsung galaxy note 20 ultra 5g has curved edges and the back panel is not flush and it doesnt seal the phone properly for the second time. I'm no phone expert but even I can tell your using the wrong tools!
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June 2023 by Leslie Brock
The gentleman working at this location is very knowledgeable. He knew more than the Assurant call center and TMobile... both kept me on a rotating hold for over 2 hours. Thank you so much for your patience. You are a true super hero.
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May 2023 by Family Love
Easily 10 out of 10!!The service at CPR phone repair was fantastic! The gentleman was kind and respectful. All in my son’s phone was repaired and ready for pick up within no more than 45 minutes.The cost was more than fair for his screen.I highly recommend this company and will absolutely use them for any future device repairs.Though I truly hope I won’t have to…
