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January 2024 by DJ CLOROX
The lady who took our order was clearly under the influence of some sort of drug. She was slurring her speech, talking exceedingly slow and mumbled every word. Then she proceeded to put her entire arm in the ice machine with no gloves on or anything and grab our ice, and get mad when we ask her to use the scooper that's right in front of her
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January 2024 by MADRAMZ
Lazy employees
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October 2023 by Laura Delrio
The pretzels are delicious but if you come here on a week night light like today the employees close it at 8pm even though they're suppose to close at 9pm.
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September 2023 by Jacq Wilson
North Star Mall location: the best and richest salted original pretzel bites we ever tasted. We can't stop eating them!
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July 2023 by Brenda M
Went the other morning at 11 am. They looked like they were open but guy behind counter was rude said they were closed. Put a sign up then! Thought they were open mall hours . Either way employee was rude !
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December 2022 by skinny_bry_ Hipster
I come to pretzel maker every day I've worked in this mall for part time(2nd) job for 2 years .. coming to the job this morning young man seemed irritated when I asked what time they opened he gave us attitude we decided to walk around the mall for him to open and when coming back he not only gave me attitude but gave my girlfriend attitude who also works here attitude and being disrespectful . I believe his shift started around 10 am will still come back because I like there pretzels in cheese but show more professionalism
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February 2022 by Ginger C.
Bought a large cinnamon pretzel bites and it came with a roach. I didn't even get a free anything.
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January 2021 by William Caton
Very rude and a rip off. Ordered fresh pretzels and got old nasty ones! Instead of fixing the issue she offered a refund! All I wanted was what I ordered! What a shame that this place acts so childish!
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October 2020 by marissa moore
The cashier was the most unfriendly person ever. She could have made our experience better but we felt like we were such an inconvenience to her day and that we were wanting pretzels. Every time we come to the mall we come here and have never had any issues with customer service but this cashier didn't make any effort to make us feel welcome but felt more like we needed to order our food and go. When asked what flavors of sauces they had she pointed to the menu and rolled her eyes at us.
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February 2020 by Erika Lopez
Delicious
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January 2020 by Sunny C
They OVER CHARGE FOR PRETZELS WHEN THERE SIGN SAYS ONE PRICE THE YOU GET CHARGED 1.00 MORE . UNETHICAL
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November 2019 by Ezra Martinez
If I can leave 0 starts I would!
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October 2019 by Cristina Ortiz
Terrible customer service Friday night 9/27/19 around 7:40pm for the young girl who did not want to make the specialty pretzels that had to be made when ordered and they don't close till 9pm. Lazy and just wanted to stand at the register on her phone laughing.
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October 2019 by Jennifer S.
Every time we go to the mall my son asked to get pretzels from this place. They are always very friendly and fast! They keep their little space very tidy and clean.
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August 2019 by Jesse Alderete
Lots of great choices and Fresh ! You gotta try out the blended strawberry and banana !
